Senior Product & Technology Executive

Raj Chakrabarty

Scotch Plains, NJ 610-***-**** **************@*****.***

Executive Summary

Product and technology executive with 18+ years of experience leading digital transformation, healthcare innovation, and product operations. Proven ability to scale product organizations, drive roadmap execution, and deliver measurable impact across complex ecosystems. Expert in aligning technology strategy with business goals, implementing modern product frameworks, and fostering data-driven, cross-functional collaboration to accelerate growth and market expansion.

Core Competencies

Product Strategy & Operations Leadership

Healthcare IT & Value-Based Care

Cross-Functional Team Building & Governance

Market Expansion & Deployment

Agile Product Delivery (SAFe, Scrum)

Product Analytics & KPI Frameworks

Professional Experience

Vice President, Product & Program Management

Ellie Diagnostics – Dallas, TX Dec 2023 – Present

Lead product strategy, SaaS expansion, and B2B platform development supporting 30+ client sites.

Accelerated new market launches from 6 months to 8 weeks by implementing standardized product configuration frameworks.

Created enterprise product operations governance, optimizing workflows and decision-making visibility.

Reduced operational costs by 30% through vendor optimization and logistics redesign.

Improved client onboarding speed by 25% and retention by 15% through enhanced product feedback loops.

Established KPI dashboards and analytics improving executive visibility and product delivery predictability by 35%.

Lead Director, Product & Program Delivery

CVS Health – Florham Park, NJ Oct 2022 – Oct 2023

Directed enterprise-level Agile transformation, improving delivery velocity by 30%.

Spearheaded Salesforce modernization for Caremark Call Centers, achieving $150M in savings and improved scalability.

Established KPI-driven OKRs across government services improving outcome visibility by 35%.

Partnered with engineering and operations to improve product lifecycle health metrics and operational efficiency.

Sr. Manager, Product Delivery

CVS Health – Florham Park, NJ Apr 2021 – Oct 2022

Transitioned organization to product-based delivery models, integrating product management and operational planning.

Delivered $30M cost savings through Caremark.com digitization initiatives.

Implemented roadmap governance reducing technical debt backlog by 20%.

Sr. Advisor, Program Delivery

CVS Health – Florham Park, NJ Apr 2018 – Apr 2021

Oversaw $15M+ portfolios and led cross-functional teams delivering RPA and data RCinitiatives.

Built and mentored a team of 15, fostering innovation and accountability across programs.

Advisor / Project Lead, Program Delivery

CVS Health & MetLife 2014 – 2018 / 2008 – 2014

Implemented automation and infrastructure modernization improving processing efficiency by 40%.

Delivered new self-service portal increasing broker satisfaction by 18%.

Championed Agile transformation and product delivery tool adoption.

Education

Pennsylvania State University — B.S., Information Technology GPA: 3.9 / 4.0

Certifications

Certified Scrum Master (CSM)

SAFe Agilist (Leading SAFe)

ICAgile Certified Professional

Certified Business Analyst (CBA)

Six Sigma Yellow Belt

CompTIA A+ Certified Technician

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