Operations Leader with Strong Guest Service Skills
Resume:
MAME ANTA
NDIAYE
************@*****.***
The Bronx, NY 10457
SUMMARY
Highly organized, proactive, and punctual with a team-oriented mentality. Motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
SKILLS
Inventory control
Operational management
Quality assurance
Customer relationship management
Team leadership
Staff training and development
Effective communication
Problem solving
Performance evaluation
Strategic planning
Sales strategy development
EXPERIENCE
ASSISTANT GENERAL MANAGER 02/2023 to Current
Five Guys - Manhattan, New York
Trained new employees on food safety and customer service standards.
Assisted in managing daily restaurant operations and staff scheduling.
Ensured that customer service standards were met or exceeded at all times.
Performed administrative tasks such as filing paperwork, preparing documents.
CASHIER 02/2021 to 12/2022
body best and spa - dakar, senegal
Maintained clean and organized checkout area for efficient service.
Resolved customer complaints promptly and professionally.
Trained new cashiers on procedures and customer service standards.
Accepted cash and credit card payments, issued receipts and provided change.
CREW TEAM MEMBER 02/2018 to 12/2020
les bamboux luxury hotel - siem reap, cambodia
Prepared and served food and beverages to guests in a luxury hotel setting.
Maintained cleanliness and organization of dining areas throughout shifts.
Cleaned work areas regularly throughout shift.
Provided excellent customer service at all times.
EDUCATION AND TRAINING
NYC Health Academy - NYC
Certificate
Food Handler Certificate, 05/2023
Kalawin International Fashion University - Bangkok Thailand
Bachelor of Arts
Fashion Design, 07/2017
LANGUAGES
French:
Full Professional
English:
Full Professional
Afrikaans:
Full Professional
ACTIVITIES AND HONORS
Team sport
Sketching
Meditation
Swimming
CERTIFICATIONS
Servsafe food handler certificate
Master's degree fashion designing
word, excel, powerpoint
#HRJ#898edc1e-d2f5-45e7-b2c1-ec5de4768be9#
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