Seasoned Customer Support & IT Specialist

**** ** *** ******, ***** *****

PHONE 903-***-**** • E-MAIL: ********@*****.***

DARRELL W . C OOK

OBJECTIVE

To help with any customer support needs with professional courtesy and respect. KEY STRENGTHS

High level computer skills including Microsoft and Adobe

Thirty - Five years experience in customer service both face to face and phone based.

Advanced Technology Research

Training, Development, & Mentoring

Helping customers over the phone or via remote access with computer issues.

Update websites as required with given changes.

EDUCATION

[ 1976 – 1989 ] Harmony High School, Gilmer, Texas Graduated

[ 1989 – 1991 ] Kilgore College, Kilgore,Texas

Graduated

Honor roll and Dean's List during High School and College. SPECIALIZED TRAINING

Associates of Applied Science Degree

Comptia A+ Certification

Licensed drone pilot

Download more Free Resume Templates from hloom.com PROFESSIONAL EXPERIENCE

Ran the print shop for the Gilmer Mirror Newspaper for 25 years. This included doing all print orders, dark room work, film developing and making prints. Took care of all computers in the office including repairs, upgrades, networking and support. Worked in Longview, Texas as well as a printing technician for 7 years and 3 years in Information Technology.

LANGUAGE

English

COMPUTER SKILLS

Microsoft Office

Window 11

Adobe Acrobat

Adobe Photoshop

Adobe Indesign

Repairs and Upgrades

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