Senior Administrative Professional with HR & CS Expertise
Resume:
Keisha Brown
Palmdale, California 93551
********@*****.***
CORE SKILLS & COMPETENCIES
Proven excellent Customer Service delivery
Excellent verbal and written communication skills
Strong organizational and time management skills
Strong analytical and problem-solving ability
Ability to handle sensitive information with discretion
Proficient with computers and various software
Data/record management experience
Provide support to executive management
PROFESSIONAL EXPERIENCE
California Department of Insurance
Administrative Assistant 03/202024 – Current
Assist executive leadership with
Schedule monthly virtual and in-person meetings
Draft and record meeting agenda and minutes to members
Manage SharePoint, Survey Monkey, MS Outlook systems
Track assignments and deliverables from members
California Department of Transportation
Associate Personnel Analyst 06/2017 – 03/2018
Process timesheets and payroll for 3000+ employees
Evaluated and determined appropriate classifications for vacant positions
Approved employee eligibility for list appointments and new-hire selections
Provided personnel consultation service to internal and external stakeholders
Interpreted personnel laws and regulations to ensure fair and equitable hiring practices
Applied research and analytical methods to review and approve hiring actions
Provided training and facilitated new employee orientations
Processed requests for personnel actions and coordinated the recruitment process Nissan Motor Finance
Customer Service Representative 06/2006 – 03/2016
Managed high volume, inbound phone calls on active/inactive accounts from customers
Resolved inquiries, complaints, and processed according to their original request
Identified current account status regarding titles, end of terms, and interest rates
Maintained quality standards on all inbound/outbound calls guaranteeing a minimum overall average percentage of 85%
Utilized all tools and resources available to proactively resolve customer’s concerns and prevent any further callbacks.
EDUCATION
Bachelor of Science – Business Management - University of Phoenix, Lancaster, CA 05/2002 – 06/2004 Associate of Arts – Administration of Justice – AV Community College, Lancaster, CA
Contact this candidate