Information Assurance Engineer

FERN H. BOWERS MSCT, MSIAE, SSCP, CC {CISM}

U.S. Army (Disabled Veteran)

TS/SCI w/ FS Poly

** ******** ****

Newark De. 19702

**********@*******.***

302-***-**** (H)

302-***-**** (M)

SUMMARY: IT professional with twenty seven years in the Information Systems arena. Most recent 14+ years of experience providing Information Assurance (IA) support, as an Information Systems Security officer (ISSO/ISSE/ISSM) to government customers. Previously held technical roles in Telecommunications, CLOUD services performing systems level administration, and Oracle database engineering. Experience with certification and accreditation (C&A), reviewing architectural and network designs, evaluating vulnerability assessments, development of engineering plans in support of ongoing modifications to the architectural designs, and IAVA management reviews in response to NISIRT advisory reports. Experience with National Institute of technology to include the RMF/ICD 503,1253 standards; FISMA ACT.

EDUCATION: Masters Certificate/Masters, Cybersecurity, University of Delaware – Delaware, 2025{Pending}

M.S. Information Assurance, Capitol College –Laurel, MD, 2012

M.S. Telecommunications Network Technology, Strayer University – Washington, DC, 2007

B.S.Management Information Systems, Strayer University –, Washington, DC, 1995

Certification / Training:

CISM (pending 2025)

SSCP

CC

SSCP Cloud -Prep

CISSP -Prep

Security+

Oracle9i and MCSE, Systems Engineering Program, John Hopkins University CCI, Columbia, MD, 2005

Computer Operations – Certification, Computer Learning Center, Philadelphia, PA, 1983

TECHNOLOGY: Computer Experience / Training: Hewitt Packard Training, Cisco Router, POSIX Shell Programming, Intro Java/Ruby, configure & Tune Oracle for HP_UX, Project Management, Linux/Unix Installation & Configuration, Reverse Engineering, System Admin I & II (Networking), Information Assurance, HP_UX Troubleshooting, Redhat, Logical Volume Manager, My SQL, HP_UX Performance Tuning, Solar Winds, MC Service Guard I & II, Net Backup, HP Omniback, Big Brother, Oracle DBA/SQL, Oracle Database 9i, Remedy/Foundry Training, System Engineering, HP-OVO Tools, Cisco-CTM Software, Windows XP Microsoft Engineering, A+ Training, Solaris Version 8.x, 9.x, VoiP, Logical Volume Manager, TCP/IP/UDP, CISSP, Secure Coding, DIARMF, Cloud Security, Web Application Security, and CISA,Wireless, Cloud Tech

Languages: RPGII, COBOL I&II, JCL, UNIX/Linux, SQL, and SCRIPTINGVMware, Wireless Security,Protocols: X.25, TCP/IP, and X.400, Xacta/ LatteArt, Dark Roast, Biscotti & CVE and emass, LatteA, AZURE, AWS, & Google Cloud

EXPERIENCES:

Sr. ISSE Information Assurancer, CYMERTEK, Columbia MD. Dec. 16,2024 – April 4, 2025

Assess surety system need and recommend corrective actions into coherent security strategy.

Support Assessment and Authorization (A&A) requirements and process and apply NIST 800-53 AND NIST 800-53, and other federal (FISMA) guidelines in support of systems used at contractor facilities.

Advise on development, maintenance, and security review of Automated Information Systems (AIS) security plans for computers, networks and information systems deployed and used at contractor facilities, ensuring that all U.S. Government approving signatures are acquired and documented.

Conduct technical exchanges meetings to facilitate CTO security solutions for both industrial contractors and government systems; and produce comprehensive solutions to technically complex systems and challenges.

Advise and answer questions regarding program AIS, information security, and cyber defense policies.

Ensure discovered cyber incidents, including misuse, virus/malware, penetrations, and data spills are reported per standard operating procedures (SOP); support investigations and remediation/clean up as necessary, and provide guidance in coordination with program security management and other groups as appropriate. Provide Cyber Incident Summary Report (CISR) within 24 hours of completing investigation to program ASO and ISSM.

Support investigations and analysis of all data sources, to include Internet, Intelligence Community reporting, security events, firewall logs, unauthorized activity or other cyber security related concerns. Upon discovery of an incident, ensure it is reported immediately per program SOP and provide CISR within 24 hours of completing investigation to program ASO and ISSM. Provide in the Monthly ISSO Activity Report the total number of investigation/analysis completed.

Participate in project review meetings and provide technical cyber security guidance/expertise to program personnel.

Monitor and respond to centrally collected virus alerts.

Assess the technical and performance characteristics of new technologies, as they relate to sponsors’ policies and regulations.

Support review and analyze systems architecture diagrams and networks for updates to BOD; evidence

Sr ISSO Information Assurance Engineer, Peraton Annapolis MD. August 26, 2024 – Sept. 18,2024

a principal advisor to the Government on all matters, technical and otherwise, involving the security of an Information System (IS).

Provide the detailed knowledge and expertise required to manage the security aspects of an IS. as Maintain responsibility for the day-to-day security operations of the system. Responsibilities may also include:

oEvent Management

oAccount Management

oVulnerability Management

oSecurity Incident Management

oPOA&M Management

oReauthorization

oSTE/STN Metric

oDecommissioning

Collaborate with the System Owner to maintain Approval to Operate (ATO), including the resolution of any Plans of Action & Milestones (POA&M) documents issued by the DAO.

Maintain and validate account and vulnerability management.

Develop and provide updated System Security Plans (SSPs) and supporting documentation (e.g. SECONOPs, diagrams, Privileged User’s Guide).

Respond to any data calls.

Provide security design guidance and analysis to the project team throughout the Risk Management Framework (RMF) process.

Collaborate with the Information System Security Engineer (ISSE) in the design, build, and self-test of systems.

Perform reviews of technical security assessments of computing environments to identify points of vulnerability, non-compliance with established Information Assurance (IA) standards and regulations, and recommended mitigation strategies.

Utilize XACTA, the system of record for SCA data.

Sr. ISSO SME Engineer 5, TREXSOLLUTIONS, Bethesday MD. October 1,2022 – June 21,2024

Supported Cloud initiatives, as only official ISSO, in meeting compliance of NIST 800-37 RMF

toward Certification & Authorization in meeting the requirement of the Government Agency.

Instrumental in supporting and implementing a program in standing up Vulnerability and

Analysis controls in supporting the Cloud Architectural Program.

Under the Realm of Audit logging Management, SIEM, discovered vulnerabilities and manage

and engineered an approach to resolve in the form of mitigating further occurrences by

reporting the incidents to closure.

In the ISSO lane, provided recommendations for the institution of Cloud documentation for new

process that are not normally executed outside of specific Cloud architectures. Additionally,

encouraged procedures and the testing of newly developed documentation to ensure zero

tolerance outcome.

Took the initiative to help support an assigned Engineer a fix for a Security Control under NIST

800-53 by research and discussions with the Vendor engineers in finding counter measures to

bring a resolve to newly develop program under Cloud Architecture.

Provided daily continuous monitoring and documentation development for the sake of

enhancing the program in support of mission for future ISSO.

Evaluate security solutions to ensure they meet security requirements for processing information.

Maintain operational security posture for information systems.

Provide support to the Information System Security Manager (ISSM) for maintaining the

appropriate operational IA posture for a system/program/enclave.

Develop and maintain documentation for Certification & Accreditation in accordance with

specified policies; while in the IATT Mode Lane 2-3 of the RMF.

Develop and update system security plans and other IA documentation. In support of STE/STN requirments

Sr Information Systems Security Officer SME, Innoplex Corp. Columbia MD, Jan. 5, 2021 – Oct. 1 2022

Manage Accredidation RMF/NIST1253 Compliances for 10 SSPs MobilityServices/Signals Processing

Provide oversight and guidances to Contractor System Engineers & System Admins

Provided support to the ISSM for continuous Monitoring of IA posture for Systems and Enclaives

Vulnerablity Assessments using Nessus Tools in support of addressing the mitigation of weaknesses

Implementation of Administrative controls by supporting the System Owner’s need for Civet updates

Conducted SCTM audits in support of a CIA-TRIAD Update against the NIST 800-53 controls.

Performed Technical Exchange meetings in support of DAO reponses regarding Risk Assessments

Advocated recommendations with the ISSM, ISSE & DAO in support of system POA&M Liens Fixes.

Execution of Tools, Xacts, Latte Art, CIVET, Dark Roast, & Cappuccino to initiate RMF Lifecycle

Submission of packages toward the ATO Certification and Accredidation review to the ISSM

Techincial Collaboration efforts in the identification of addressing Authentication measures CASPORT

Engaged in Changemangement & Configuration Management discussions supporting change

SIEM Audits with the SEAR and shown support of the update and closure of Tickets.

Managed the CTO recommendations and enforcement with the Technical Teams.

Authored and Managed Self-Tests in support of Audits in Prep for C&A protocol.

Served as the first Tier Approval Authority for Info Systems under ISSO controls

Management of GATEKEEPER tools in the Application of ECI, COI, & LAC assignments.

Oversaw the Biscotti Vulnerabilitie reports and improved the Metrics

Performed vulnerability/risk assessment analysis to support certification and accreditation.

Manage and control changes to the system and assessing the security impact of those changes

Managed STE Requirements and support in going to over 95% Score Card

Implemented PII support and documentation of Enclave architecture

Oversee the management of security operations of the daily operations of the system.

Prepare and review documentation such as SSPs, Risk Assessment Reports, C&A Package.

Managed and review System Requirements Traceability Metrics.

Provide support to the ISSM & DAO for maintaining operational NIST Controls for System, Program,

Develop and maintain documention for C&A in accordance with the ODNI and FISMA ACT

Engineered the procedures to fix ATO Liens for the System Admins/Engineers

Proposed the enforcement of Secuirty Policies, Standards, and Methodologies.

Cybersecurity Analyst GS-14, NSA Federal Government Agency MD., November 12 2019 – December 2020

(Hiring Roles and Responsibilities Covid High Risk Employee Telework 9 months Trained)

Computer incident detection & Response.

Detection, Correlation, and identify Anomalous activity.

Monitor and investigate Apps for malicious activities

Investigate any associated alerts or indicators, and develop recommendations

Implement course of action, mitigation, & strategies

Identify Cyber threats by conducting research on data collected from various sources

Identify vulnerabilities & impact to the Customer in communicative manner

Build and integrate defense response capabilities against threats

Policy Compliance recommendations to prevent obstruction of PII datum

Recommend course of actions and mitigation strategies

Served as a Vulnerability Assessment Lead

Sr Information Systems Secuity Officer Feddata Columbia MD, February 2018 – October-2019

Manage Continous Monitoring for RMF/NIST/CNSS 1253 Compliances for 7 SSP

Provide oversight and guidances to Contractor System Admins & Junior ISSOs

Provided support to the ISSM for continuous Monitoring of IA posture for Systems and Enclaives

Vulnerablity Assessments using Nessus Tools in support of addressing the mitigation of weaknesses

Implemented Administrative controls by supporting the transition of SSPs to new Contract AT&T

Performed Technical Exchange meetings in support of DAO reponses regarding Risk Assessments

Advocated recommendations with the ISSM, ISSE & DAO in support of system POA&M Liens Fixes.

Execution of Tools, Xacts, Latte Art, Dark Roast, & Cappuccino to initiate RMF Lifecycle

Submission of packages toward the ATO Certification and Accredidation review to the ISSM

Techincial Collaboration efforts in the identification of addressing Authentication measures CASPORT

Maintain records for workstations, servers, routers, firewalls, intelligent hubs, network switches Xacta

Prep and review System Requirements Tracebility Metrics to include System Security Plan

Engaged in Changemangement & Configuration Management discussions supporting change

SIEM Audits with the SEAR and SHO support of the update and closure of Tickets.

Managed the CTO recommendations and enforcement with the Technical Teams.

Authored and Managed SelfTests in support of Audits in Prep for C&A protocol.

Management of GATEKEEPER tools in the Application of ECI, COI, & LAC assignments.

Enforcement of Secuirty Policies, Standards, and Methodologies on behalf of System Owner

Supported CCRI initiatives and technical exchange meetings with the Customer and Security

Mentored and Trained a Junior Level ISSOs; Served as a Senior ISSO

Sr Information Assurance Engineer,(ISSO) Cybercore Tech., Elkridge MD, August 20 2017 – Feb. 2018

Manage Accreddidation RMF/ICD 503 for 32 SSP for Research & Development

Provide oversight and guidance to Contractor ISSO, System Admin & Developers

Provided support to the ISSM/DAO for maintaining the appropriate operationa IA posture for a system, program, and enclave.

Vulnerability Assessment and SRTM assesments in support of ATO

Managed and control updates to the System Plan in support of C&A of Info systems

Implemented Audit contols by supporting the System Owner’s staff

Update the System Record under ROCKBLASTER

Maintain records on workstations, servers, routers, firewalls, hubs, network switches configs.

Negoitator in recommendations with the ISSM and DAO with health and status

Xacta, biscotti, latte Art, and Dark Roast Tools experience.

Informally acted as Senior Engineer in Technical Recommendation to Team-mates

Collaboration Efforts with the System Owners in meeting goals of DAO/AO.

Gatekeeper, Casport, POA&M & CDW, Xacta updates of SSPs

Reviewed Configuation changes in Networks and Hardware in approval protocol ISSE

Interacted with Customers, IT staff, and high-level corporate officers to define and achieve required IA objectives.

Provided CM for Security Relevant information system software,hardware, and firmware.

Proposed and enforced system security policies, standards, and methodologies.

Served as Approval Authority for REAUTHORIZION Checklist

Administered user identification and authentication support of the Information Systems.

Ensured Secutiy policies and compliances were implemented and followed as guidances

Served as Senior ISSO

Lead Information Assurance Engineer,(ISSO/E) Booz Allen, APG MD., Sept 2015 – August 2017

Management of the Security Migration effort from DIACAP to RMF for DoD

Provide guidance to Team & Management regarding the RMF lifecycle

Development of System Securty Plans in ccordance with ODNI and DoD policies.

Provided daily oversight and direction to the affiliated contractor ISSOs

Role included ISSM activities to ensure operation IA posture for a systems and program

Created automation tools for Vulnerabiltiy Management updates in ACAS

HBSS support as a Reviewer for Mission Systems to ensure policy compliances.

Registration of New Services in eMass tool providing categorization of Systems

Perform IA-Self assessment and POA&M updates

Management of SCTM updates in preparation for the SCA package submission

Roles include ISSO, ISSE & ISSM/Project Management Functionality

Vulnerabiltiy Analysis Nessus & Security Center tools & reports

Plan and coordinate the IT Security Programs & Policies

EMass tool for C&A to include Security Center/Nessus

Provided support for the enclave’s information assuance program.

Served as the Approval Authority for IS under control of Managemen Team.

Review architectural diagrams in support of the Mission.

Completed a Categoization and Scoping of RMF Contols.

Served as an Approval Authority for IS under the control of DOD

Travelled to Military installtions in review of Hardware asset Inventory

Perform Vulnerability and Risk Assessment in support of Day to Day Ops

Served as the Senior ISSO, ISSM Lead

Trainned the DOJ(FBI) ISSM Staff and System Admin RMF Policies Procedure

Project Managed the Task to finalize ATO Certification&Accredidaton NSA System

Served as the SME (ISSM/ISSO) in gaining the ATO support of NSA Mission

Information Systems Security Manager,(ISSM) Vandyke Corp., Columbia MD, Sept 2014 – Sept 2015

Provided Information System Secuity Management support for Team of ISSO

Role was Information System Security Manager for maintain security posture.

Governed and Project Management Day to Day responsibilities of ISSO

Provided Guidance for IAVM Management and Score Card applicable to Metrics

Performed Site Visit and inspections of Architectural enclaves

Attended Technical Meeting in support of System Security Plans in support of RMF

Ensured over 200 SSPs were compliant by exceeding expectations of Management

Provided Technical Guidance to System Administrators in providing patch management

Xacta, Gatekeepr, Casport, IAVA Management, Nessus Scan tool

Preparation and review of supporting documentation; SSP, SCTM, Risk Assessment.

Interacted with System Owners and Techncial staff to define and achieve required IA objectives.

Provided daily oversight and direction to contractor ISSOs

Confer with Client, and Technical Staff DAO define IA Security objectives NIST 800-53

Obtain ATO for Information Systems & Impact changes in Security

Enforced Security Policy and ensured compliance

Assistance to ensure functional and security objectives of architectural design.

Served as Approval Authority for REAUTH DOCUMENTATION Checklist

Advocated recommendation from a defend-in-depth solutions in meeting CIA Triad and 800-53

Provided configuration management in support of Software, Hardware, Network protocols

Managed Change Management Conferences in support of Continious Monitoring efforts.

Performed site visits to ensure assets were labled to meet phyicial Secuity controls.

Served as ISSM

Sr. Cyber Information Assurance Analysts,(ISSO) TASC, Annapolis Jct., MD, July 2013 – Sept 2014

Provide information security (INFOSEC) and Information Assurance (IA) engineering and analysis & experience interpreting IT vulnerability scanning results. Conduct (C&A) activities, identify and propose solutions to resolve security deficiencies. Analyze system risks and provide recommendations for managing POA&Ms.

Evaluate computing architectures and identify weaknesses. Refine and propose modifications to security requirements and specifications. Perform malicious Code Detection and Eradication in network and application Security Continuous Monitoring (ISCM) strategy based on the framework described in NIST 800-37.

Perform IT security controls assessments as an IT system/application auditor in support of (FISMA, CNS-1253 and annual self-assessment (NIST 800-53) initiatives. Experience developing system/application C&A documentation (XACTA).

Demonstrate ability to analyze, recommend and apply technology solutions which meet the security control requirements specified by OMB Circular A-123, FISMA and NIST guidance.

Broad knowledge of Federal IT security policy and guidance (OMB Circular A-123, FISMA, NIST-800 series).

Enforced the assurance of Policies and Compliance

Obtained 8 ATOs in support of troubled Systems.

Plan and coordinated the IT Security Programs and Policies enforcement

Developed and Managed Security Plans in support of Reauthorizations ATO

Served as Sr. ISSO

Sr. Cyber Information Assurance Analyst, Northrop Grumman, Annapolis Jct., MD, December 2012 – May 2013

Established Security goals and objectives designed to meet mission and security requirements within an Agile development environment. Drove Technical and Tactical implementation of strategic goals. Implemented Security controls processes in mitigation of risks.

Supported ISSO in the implementation, continuous monitoring of Network Architectures, Solidification of POA&M and liens against infrastructure. Performed Security audits and leveraged security certification testing. Implemented 1253 and 800-53A policies along with recommendations.Performed ST&E accrediting authority, test reporting and analysis.

Served in the actual role of an ISSE with compliance to Network Architecture.

Security Planning, assessment and risk analysis.

Perform system network designs for current architecture if performing risk management objectives.

Recommended system-level solution to resolve a security requirement.

Provided CM for security-relevant information system software, hardware, & Networks

Paticipated an SE representative on engineering Teams in support of implementation and integraton of secure netwoks, computing and the architectural/enclaves

Designed architectural solutions in design in support of Security Controls objectives

Served as ISSE (Technical Engineer)

Sr. Lead Systems Engineer Consultant, Data Computer Corporation of America, Ellicott City, MD, March 2012 – August 2012

Performed Requirements Analysis for Cloud computing initiative. Team Leader for the Software Engineering Team under the auspices of the Cloud migration effort.

Inteacted with IT staff and high-level corporate officers to define and achieve required IA objectives.

Developed architectural design in support of Cloud effort in seeking security requirements goals and objectives.

Supported the security planning, assessment, risk analysis in obtaining C&A

Interacted with the Customer and project team members in enforcement of Secuity Policies and proper handling of Government Data.

Applied recommendations of IA Policy, procedures, and workforce structure to design, develop, implement secure networking, computing, and encloave environments in supporting ISSOs

Sr. Systems Security Engineer Consultant / SME, L3 Communications, Annapolis Jct., MD, May 2009 – December 2012

Advised on and participated in the governance processes established to ensure that the enterprise architecture delivered the desired benefits to client organizations. Served as a subject matter expert for architectural frameworks, methods and tools.

Supported system development tasks to include, integration and formal testing. Oversaw all transitions into production. Developed and completed actions in system specifications, technical and logistical requirements and other disciplines.

Created and maintained programmatic and technical documentation to insure efficient planning and execution. Managed and documented system configurations for new software development effort.

Generated system security planning as an ISSO with a role in prepping for systems Certification and Accreditation tasks using XACTA. Created Disaster and Recovery documentation for new applications and served as an Oracle SME in resolving database configuration network flaws.

Supported Java Development by installing Net Beans and Eclipse. Utilized vulnerability & penetration Testing Tools in a Virtual Machine Environment.

Advised recommendation system -level solutions to resolve security requirements. Monitored and suggested improvement to IA posture in support of a Development Engineering Team.

Successful acquired the Certification needed to implement Voip Architectue and information systems platforem IT inteconnectivity.

Held the Role in addition as the ISSO in support of Project Management role.

AT&T Corporation, Columbia, MD, October 2004 – May 2009

Sr. Lead System / Network Engineer

Network Operations Manager for the Signal Intelligence Project that encompassed the activity of software deployment activity within a Windows, Oracle and Unix/Linux environment. Security Lead for a specialized Network Project that ran within a Linux, Unix, and Windows environment.

Provided support to Senior Security Officer for implementing and enforcing information systems secuirity for implementing policies, standards, and methodolodies.

Assist in the evaluation of security solutions to ensure the meet security requirements for processing classified data.

Assist with the Continuous Monitoring for information systems security software, hardware, and firmware.

Assist with preparation, development, and maintenance of documentation interal operating and security processes and procedures.

Maintained records on Linux and Windows servers, routers, firewalls, intelligent hubs, switches etc to include system upgrades and software.

Performed Security Management in testing, secured Linux Operating system files; and worked with Tripwire. Migration & Integration Deployment Manager for Entire Network supporting applications.

Oracle Data Base Admin and Configuration Manager in support of Network Distributed Systems. Performed configuration management and software testing objects as well. Presented data and changes to Government customers. Also, led in technical interview for new hires on the Team. Supervisor managing and performing hands on technical projects

Participated as a Security engineer representative on teams for the design, development, implementation and/or integration of secure networking, computing and enclave environments

Particpated as a Engineer representative on insupport of IA archtiectures, systems and components in contribution of the security planning, ssessments, and risk analysis.

Managed and control changes to the systems and software and assessed the security and functional impact of those changes by implementing a Change Review Board.

Sr. Lead Test Engineer Information Assurrance and Communications Technology

Performed Network analysis testing using network tool called wire shark. Supported Software Development Team in testing newly developed application. Under the auspices of Linux/Unix, tested pre-deployment software on the servers against operating system in support of IT security Programs and Policies.

Provided support for a program, organization, system, and enclave’s information assurance program; cybersecurity initiative.

Povided CM for security-relevant information system software, hardware, and firmware.

Oversight and assisted Management of security and functional aspects fo the information system and performed day-to-day security operation and monitoring of the System and architectures.

Implemented auto, via unix script, CRON Job features for monitoing the security of Architecture hourly. Went from reactive to proactive in supporting the availibiliy of the Networks and Protocol services.

Recommendations system-level solutions to resolve security requirements

Sr. Systems Principal Engineer

Oracle DBA, Unix/System Administrator & Test Engineering roles, serving as a senior administration in support of Enterprise Environment Specialist.

Performed installation, configuration, and support for secured network infrastructure servers.

Provided Test Engineering and Linux Administration for an Enterprise Management System. Worked in test team and high-speed test lab capable of handling speeds up to OC-192 for evaluating IP processing tools. Supported the planning, procurement and installation of a live IP packet processing test bed.

Developed and conducted leadership and tasking to the overall project, including software developers, system engineers, system administrators and network engineers.

Principle Systems Database Engineer, Advance Concepts, Inc., Columbia, MD, June 2004 – October 2004

Integrated Oracle 9i in a Sun UNIX environment. Supported developers with a product called web logic. Worked in Project Manage Migration projects for the data base environment and application platform.

Designed and installed Oracle application on Sun Solaris supporting Development Environments. Performed Disaster & Recovery operations and planning for project.

Senior Systems Network Engineer, CSC/Eagle Alliance Corporation, Annapolis Jct., MD, January 2004 – June 2004

Position included modernization of infrastructure tools for monitoring of the Enterprise management systems. Issued requirements in implementing HP open view in a customer’s enterprise environment.

Implemented the customers’ unique enterprise network topology and configuration of Network Security policies and procedures. Performed Configuration Management duties in response to network outages and notifications.

Senior System Engineer, Computer Science Corporation, Newark, DE, June 2003 – January 2004

Supported a highly secured project in the implementation of system infrastructures as a Unix Administrator and provided technical support for IRS employees in the arena of UNIX, Linux, Windows and networking Technologies. Imported and staged Unix servers in support of Customer applications. Managed after hours support for System and Application issues.

Performed Configuration Management of Server and Application products in Unix & Linux environments. Provided Netback up services in support of application backups and restores.

Senior Systems Engineer, Dupont Pharmaceutical Corporation, Newark, DE, May 1999 – June 2003

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