Logistics, Inventory & Operations Manager
Resume:
R É S U M É
NAME
: AIMAN ABD-EL-AZIZ TOHAMY
Address
: ***** ********* ***, ***. * 8
Palm Beach, Gardens FL 33410, U.S.A
Telephone
: Cell: +1-561-***-****
: ***********@*******.***
SUMMARY: A highly successful manager of logistics, accounting/credit for international companies and the top manager in a challenging retail food store environment. I have a reputation for fast work and for doing whatever it takes to accomplish the goals given. I successfully manage processes, professionals or beginning hourly workers.
Goal: Responsible position in Logistics, Warehouse and Inventory Management, Supply Chain, Distribution and Purchasing Management.
05/2023 – Till Now Warehouse and Inventory Coordinator for Vision Company.
1-Inventory Coordinator
(Job Summary): Supervises associates, responsible for maintaining accurate perpetual inventory records that properly reflect on-hand stock levels available for sale, safeguarding the Company’s inventory variances, and for identifying areas of improvement which would enhance service levels to our customers. In addition, may oversee the Driver Check-In and quality assurance functions.
ESSENTIAL DUTIES & RESPONSIBILITIES
Involvement with planning annual inventory.
Responsible for all inventories within the warehouse.
Maintained appropriate inventory levels.
Monitored inventory performance and applied appropriate corrections to achieve targets. Performed reconciliation of inventories.
Balancing inventory levels to achieve high customer service levels & turn goals.
Applied effective cost control, improved efficiencies and reduced inventories.
Assists in the management of inventory control, driver check-in and quality assurance functions and directs staff to identify and resolve variance, and potential variances, to achieve an accurate perpetual inventory count and protect company assets.
Maintains, develops, and implements procedures that ensure the highest levels of inventory accuracy are achieved while minimizing the amount of shrink incurred.
Interfaces with the Warehouse Department to ensure warehouse associate comply with all inventory control procedures including the receiving, returns put-away, selection, and product recoup processes.
Reviews daily inventory reports for possible errors and reports information to Finance, Operations, and Merchandise departments.
Provides weekly comparative numbers on inventory adjustments for all damages to include the names of those areas in which damage was reported.
Provide reports on all delivery shorts, warehouse shrink, cycle inventory, out of stocks, and any other miscellaneous adjustments.
Organize and facilitate shrink meetings and identify the root causes for shrink.
Involved with vendor returns and invoicing.
Administers the Product Recall process.
Maintain associate relations through regular department meetings; maintain on-going interaction; keep open communication channels with associates by answering questions and explaining policies and procedures; monitor associate morale; and submit ideas and response to ideas to improve associate engagement and enablement.
Makes recommendations for disciplinary action and/or behavior modification where required. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations.
2-Warehouses Coordinator
(Job Summary): Responsible for coordinating and managing the daily operations of the warehouse, receiving, shipping and logistic activities, ensuring that all the orders are prepared, shipped and delivered in a timely and efficient manner consistent with company service and cost objectives, also responsible for motivating assigned warehouse personnel to meet established goals and objectives.
ESSENTIAL DUTIES & RESPONSIBILITIES
Manages the day-to-day activities warehouse, including logistics, operations, preparing and delivery of orders for the assigned branch location.
Ensure that the work schedules are correctly implemented and that are available to meet the workflow and complete the job properly.
Resolves problems or issues with scheduling or operating procedures. Makes suggestions regarding methods and procedures to increase productivity.
Verify required inbound/outbound paperwork with drivers, ensuring that all product is properly counted.
Makes recommendations to improve efficiency and productivity in the preparation and delivery of orders.
Coordinates the loading of merchandise and materials Ensures that trucks are loaded to meet the company's policy and regulations.
Maintains records and coordinates preparation of merchandise for outgoing shipment.
Determines method of shipment from sales order and utilizes knowledge of shipping procedures, routes, and preparing orders for shipment.
Checks that the warehouse is clean, pallets put away and all the Area is maintained and clear.
Processes return merchandise and credits according to established procedures.
Rotate product as appropriate.
Ensure inbound and outbound shipments are accurate and free of damage.
Coordinates transfer of stock between locations as instructed by the Product and Inventory Planning Manager.
Complete all necessary records and reports in a timely and accurate fashion.
Supports customer service to ensure proper procedures are followed and that established requirements are met, such as pallet selection, return authorization, inspection and receiving of returns are approved by the Regional Sales Manager.
Conducts regular checks and maintenance of warehouse equipment, such as forklift or overhead crane.
Follows established operational and safety policies and procedures. Ensures that assigned staff complies with all safety and operational policies and procedures. Coordinates regular safety meetings with warehouse staff.
Ensures that all daily safety checklists and logs are completed and filed appropriately.
Ensures that facility and equipment are secured at the end of the day.
10/2016 – 05/2023 Store Supervisor for CVS/Pharmacy
Job Summary: Supporting the team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for to ensuring the completion of all opening and closing procedures. Maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
Responsible for supporting the Staff in the total leadership and strategic operation of CVS/pharmacy including:
Overall store management, supervision, and policy implementation
Sales and inventory management
Employee staffing, training, and development
Financial management
Customer service leadership
ESSENTIAL DUTIES & RESPONSIBILITIES
1. Management
Lead others and work effectively with store crews.
Supervise the store’s crew through assigning, directing and following up of all Activities.
• Effectively communicate information to store crew and supervisors in an open and timely manner.
Support Store Manager with actions plans for operational and service improvement
2. Customer Service
Lead others and work effectively with store crews; supervise, assign and direct activities of the store’s crew; effectively communicate information to store Crew and supervisors in an open and timely manner.
Assist customers with their questions, problems and complaints.
Handle all customer relations issues in accordance with company policy.
Promote a positive shopping experience for all customers.
Promote customer service culture. (Greet, offer help, and thank).
Provide the employees personalized customer service feedback and coaching (E.g., my Impact coaching; my Customer feedback; personal observations)
3. Merchandising
Price merchandise.
Stock shelves.
Organize and execute the display and signing of weekly, major promotional and seasonal merchandise.
Organize and execute the display and maintenance of off-shelf merchandise.
4. Loss Prevention
Control use of register keys, securing door keys, alarm codes, and safe combinations.
Execute locking of safe and security doors and setting of alarms when closing the store.
Complete random cash verifications; journal tape checks; analyze Cashier Analysis Report.
Identify and react to shoplifters and apprehend to secure company assets and process shoplifters accordingly.
Protect store assets...
Administer, monitor, and react to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases.
Maintain and react to Electronic Article Surveillance system.
Ensure price accuracy, using POS Price Accuracy Report and in-store price audits
5. Operations
Review electronic journal
Access, input, retrieve and analyze information from the computer
Order regular and promotional merchandise, maintaining appropriate inventory levels.
Maintain an organized office and backroom
Work reserve stock
Oversee and execute the preparation of the daily and weekly cash report.
Develop sales forecasts
Load and unload deliveries
Verify and document billing of merchandise (check-in merchandise)
Execute and document merchandise returns and inter-store transfers
Operate a cash register - including: cash, check and charge transactions
Execute and document: Cash/check pulls; deposits; returned check payments; check acceptance; refunds; voids; discounts; cashier verifications; rain-checks; signing crew members on/off; taking closing readings
Deliver deposits and secure change from the bank maintain a balanced impress fund
Schedule daily, weekly activities; prepare weekly work schedules based on store’s budgeted hours
Finalize weekly payroll
Ensure compliance with all company policies and procedures and federal and state laws
Prepare, complete and distribute reports and records: paid out summary; accounts payable; customer cash discrepancy; returnable merchandise; accident reports; various other surveys as requested
Open/close store
Conduct a walkthrough of the store and establish a prioritized list of tasks
Attend district and/or regional meetings;
Execute payment of outside vendors as appropriate;
Supervise and/or execute rubbish removal.
05/2004 – 07/2016 Store Manager for Robbie Donuts which operates 4 outlets of Dunkin Donuts.
Job Summary: Responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team. Responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the company in all facets of running the business. Responsible for training the Customer Service Associates in the store. Responsible for maintaining a safe, sanitary food service environment. Ensures an exceptional customer experience.
ESSENTIAL DUTIES & RESPONSIBILITIES
Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles.
React to information and create a plan to consistently meet the expectations of all customers.
Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.
Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.
Analyze food service results and trends. Prepare action plans to leverage the store’s fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.
Execute the training, coaching and performance management of food service customer service associates. Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.
Execute the corporate training plan for all food service and effectively conduct hands on training to ensure associate proficiency.
Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.
Run the shift, including deposit preparation and fuel operations, where applicable.
Human Resources
Train, develop, and evaluate crew members and supervisors
Execute all necessary documentation for H.R.I.S. administration: hiring kits; staff enrollment forms, changes of status forms for all store personnel
Recruit, select, hire, train, develop, and evaluate the employees.
Recommend wage rate and promotion for the employees.
Conduct performance appraisals for all directly assigned personnel
Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job
Coach and execute counseling discussions with store employees
Develop short and long term staffing strategies
Maintain a work place free from discrimination and harassment
Maintain accurate and up-to-date personnel records at store level.
Financial Reporting/Administration:
Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans;
Prepare the store for a physical inventory;
Complete and analyze Business Reviews and develop and execute plans to correct areas needing
Operations
Review electronic journal
Access, input, retrieve and analyze information from the computer
Oversee and execute the preparation of the daily and weekly cash report.
Develop sales forecasts
Operate a cash register - including: cash, check and charge transactions
Execute and document: Cash/check pulls; deposits; returned check payments; check acceptance; refunds; voids; discounts; cashier verifications; rain-checks; signing crew members on/off; taking closing readings
Deliver deposits and secure change from the bank maintain a balanced impress fund
Schedule daily, weekly activities; prepare weekly work schedules based on store’s budgeted hours
Finalize weekly payroll
Ensure compliance with all company policies and procedures and federal and state laws
Prepare, complete and distribute reports and records: paid out summary; accounts payable; customer cash discrepancy; returnable merchandise; accident reports; various other surveys as requested
Conduct a walkthrough of the store and establish a prioritized list of tasks
Attend district and/or regional meetings;
04/ 1992 – 08/ 2001: Logistics Manager, Mansour Consumer Division, Loutfy Mansour International Distribution Company, Egypt.
Duties: Include managing suppliers, purchasing, Import/Export, coordinating shipments, Warehouses, Distribution, planning inventory levels and controlling costs.
1-Logistics
ESSENTIAL DUTIES & RESPONSIBILITIES
Develops strategies to be prepared for business challenges, as well as, changing business trends.
Frequently compares trends with forecast to determine variances.
Reviews plans and strategies regularly to ensure changes in forecast and trends are properly anticipated and prepared for. .
Manage the day-to-day operations of the logistics team (early morning/overnight and warehouse teams)
Manage the receiving processes, freight flow and replenishment transition, productivity results and background inventory.
Leads the team, directly and indirectly, in searching for improvement.
Ensure that the goods are in stock at all times, also supporting profitable growth and managing costs.
Leads the purchasing, inventory control function of the company including supplier development, receiving and shipping.
Drive logistics cost reduction through optimization of inbound/primary transportation and factory warehouse operations.
Continually seek out lowest cost operating options that will allow maintaining a high level of customer service.
Identify and execute on continuous improvement and cost saving opportunities.
Establish and implement policies, processes, and ways of working.
Sets parameters, develops goals, allocates resources, and establishes effective controls to achieve goals, standards and budgets.
Develop the team by ensuring proper training and certifications are completed
Supervise the team to ensure the safety and efficiency of the entire operations
Ensure great guest service by interacting with guests and team members
Manage the distribution budget and labor pool
Lead and support change initiatives.
Identifying potential risks and find solutions for both the company and customer.
Managing the planning to support the company’s short term and strategic goals. Supervises teams, ensuring safe working environment and meeting team expectations.
Maintain the highest standards of safety while providing practical solutions and support for implementation.
Updated all the necessary data for creating reports for the Logistics Dept.
2-Logistics Analyst
(Job Summary): Managing the warehouse unload day and time changes request for the warehouse delivery forecast & scheduling process, analytics for reporting related to the warehouse delivery Forecast & scheduling process. Analyzes and implements logistics plans that affect the production, distribution and inventory of finished products in order to enhance product flow.
ESSENTIAL DUTIES & RESPONSIBILITIES
Participates in the development of policies, guidelines and procedures to ensure quality and cost control.
Develops improvement plans and recommendations for operations and the business.
Conducts distribution and network studies, monitors the warehouse, manufactures operation ( load / unload ) day and time changes request process, inventory, Transportation Field Team and analyzes requirements in order to develop strategies to achieve desired delivery times and order fill rates.
Analyzes trends and may prepare forecasts in warehousing, manufacturing, sales, finance, general business conditions and other related areas.
Analyzes metrics with regard to performance, issues, etc.
Utilize reports, data and analysis to assess and report out warehouse delivery forecast & scheduling process performance.
Monitors the performance and use of Warehouse, manufactures Management System.
Maintains appropriate records and prepares reports.
Maintains a strong relationship with finance, warehouse and all other the department.
Coordinates logistics activities with internal/external customers.
Develops queries; generates and distributes reports.
Identify reporting and operational efficiency opportunities and provide actionable solutions.
Maintains appropriate records, files documentation, etc.
Maintain awareness of system and data issues as they occur and pass information to appropriate teams in a timely manner.
Communicate system opportunities to product team. Assist in executing solutions.
3-Warehouses
(Job Summary): Responsible for coordinating and managing the daily operations of the warehouse, receiving, shipping and logistic activities, ensuring that all the orders are prepared, shipped and delivered in a timely and efficient manner consistent with company service and cost objectives, also responsible for motivating assigned warehouse personnel to meet established goals and objectives.
ESSENTIAL DUTIES & RESPONSIBILITIES
Manages the day-to-day activities warehouse, including logistics, operations, preparing and delivery of orders for the assigned branch location.
Ensure that the work schedules are correctly implemented and that are available to meet the workflow and complete the job properly.
Resolves problems or issues with scheduling or operating procedures. Makes suggestions regarding methods and procedures to increase productivity.
Verify required inbound/outbound paperwork with drivers, ensuring that all product is properly counted.
Makes recommendations to improve efficiency and productivity in the preparation and delivery of orders.
Coordinates the loading of merchandise and materials Ensures that trucks are loaded to meet the company's policy and regulations.
Maintains records and coordinates preparation of merchandise for outgoing shipment.
Determines method of shipment from sales order and utilizes knowledge of shipping procedures, routes, and preparing orders for shipment.
Checks that the warehouse is clean, pallets put away and all the Area is maintained and clear.
Processes return merchandise and credits according to established procedures.
Rotate product as appropriate.
Ensure inbound and outbound shipments are accurate and free of damage.
Coordinates transfer of stock between locations as instructed by the Product and Inventory Planning Manager.
Complete all necessary records and reports in a timely and accurate fashion.
Supports customer service to ensure proper procedures are followed and that established requirements are met, such as pallet selection, return authorization, inspection and receiving of returns are approved by the Regional Sales Manager.
Conducts regular checks and maintenance of warehouse equipment, such as forklift or overhead crane.
Follows established operational and safety policies and procedures. Ensures that assigned staff complies with all safety and operational policies and procedures. Coordinates regular safety meetings with warehouse staff.
Trains and certifies the employees on equipment and/or operating procedures.
Ensures that all daily safety checklists and logs are completed and filed appropriately.
Ensures that facility and equipment are secured at the end of the day.
4-Inventory
(Job Summary): Supervises associates, responsible for maintaining accurate perpetual inventory records that properly reflect on-hand stock levels available for sale, safeguarding the Company’s inventory variances, and for identifying areas of improvement which would enhance service levels to our customers. In addition, may oversee the Driver Check-In and quality assurance functions.
ESSENTIAL DUTIES & RESPONSIBILITIES
Involvement with planning annual inventory.
Responsible for all inventories within the warehouse.
Maintained appropriate inventory levels.
Monitored inventory performance and applied appropriate corrections to achieve targets. Performed reconciliation of inventories.
Balancing inventory levels to achieve high customer service levels & turn goals.
Applied effective cost control, improved efficiencies and reduced inventories.
Assists in the management of inventory control, driver check-in and quality assurance functions and directs staff to identify and resolve variance, and potential variances, to achieve an accurate perpetual inventory count and protect company assets.
Maintains, develops, and implements procedures that ensure the highest levels of inventory accuracy are achieved while minimizing the amount of shrink incurred.
Interfaces with the Transportation department to ensure driver compliance with obligations adjustment and driver check-in procedures.
Interfaces with the Warehouse Department to ensure warehouse associate comply with all inventory control procedures including the receiving, returns put-away, selection, and product recoup processes.
Responsible for the training and cross-training of all members of the inventory control functions.
Reviews daily inventory reports for possible errors and reports information to Finance, Operations, and Merchandise departments.
Provides weekly comparative numbers on inventory adjustments for all damages to include the names of those areas in which damage was reported.
Provide reports on all delivery shorts, warehouse shrink, cycle inventory, out of stocks, and any other miscellaneous adjustments.
Organize and facilitate shrink meetings and identify the root causes for shrink.
Participates in the recruiting and training of inventory associates.
Responsible for performance management and development of inventory associates.
May be involved with vendor returns and invoicing.
Administers the Product Recall process.
Maintain associate relations through regular department meetings; maintain on-going interaction; keep open communication channels with associates by answering questions and explaining policies and procedures; monitor associate morale; and submit ideas and response to ideas to improve associate engagement and enablement.
Interprets, trains, and consistently enforces Company policies and procedures.
Makes recommendations for disciplinary action and/or behavior modification where required. Performs management functions of staff selection, development, discipline, performance reviews and/or terminations.
Other duties as assigned.
5-Supply Chain:
(Job Summary): Responsible for the daily operations of the Inventory Control, Warehouse, and Shipping & Receiving. Evaluates employee performance, maintains warehouse par levels, review min/max, ensures that overstock is reviewed daily and adjusts inventory when applicable. Assures supplier compliance for purchase orders and manages continuous cost reduction to meet financial requirements. Use the data and analytics to help the company across the supply chain organization to make key business decisions that support the company growth.
ESSENTIAL DUTIES & RESPONSIBILITIES
Manage activities related to purchasing, material requirements, supply planning, warehouse, and inventory management.
Responsible for daily communication with the staff in order to support point of use order/delivery of goods and services.
Plan daily and weekly plans/schedule, understanding capacities and communicate with Production and Sales Department planning on-time delivery of goods.
Ensuring the orders are placed in sufficient time to ensure that all manufacturing lead times are supported.
Contacting both internal and external manufactures regularly to ensure they are on track to meet all commitments. Ensure that products are in stock at all times are available to meet company’s needs. Establishes effective reporting tools and follow-up methods to ensure achievement of departmental goals and objectives.
Maintains and demonstrates a positive attitude and an interest in developing good working relationships with others.
Build effective partnerships within departments to help drive the business toward achieving company objectives.
Develops and trains strong and knowledgeable Leads and Clerk’s in Inventory Control, Shipping & Receiving.
Completes and supervises monthly duty schedules for the department.
Establish and implement policies with suppliers to ensure quality, delivery, and cost improvements.
Institutes appropriate control and accounting procedures throughout the warehouse.
Ensures timely delivery of stock supplies and special orders to the customer.
Ensures safe work environment.
Models and promotes a customer service orientation.
Emphasizes customer service as a high priority.
Takes a pro-active approach to solving problems.
Delegates tasks and authority effectively.
Responsible for planning departmental functions and activities both short and long term.
Development and operation of an efficient and effective Inventory Management strategy.
6-Distribution:
(Job Summary): Responsible for managing assigned function area, which includes daily productivity/output by monitoring Key Performance Indicators (KPIs); staff specific functions within assigned function area based on daily distribution center volume and provide guidance and leadership to the department to ensure the accomplishment of the departmental and DC overall goals.
Directly supervise, develop the staff and indirectly supervise, motivate and be involved in personnel issues. Exceed customer expectations by delivering high Customer Service every day. Responsible for ensuring the accuracy and integrity of inventory/merchandise movement.
ESSENTIAL DUTIES & RESPONSIBILITIES
Supervise a group of Team Members day to day in a designated department in the Distribution Center. Monitors team member’s productivity and quality.
Trains team members in their assignments. Facilitates team member professional development by conducting on-the-job training, performance appraisals, and needs assessments. Responsible for recommending and assisting in the development of training curricula.
Conducts MBWA (Management by Walking Around) to ensure team member safety, address team member concerns, communicate essential information, and to enforce distribution center policy guidelines.
Builds and cultivates team member morale, motivation, and loyalty by encouraging participation in distribution center activities and special events.
Develops, reviews and recommends methods of operational improvement within their function area involving equipment, systems, corrections, activities and practices within their area’s responsibility.
Ensure KPI’s (Key Performance Indicators) pertaining to safety, on-time delivery, inventory management, order fill rates and operational costs are analyzed, reported, and met.
Measures performance compliance and requirements and directs appropriate actions by team members and equipment to maintain performance at or above required levels. Maintains appropriate and required records for team members, equipment and KPI's (Key Performance Indicators) under their responsibility.
Manages department: budget, hours worked and assignments of work. Daily manages staffing needs for designated department: vacations, monitors turnover and volume.
Participates in team member concerns: reporting, follow up, investigating or disciplinary process.
Utilizes and updates system computer applications for proper operation and reports.
Within the guidelines of authorized Company policies, programs, procedures, budgets, laws, and good business ethics, directs, coordinates, and controls the activities, plans, and programs of the immediate staff, enforces company policies and procedures. Implements Safety Programs.
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7-Purchasing
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