IT Support, CRM & ERP Specialist with Power BI /s

SUNIL MAHAWAR

941-***-**** **************@*****.*** Kota, Rajasthan

PROFESSIONAL SUMMARY

Results-driven IT Support and CRM–ERP Executive with 2+ years of experience in managing CRM

(LeadSquared), implementing ERP systems (Tally ERP, custom ERP modules), and providing technical support for E-commerce operations (Amazon & Flipkart).Proficient in data analysis, and performance reporting using Excel and Power BI. Skilled in troubleshooting, optimizing processes, and ensuring smooth system operations across multiple platforms. CORE COMPETENCIES

Technical Expertise: IT Support, CRM (LeadSquared), ERP (Tally ERP, Custom ERP), E-commerce

(Amazon, Flipkart)

Data & Reporting: Excel (Advanced), Power BI, Automation (Macros, Google Apps Script) Operational Skills: Process Optimization, Data Auditing, Technical Troubleshooting, User Training Soft Skills: Problem-Solving, Analytical Thinking, Communication, Time Management, Collaboration PROFESSIONAL EXPERIENCE

MOTION EDUCATION, KOTA

Customer Support & Operation (IT, CRM & ERP, E-commerce Support) 2023 – Present

• Managed CRM (LeadSquared) operations for customer tracking and lead management, improving engagement efficiency.

• Provided ERP data management and technical support to streamline reporting and reduce processing delays.

• Handled Amazon & Flipkart seller dashboards, resolving product listing and technical integration issues.

• Built Power BI dashboards to visualize sales performance and CRM insights for management.

GALAXY ENTERPRISES

Sales & CRM Executive 2022 – 2023

• Managed and optimized CRM data to improve customer engagement.

• Technical troubleshooting for CRM issues and ensured timely resolution of client queries.

• Supported sales operations and maintained customer follow-up reports for business development.

• Collaborated with IT teams to streamline CRM data accuracy and reporting efficiency. RK CLASSES, KOTA

Faculty – Technical & Analytical Skills 2017 – 2020

• Taught reasoning and analytical concepts to over 300 students, enhancing problem-solving and logical thinking.

• Designed assessment materials focused on quantitative aptitude and data Interpretation. PROJECTS

1. Sales Data Dashboard (Excel + Power BI + Automation)

• Developed a real-time dashboard to track leads and analyse customer conversion patterns.

• Automated data collection processes, saving 5+ hours of manual reporting per week. 2. CRM–ERP Integration (LeadSquared + Tally ERP)

• Assisted in creating an integrated data flow between CRM and ERP systems.

• Reduced data duplication by 30% and improved reporting accuracy. EDUCATION

• Bachelor of Technology (B.Tech) – Electrical & Electronics Engineering Rajasthan Technical University, Kota MAIIT, Kota (2016)

• Senior Secondary (RBSE) – 2011

• Secondary (RBSE) – 2009

TECHNICAL SKILLS

• CRM Tools: LeadSquared, CRM

• ERP Systems: Tally ERP, Custom ERP Modules

• E-commerce Platforms: Amazon Seller Central, Flipkart Seller Hub

• Data Tools: Excel (Advanced), Power BI

• Others: Google Workspace, MS Office Suite

SOFT SKILLS

• Analytical Thinking Problem Solving Communication Time Management Team Collabration Customer Handling

LANGUAGES

• English Hindi

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