Operations & Customer Service Specialist with 30+ years of logistics

MM

MARY ANNE MARCHESE

****************@*****.*** 347-***-**** Queens, NY 11419 WWW: Bold Profile Detail-oriented customer service representative with over 30 years of experience in managing daily operations and logistics. Skilled in sales analysis and shipping logistics, successfully ensuring timely order fulfillment and customer satisfaction.

Customer relationship management

Order processing

Bid preparation

Shipping logistics

Sales analysis

Data entry

Attention to detail

Calm demeanor

High-energy attitude

Weeks Lerman Group 235 PINELAWN

ROAD, NY

Customer Service Representative/Sales

Assistant

07/1994 - Current

Manages daily operations and logistics for the top salesman in the largest private office products dealer in the Tri-State area, offering office supplies, furniture, custom printing, ad specialties, breakroom, and janitorial products.

As a sales representative, I have built and expanded a loyal clientele base. Maintain customer order potential, the status of sales in progress, and provide feedback to management.

The first point of contact works with the manager to determine the best course of action for each account request. This includes, but is not limited to, maintaining profitability, ensuring clients receive exemplary service, and prompt attention.

Manages and prepares bids and quotes. Analyzing and extracting essential client bid requirements and timeline for tasks involved. Obtaining costs from various vendors, sourcing obscure products, researching current market value, and providing pricing data to determine profit margin is appropriate.

Lead CSR for corporate and government accounts, and maintain customer data with current information.

Process purchase orders and returns utilizing the database. Assist clients with orders and RFQs via phone, email, or web portal. Track shipments, notices of orders, and records to determine shipping priority methods.

Process invoices and credits. Resolves conflicts on billing discrepancies and maintains a ledger of accounts receivable collections calls. RICHMOND HILL HIGH SCHOOL Richmond Hill, NY

High School Diploma

Summary

Skills

Experience

Education and Training

06/1989

References available upon request.

References

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