Operations Manager / Customer Service Leader
Resume:
Assistant General Manager/ General Manager
Paradies Lagardere Retail and Dining ( Wendys)
Atlanta Ga
March 2022 to May 2025
• Count Inventory
• Order Product
• Handled the Schedule
• Assist with Interviews
• Run Shifts
• Speak with Vendors
• Assist with Payroll
• Customer Service
• Run numbers on a daily basis
• Maintain P&L ( Labor, Sales and Food Cost)
• Manage 30 to 45 employees
Shift Manager
Hojeij Branding Foods ( Goldbergs Bagel and Qdoba Mexican Restaurant) July 2016 to June 2021
• Managing staff
• Reporting to the upper management
• Maintain stock
• Customer Service
• Running Daily Reports
• Training of employees
• Count Inventory
Shift Manager
Goodrum Enterprise ( Mcdonalds)
Atlanta Ga
September 2011 to June 2016
• Assign task to employees on shifts
• Call in replacements in the of an employee call in or no show
• Addresses and resolves customer inquiries and complaints
• Clean and organize work areas
• Managed cash intake, counting out registers at regular intervals and tabulating profit at the end of the shift
• Oversee employee training sessions
Education
Corinth Secondary School
Introduction to Management
Early Childhood Education
Nikki Edward
2757 Topaz Rd
Riverdale, Ga, 30296
*********@*****.***
Dear Sir/ Madame,
I am writing to express my interest in the Customer Service Position at Condulent as advertised.
With a background in Customer Service with a 13 years of experience in those roles. I am confident in my ability to contribute effectively to your team. I have attached my resume for your review. I would welcome the opportunity to discuss how my background and skills can contribute to Condulent continued success.
Thank you for your time and consideration.
Sincerely
Nikki Edward
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