Aspiring Customer Service & Sales Professional

*** ******* *** ******* **** VA,***** • **************@*****.*** • 267-***-****

AUSTYN NELSON

High School Student

PROFESSIONAL SUMMARY

High school student with a keen interest in customer service and baking, developed through hands-on experience in a bustling bakery setting. Excels in communication and organization, adeptly managing inventory and cash handling with precision. Passionate about applying these skills to new opportunities while continuing to grow professionally. EMPLOYMENT HISTORY

CASHIER/BAKERJul 2021 - Oct 2021

Mary Gourmet Donut ShopBristol, PA

Efficiently greeted and assisted customers, boosting satisfaction and repeat visits.

Managed bakery orders, ensuring timely donut preparation and availability.

Accurately handled checkout processes, maintaining cash register integrity.

Restocked inventory promptly, ensuring consistent product availability.

Utilized baking skills to produce high-quality donuts consistently.

Embraced a positive attitude while managing transactions, creating a friendly environment that contributed to a loyal customer base. CREW GRILL & CHILL2022 - Apr 2023

Mid-Atlantic Dairy QueenNewport News

Greeted customers, processed orders, and served food with efficiency and accuracy.

Maintained cleanliness and organization, ensuring a welcoming environment.

Restocked products promptly to prevent shortages and enhance customer satisfaction.

Provided exceptional customer service, fostering a welcoming atmosphere that enhanced guest satisfaction and loyalty.

Coordinated with team members to maintain cleanliness and organization, ensuring a safe environment and compliance with health standards.

Implemented new inventory tracking procedures, minimizing waste and optimizing stock levels for improved operational efficiency. SALES REPRESENTATIVE Mar 2025 - Apr 2025

Vector Marketing Virginia Beach

Engaged clients, achieving notable sales growth and refining communication skills.

Collaborated with team to exceed sales targets, enhancing team dynamics.

Resolved customer inquiries swiftly, boosting satisfaction and retention.

Analyzed sales data to identify trends, contributing to strategic planning.

Conducted product demonstrations, leading to increased sales conversions and noticeable growth in customer acquisition.

Worked with team members to strategize sales tactics, fostering a supportive environment that improved overall team performance.

Implemented feedback loops with clients to refine sales pitches, resulting in refined approaches that resonated with target audiences.

Analyzed customer feedback to identify trends, informing adjustments that enhanced customer satisfaction and loyalty.

Drove sales initiatives that led to noticeable gains in revenue, exceeding monthly targets through strategic engagement with clients. EDUCATION

2019 - Nov 2024

James Madison High SchoolOnline

GPA: 3.3

SKILLS

Customer Service, Cash Handling (Experienced), POS Systems, Communication, Organization, Inventory Management, Baking. ADDITIONAL INFORMATION

VOLUNTEER EXPERIENCE

Youth Volunteer Corps Hampton Roads

• Assisted with cleaning and organizing at women's shelter

• Helped establish and maintain garden

• Assisted with organized play activities for children

• Packed food at local food bank

• Supported activities at Rebounderz and Williamsburg sports complex for youths with autism

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