Operations & Analytics Professional with BI Skills
Resume:
Jordan Villavaso
Business / Data Analytics
***************@*****.*** • 504-***-****
Metairie, Louisiana
Analytical and performance-driven professional with a foundation in operations, logistics, and business systems management. Skilled in transforming data into actionable insights that enhance efficiency, profitability, and customer experience. Experienced in process optimization, KPI tracking, and cross-functional collaboration within high-performance environments. Currently completing a certification in Business Analytics through LSU, with hands-on skills in Tableau, SQL, and Excel for data visualization and trend analysis. Recognized for a metrics-driven approach, strategic problem-solving, and strong communication skills that bridge technical insights with business impact.
Core Competencies
Data Analysis & Visualization Business Intelligence (BI) Reporting SQL Querying & Data Extraction Process Improvement Tableau Dashboard Development KPI & Performance Metrics Tracking Process Optimization Forecasting & Trend Analysis Operations & Workflow Efficiency Cross-Functional Collaboration Data-Driven Decision Making Client & Stakeholder Reporting Professional Experience
Total Quality Logistics (TQL) – New Orleans, LA Apr 2025 – Oct 2025 Logistics Account Executive
Managed full-cycle freight brokerage operations, coordinating shipments across multiple modes to ensure on-time, cost-effective delivery. Negotiated competitive rates with carriers and shippers, consistently achieving or exceeding target profit margins. Built and maintained a network of 100+ carrier partners to provide reliable transportation capacity in a fast-paced market. Delivered 24/7 customer service, proactively resolving issues to maintain exceptional client satisfaction and operational efficiency. Conducted strategic account reviews to identify process improvements, drive customer retention, and expand service offerings. Executed high-volume cold calling and prospecting campaigns to acquire new business and grow client portfolio. Developed tailored logistics solutions to meet client-specific freight needs, enhancing profitability and customer loyalty. Leveraged TMS platforms to monitor shipments, track KPIs, and ensure compliance with company and industry standards.
● Increased carrier utilization and reduced delivery delays by implementing proactive tracking and issue resolution.
● Consistently exceeded weekly call and sales activity goals, contributing to rapid book-of-business growth. Uber & DoorDash Driver Independent Contractor – New Orleans, LA Feb 2023 – Mar 2025 The Producers Group, Inc. – Metairie, LA Jun 2020 – Jan 2023 Operations and Systems
Directed daily office operations, ensuring efficient workflows across recruiting, compliance, finance, and training departments. Oversaw onboarding processes for new field representatives, coordinating schedules, training materials, and system access. Managed licensing renewals, appointments, and regulatory compliance to maintain agent and company credentials. Processed broker commission payments, direct deposit requests, and resolved commission inquiries with accuracy and timeliness. Monitored cybersecurity compliance, reviewed security control reports, and addressed exposure risks in collaboration with IT leadership. Supported financial operations through bill pay management and monthly commission statement distribution. Coordinated office repairs, supply management, and vendor relations to sustain a productive work environment.
● Enhanced onboarding efficiency by implementing standardized training schedules and documentation systems.
● Improved compliance accuracy through proactive monitoring of cybersecurity and licensing requirements.
● Reduced commission dispute turnaround time by optimizing data tracking and reconciliation processes.
● Streamlined administrative procedures by updating CRM databases, tracking client information, and maintaining organized records.
Education
Bachelor of Interdisciplinary Studies, 2019 University of New Orleans, New Orleans, LA Applied Business Science with a focus in Business Analytics Science, 2024 – Louisiana State University, online
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