Pre-Sales Engineer - Telecom Solutions Expert

Tuan Q. Nguyen - page *

Tuan Q. Nguyen

Palm Bay, FL

*************@*****.*** 386-***-****

Summary

Pre-Sales System Engineer with extensive experience in telecommunications industry and in BSS Converged Charging solutions. Result focused and team spirited professional with emphasis on customer service excellence. Proficient language skills include French and Vietnamese. Experience

Communication, Community Engagement Coordinator

BOAT PEOPLE SOS Inc

2017 – 03/2025 (8 years)

• Coordinated social media activities and content creation, doubling fans/followers annually by implementing strategic engagement plans.

• Developed and produced multimedia content (videos) for external communications, resulting in a 300% increase in community engagement.

• Implemented Email Marketing solution, reducing the media publishing time by 50%.

• Supported local staff in organizing press conferences and town meetings, enhancing community engagement and visibility.

Product Sales Support Manager

AMDOCS Inc (formerly Comverse)

2005 - 2014 (9 years)

Managed team members, resources to excel in four functional areas; RFI/RFP handling, solution mapping, gap analysis, and commercial bid proposals. RFI/RFP Handling

· Provided detailed technical support ensuring compliance to customers’ RFI/RFP.

· Presented proposals scope using PowerPoint to various stakeholders including Product Management, Project Management and Architecture group identifying potential issues in the early stage.

· Secured resources creating bid team for successful proposal execution and delivery.

· Conducted presentations, workshop and technical exchanges on customers’ premises to address customers’ concerns/needs.

Solution Mapping and Gap Analysis

· Mapped business requirements into hardware software specifications.

· Performed gap analysis ensuring quality customizations for specific proposals. Commercial Proposals

· Prepared Bill of Materials (BOM) and HW dimensioning for billing systems.

· Proactively recommended resources to fit solution ensuring reduction in expenses.

· Coordinated with R&D and Delivery teams ensuring timely estimates and realistic delivery.

· Incorporated relevant cost information to build commercial proposal and to follow it through with management review resulting in 4 new customers in Asia Pacific in 2012. Tuan Q. Nguyen - page 2

Solutions Architect

IntelliNet Technologies Inc.

2004 - 2005 (1 year)

Reviewed customers’ specific needs and proposed technical solutions, participated in the RFP response process, supported marketing/sales organization in identifying new markets/customers. System Engineer/Product Architect

Hewlett Packard Inc.

1997 - 2002 (5 years)

Built and maintained good customers’ relationship to ensure that all developed software meet customers’ requirements while adhering to Standard (ANSI-41) and the company roadmap. Customer Relations / Communication:

· Contributed to winning a $250M contract for HLR migration project as principal technical contact for Motorola.

· Interfaced with customers for requirements gathering and proposed solutions.

· Conducted presentations and technical exchanges on customers’ premises Intra-company Support:

· Defined feature requirements specifications and system designs.

· Reviewed design and system test documents to ensure they were consistent with customers’ requirements and the company goals.

· Performed feasibility study, cost estimation and project management.

· Provided on-going technical support for development, and marketing and test organizations Technical Standard Participation:

· Represented the company to attend to the periodic meetings for Third Generation Partnership Project 2 (3GPP2).

· Provided inputs to influence the standard-to-be with technical proposals aligned with company roadmaps.

Education

Florida Institute of Technology

Master, Global Strategic Communication

Creighton University

Master, Information Technology Management

Concordia University

Bachelor of Engineering, Telecommunications

Language Skills

French • Vietnamese

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