IT Support Specialist with Network & Hardware Expertise

Segun Obasa

RELATED EXPERIENCE

AICHEMY SOFTWARE SOLUTION / HCLTECH

Desk Side Services – San Ramon, CA

February 2025 – Present

Troubleshoot and resolve hardware and software issues with computers, peripherals, and other devices.

Install and configure new software, set up new equipment, and perform system imaging.

Perform asset tagging and asset recording of devices.

Conduct cable management and rack-and-stack procedures for IT infrastructure.

Install and configure wireless access points (WAPs) to ensure optimal coverage.

Maintain up-to-date inventory reporting for deployed and incoming IT assets.

Provide on-site basic technical assistance to end users. BNSL LIMITED

ICT Support Specialist – Ibafo, Ogun, Nigeria

June 2019 – September 2024

Provided Tier 1 and Tier 2 support for hardware, software, and networking issues.

Set up and maintained workstations, printers, routers, and peripheral devices.

Managed and resolved IT service desk tickets; documented resolutions in tracking system.

Collaborated with senior IT staff on server, network, and firewall troubleshooting.

Performed routine data backups and applied software/OS updates.

Assisted in inventory management and asset tagging of IT equipment. NIGER-DELTA PETROLEUM RESOURCES LTD

Administrative Support – Victoria Island, Lagos

2016 – 2017

Managed digital and physical file databases and document archiving systems.

Supported office equipment tracking and maintained stock levels.

Assisted with staff logistics and served as admin back-up to key departments. COT SYN NIGERIA LTD

Factory Operations – Ilupeju, Lagos

2008 – 2015

Operated and monitored textile processing machinery.

Conducted regular machine checks and adjustments.

Ensured consistent product quality and adhered to industry standards. INDEPENDENT PROJECTS

Small Office Network Setup: Designed and implemented a static-IP network with basic firewall rules for a small business environment.

Wireless Optimization: Troubleshot and resolved signal strength issues with wireless access points, ensuring full area coverage.

EDUCATION AND QUALIFICATIONS

Lagos State Polytechnic, Lagos State

Diploma in Computer Science

2010 – 2013

Community High School, Ibafo, Ogun State

Secondary School Certificate

2002 – 2008

New Millennium Academy, Bariga, Lagos State

Primary School Certificate

1996 – 2002

ACTIVITIES AND INTERESTS

Soccer Swimming Music Sight-seeing

REFERENCES

Tom Ramos

ITS – John Muir Health, Walnut Creek, CA

Tel: 925-***-****

Abigail Joshi

Senior Executive Talent Acquisition – Alchemy Software Solution LLC Tel: 302-***-****

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