Segun Obasa
RELATED EXPERIENCE
AICHEMY SOFTWARE SOLUTION / HCLTECH
Desk Side Services – San Ramon, CA
February 2025 – Present
Troubleshoot and resolve hardware and software issues with computers, peripherals, and other devices.
Install and configure new software, set up new equipment, and perform system imaging.
Perform asset tagging and asset recording of devices.
Conduct cable management and rack-and-stack procedures for IT infrastructure.
Install and configure wireless access points (WAPs) to ensure optimal coverage.
Maintain up-to-date inventory reporting for deployed and incoming IT assets.
Provide on-site basic technical assistance to end users. BNSL LIMITED
ICT Support Specialist – Ibafo, Ogun, Nigeria
June 2019 – September 2024
Provided Tier 1 and Tier 2 support for hardware, software, and networking issues.
Set up and maintained workstations, printers, routers, and peripheral devices.
Managed and resolved IT service desk tickets; documented resolutions in tracking system.
Collaborated with senior IT staff on server, network, and firewall troubleshooting.
Performed routine data backups and applied software/OS updates.
Assisted in inventory management and asset tagging of IT equipment. NIGER-DELTA PETROLEUM RESOURCES LTD
Administrative Support – Victoria Island, Lagos
2016 – 2017
Managed digital and physical file databases and document archiving systems.
Supported office equipment tracking and maintained stock levels.
Assisted with staff logistics and served as admin back-up to key departments. COT SYN NIGERIA LTD
Factory Operations – Ilupeju, Lagos
2008 – 2015
Operated and monitored textile processing machinery.
Conducted regular machine checks and adjustments.
Ensured consistent product quality and adhered to industry standards. INDEPENDENT PROJECTS
Small Office Network Setup: Designed and implemented a static-IP network with basic firewall rules for a small business environment.
Wireless Optimization: Troubleshot and resolved signal strength issues with wireless access points, ensuring full area coverage.
EDUCATION AND QUALIFICATIONS
Lagos State Polytechnic, Lagos State
Diploma in Computer Science
2010 – 2013
Community High School, Ibafo, Ogun State
Secondary School Certificate
2002 – 2008
New Millennium Academy, Bariga, Lagos State
Primary School Certificate
1996 – 2002
ACTIVITIES AND INTERESTS
Soccer Swimming Music Sight-seeing
REFERENCES
Tom Ramos
ITS – John Muir Health, Walnut Creek, CA
Tel: 925-***-****
Abigail Joshi
Senior Executive Talent Acquisition – Alchemy Software Solution LLC Tel: 302-***-****