Customer Service Representative

Courtney Smith

Cowpens, SC *****

**************@*****.***

+1-864-***-****

Work Experience

Night Janitorial

Big E-Gaffney, SC

June 2023 to February 2024

Cleaning movie theaters, restrooms and making sure all items needed for customers were stocked each night after closing.

Call Center Agent

BPOAMERICAN-Duncan, SC

March 2016 to September 2022

Inbound and outbound calling for different clients. Provided customer satisfaction, solving problems and made sure the callers issues were resolved before disconnecting. Housekeeping

Baymont-Spartanburg, SC

October 2013 to January 2015

Provided customer satisfaction, making sure every room was cleaned and sanitized. Worked laundry room when needed, washing and folding laundry.

Call Center Customer Service Representative

Skills

• Supervising experience

• Hotel experience

• Microsoft Excel

• Customer service

• Facilities maintenance

• Cleaning

• English

• Computer literacy

• Time management

• Reach truck

• Contracts

• Phone etiquette

• Computer skills

• Phone communication

• Leadership

• Microsoft Word

• Custodial experience

• Basic math

• Hospitality

• Management

• Windows

• Microsoft Office

• Typing

• Packaging

• Warehouse experience

• Microsoft PowerPoint

• Communication skills

• Janitorial experience

• Computer operation

Certifications and Licenses

EPA Certification

Driver's License

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