Customer Service Representative
Resume:
Stacy Cowan
Advisor * Customer Service
Mesa, Arizona, United States
***********@*****.***
SUMMARY
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detailed-oriented
WORK EXPERIENCE
May 2024-Current
Customer Service
Sonic Restaurants, Inc
Mesa, Arizona, United States
Take orders, take orders to customers, stocking and cleaning November 2023-March 2024
Customer Service
Long John Silver's Restaurant Inc
Mesa, Arizona, United States
Took orders, assisted customers that needed help, handed out orders and misc cleaning June 2021-August 2023
Advisor 2 Customer Service
Concentrix Charter Spectrum
Tempe, Arizona, United States
*Answer Phones
*Upgrade devises and plans
*Took payments
*Updated credit cards
*Suspend lines of service
*Deactivate and reactive lines of service
February 2020-June 2021
MRA
Concentrix AARP
Tempe, Arizona, United States
Answer calls for AARP
Set up new accounts
Cancel memberships
Update accounts
Transfer when needed
December 2019-February 2020
Cashier
Goodwill
Mesa, Arizona, United States
*Ring up customers
*Cash out customers
*Put clothes and other items back on racks or shelves
*Pull clothes and other items that have been out to long July 2019-August 2019
Customer Service Representative
Transperfect
Phoenix, Arizona, United States
*Answer phones
*Answer questions about Equifax Data Breach
*Create claims
October 2018-June 2019
Outbound Sales Representative
Alorica/Direct TV
Mesa, Arizona, United States
Made outbound calls to upgrade customer's service
May 2018-July 2018
Customer Service Representative
Telereach
Mesa, Arizona, United States
*Answer phones
*Assist customers with missed deliveries
*Cancellations
*Payments
*Transfers
*Lowing their bill
October 2017-May 2018
Customer Service Representative
Revana/Intuit
Tempe, Arizona, United States
Answer phones
Answer general questions
Transfer customers to the correct department
Create new leads and opportunities
March 2015-October 2017
Account Set Up
Revana/Fed Ex
Tempe, Arizona, United States
*Set up ground, express and freight accounts
*Apply discounts at time of creation
*Update damaged package flag upon request of account executive
*Update ground recipient flag per the account executive
*Order supplies
EDUCATION
2004-2004
GED
Maricopa Community Colleges - Mesa Community College
Mesa, Arizona, United States
Maricopa Community Colleges - Mesa Community College
Mesa, AZ GED 04/2004
SKILLS
Answer Phones Customer Service Copy Machine NEW Accounts Sales Representative Outbound Calls Payments Credit Cards Customer Service Representative Cash Register Cashier Retail Sales Microsoft Office Microsoft Windows Operating System Call Centers Work From Home LANGUAGES
English - Advanced
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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