Experienced Customer Service & Sales Professional
Resume:
Desirea Wheatley
Chicago IL, 60653
***************@*****.***
SKILLS AND QUALIFICATIONS
• Customer Service Representative: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking and superior teamwork skills and striving for continuous improvement.
• COMPUTER SKILLS: Proficient with Microsoft Word, Excel, and Power Point. Very comfortable using these programs and have a lot of experience doing so. Interested in learning how to use any other programs as well.
•SALES REPRESENTATIVE: Customer Service, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sale Serves customers by selling products; meeting customer’s needs.
Work Experience
Allied Security - Chicago, IL
March 2017 - February 2018
- Monitor and protect properties against damage
- Must be at Alert
- Patrol the premises, and respond to emergencies
Forever 21 - Sales associate
February 2018 - September 2019
-Responsible for stocking all merchandise -Greeting customers and handling customers complaints
-Updating prices on merchandise
-Setting up for store visuals
-Being able to demonstrate good customer service skills
AT&T- Call Center Agent - Chicago, IL
November 2017 - March 2020
•As an Outbound Agent, provided calling services for telecommunications client.
•Offered products for mobile and landline subscriptions.
•Procured relevant client information for verification purposes.
•Assisted in having subscriptions provisioned.
•Uploads and updates all information in the CRM.
•As an Inbound Agent; provided support services for a cable company
•Provides solutions on cable connectivity problems
•Schedules technical repairs for subscribers
•Issues trouble tickets for subscribers
•E-mails trouble tickets to technical support
•Prepares required status reports
Education
Paul Roberson Highschool 2005-2009
-High school Graduate
-Honored Roll Student
Accomplishments
•Repeatedly named "Employee of the Month" at company in recognition of excellent job performance and customer service.
•Commended by manager for flexibility in changing work hours when asked and filling in during scheduled off days for absent employees.
•Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employer
REFERENCE
Naieka wheatley AT&T Call center employee
Shakya Bishop- Forever 21 customer service employee
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