Csr
Resume:
Alicia Padilla
Denver, CO *****
************@*****.***
Professional Summary
• Skilled customer service representative with 20 years of experience in veterinary hospitals and clinics, providing administrative support and assisting with medical procedures. Proficient in office management, accounts payable and receivable, and payroll. Possess a driver's license. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Internal Medicine Coordinator
Pets Vet. (VRCC)-Englewood, CO
May 2024 to October 2024
Handling outbound and inbound calls, triage calls, scheduling appointments, Handling insurance and payments.
CSR - Customer Service Representative
Arvada flats veterinary hospital-Denver, CO
June 2023 to April 2024
Answering phones, scheduling appointments, office duties, Updating information in client records, End of day reconciling, opening hospital in mornings and closing down the hospital at night. Delivery Driver
Pizza hut-Lakewood, CO
November 2022 to January 2024
Delivered pizza, clean store, assist customers with orders in person and on the phone, pre dough for next day orders, pre dessert for current shift, operate fryer, operate cut table. CSR - Customer Service Representative
WellHaven Pet Health-Denver, CO
March 2022 to November 2022
• Provided exceptional customer service to clients, ensuring their needs and concerns were addressed in a timely and professional manner
• Demonstrated excellent problem-solving skills by effectively resolving challenging situations with dissatisfied clients while maintaining professionalism and composure
• Participated in regular team meetings and provided valuable input on process improvements and customer service strategies
• Managed a high volume of incoming calls/emails/live chats while maintaining a professional demeanor and delivering accurate information
CSR - Customer Service Representative
Planned Pethood International-Denver, CO
October 2017 to September 2021
Preformed office duties, checking voice mail, schedule appointments, clean hospital, administer vaccines to cats, dogs and ferrets, assisted veterinarians and vet techs as needed, refilled and filled medications as needed, checked in surgical procedures, discharged surgical procedures, ran high volume vaccine clinic. CSR - Customer Service Representative
Vca Anderson Animal Hospital-Lakewood, CO
May 1998 to January 2016
Preformed supervisor duties, managed a high volume fast paced front desk while over looking and leading 3 to 4 other CSR's, checking in and discharged surgical procedures, answering phones, scheduling appointments, filled medications, vet assist as needed, accounts receivable, managed all payment plans individually approved, backed up hospital manager. Education
GED
Denver west - Denver, CO
September 1996 to June 2001
Skills
• Driving
• Delivery Driver Experience
• Cleaning Experience
• Payroll
• Microsoft Outlook
• Hospital Experience
• Phone etiquette
• Office Management
• Accounts Payable
• Account Reconciliation
• Accounts Receivable
• Food Preparation
Certifications and Licenses
Driver's License
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