Multilingual Educator and Customer Service Professional

Zakia Akbari

**************@*****.*** /925-***-**** /pleasant Hill, CA

Qualification Summary

Adaptable and motivated professional with a strong background in education, communication, and community service, seeking to apply transferable skills in a retail or customer-focused role. Experienced in working with diverse groups, managing responsibilities, and providing excellent service in fast-paced environments. A fast learner with strong problem solving abilities, committed to growing professionally and contributing meaningfully to the local community as a newly arrived, work- authorized refugee. Fluent in Dari, Pashto, with intermediate English and advanced computer and organizational skills.

Key skills & competencies

• Leadership and management

• Teaching and academic advising

• Effective communication and mentoring

• Team collaboration and multitasking

• Strong interpersonal and problem-solving skills

• Typing skills in Dari, English,and Pashto

• Adaptability to challenging conditions

• Data analysis and visualization

• Proficient in Microsoft word, Excel, power point, internet

Language skills

• Dari (Native): Excellent in reading, writing, speaking, and understanding

• Pashto: Excellent in reading, writing, speaking, and understanding

• English : Excellent in reading and writing, intermediate in speaking and understanding

Work experience

Cashier

Kabul Icy Treats Restaurant, Concord, CA, Sept - Present 2025

Academic Professor of Psychology and Adult Clinician

Asas Medical University, Sept 2022-Dec 2022

• Taught psychology and computer skills to adults

• Developed curriculum

Adrak university, 2018-2022

• Advocate for women- presented and promoted strategies to support women financial independence, USAID Political participation coalition, 2018-2021

• Intern with Chemonics international – assisting women in finding Jobs, USAID women in Government program, May 2017 -July 2018

• Professor, taught adult psychology classes, Danishwaran Afghan Educational Institute, Mar 2017- Aug 2017

• Professor, taught adult psychology classes, Mohmand Institute of Health Sciences, 2016- 2017

Education

• Bachelor degree, faculty of psychology, Kabul university,2011-2014

Trainings & Certifications

• CIT program, Afghan Women Welfare Department (AWWD),2019

• Data Analysis & visualization, Apex Analytics Consulting, Dec 2018 – Jan 2019

• PDCTP Business Communication Course, American University, Apr- Aug 2018

• National Center for policy research training, kabul university, May 2018

• WLD Jawana Course, Aptech Afghanistan Institute, Dec 2017- Mar 2018

• CCNA workshop, Rana University, Jan 2018

• Accounting & Management Workshop, USAID, 2017

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