IT Support Specialist with Asset Management Expertise
Resume:
LINDA M. RUEBLINGER
Deptford, NJ 08096
*****@*******.***
SKILLS:
Excellent organizational, problem-solving, and interpersonal skills
Enjoys challenging assignments
Flexible work style: team or individual contributor
EMPLOYMENT HISTORY:
ASRC Federal
Moorestown, NJ
IT – Sr. Tech Support August 2020 – August 2025
Manage Asset Terminations and Returns of equipment
oSort/track all incoming assets (returns) and update Service Now (SNOW) accordingly
oReview all terminations and update spreadsheets accordingly
Request return of terminated employee’s assets
oSend monthly reports to LM with all AFMS terms for classified accounts.
oMonthly Termination – Disable accounts, remove phone numbers and remove groups
Adobe Pro Licensing/Tracking
oAssign license and send install instructions.
Disposal Process
oTrack and physically dispose of retired assets
Ensure SNOW is updated with all recent deployments from the Asset Deployment Spreadsheet
Call Center Support
Password Coordinator for Classified System
AFMS
Moorestown, NJ 2016 – August 2020
Metrics & Methodology
Assist in process related efforts for maintaining CMMI Level 5 rating.
Generate monthly metrics in support of management reviews.
Collect and run data reports for metrics analysis.
Tools: Microsoft Office, Appraisal Wizard, Microsoft SharePoint
ASRC Federal Mission Solutions Engineering, LLC (formerly Computer Sciences Corporation)
Moorestown, NJ
Editor, Associate February 2004 – 2016
Provide high-level, specialized publication support on the AEGIS Program.
Perform all activities related to the input, production, and delivery of contract deliverables, proposals, and other documents prepared in support of U.S. Navy and Foreign Military baselines.
Work on classified and unclassified systems.
Provide documentation (Interface Design Specifications [IDS]) support to Lockheed Martin using Framemaker and Acrobat Exchange.
Implement Interface Change Requests and generate IDS for Released and Final Deliverables.
Mentor individuals in the Data Management group within MSE on various word processing applications.
Train co-workers in access to documents and navigation of classified system.
Computer Sciences Corporation
Moorestown, NJ
Administrative Assistant September 2003 – February 2004
Provide administrative support to the Contracts Senior Manager, using MS Word, Excel,
HP Precision ScanPro.
Computer Sciences Corporation
Moorestown, NJ
Publications Specialist III July 2000 – September 2003
Promoted from previous position. Provide editing, word processing, and production support to multiple internal departments and other CSC contracts on documentation projects, including software user and training manuals, proposals, presentations.
Track all work and distribute assignments to other operators. Software skills include SGML, HTML, Dreamweaver, and FrontPage.
APPLICATIONS AND SYSTEMS:
Interleaf, Microsoft Word, PowerPoint, Excel, WordPerfect, Office Writer, Canvass, Write Now, Microsoft FrontPage, Macromedia Dreamweaver, PageMaker, Framemaker, full suite of Adobe Acrobat, IBM PC, Sun Systems, MacIntosh
AWARDS AND HONORS:
Employee of the Quarter, GE Astro-Space, 1991
Award of Excellence, CSC, 2008
Impact Award, MSE, 2012
Award of Excellence, MSE 2017
Award of Excellence, MSE 2020
EDUCATION:
St. Hubert’s High School, Philadelphia, PA.
CLEARANCE:
Secret. Active.
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