Operations & Administrative Leader with 15+ Years Experience

DAMIEN WILLIAMS

Monroe, NC ***** • 980-***-**** • *****************@*****.***

SUMMARY

Administrative and Operations Professional with 15+ years of experience improving productivity, workflow efficiency,

and service quality across logistics, manufacturing, aviation, facilities, and corporate environments. Recognized for

exceptional reliability, problem-solving, cross-functional coordination, and leadership. CORE SKILLS

Order Fulfillment, Inventory Management, Customer Service, Administrative Support, Logistics, Quality Control,

Team Leadership, Salesforce, SAP, Microsoft Office, Google Suite, Workflow Optimization. PROFESSIONAL EXPERIENCE

Order Fulfillment Specialist – Caesarstone, Charlotte NC (Jan 2021 – Dec 2023)

• Managed full order lifecycle, ensured timely/accurate processing, coordinated with sales, credit, and warehouse teams.

• Recipient of the Customer Focus Award (2022) and Customer Experience Award (2023). Order Processor – Amazon, Charlotte NC (Jan 2021 – Dec 2021)

• Processed high-volume stock, resolved inventory discrepancies, and trained new hires. Inventory Manager – Sidetick Industries, Sandy Springs GA (Jan 2020 – Dec 2020)

• Oversaw warehouse operations, shipments, workflow optimization, and staff training. Environmental Technician – Zerorez, Norcross GA (Jan 2019 – Dec 2020)

• Managed dispatching, routing, customer service, invoicing, and new hire training. Quality Control Inspector – Atlanta Aviation Intl., Hapeville GA (Jan 2016 – Dec 2018)

• Conducted inspections, process plans, documentation updates, and regulatory compliance. Client Liaison – C&D; Zodiac Aerospace, Hapeville GA (Jan 2015 – Dec 2016)

• Managed material orders, production tracking, installation work, and delivery coordination. Warehouse Associate – HB Fuller, Tucker GA (Jan 2011 – Dec 2015)

• Operated forklifts, tracked inventory, trained staff, and maintained warehouse safety. Facilities Coordinator – Getty Images, New York NY (Jan 2005 – Dec 2010)

• Handled equipment, onboarding, security badges, vendor coordination, and archive management. EDUCATION

Virginia State University (May 1999)

CERTIFICATIONS

Microsoft Excel, Inside Sales, Customer Service, Forklift Safety, Leadership Skills, Written Communication

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