Versatile Customer Service & Security Professional

Tierra Heyward

Houston, TX

*******.******@*****.***

Professional Summary

Motivated and reliable professional with call center and correctional experience. Skilled in customer service, sales, communication, and conflict resolution. Proven ability to handle high call volumes, resolve issues effectively, and maintain professionalism in fast-paced environments. Work Experience

Call Center Representative iQor Call Center — 2022 – 2023 Handled inbound and outbound customer calls with professionalism and efficiency. Assisted customers with billing, technical issues, and product inquiries. Met and exceeded daily sales and service goals.

Maintained accurate customer records and documentation in CRM systems. Correctional Officer Texas Department of Criminal Justice — 2023 – Present Maintained safety and order within correctional facilities, ensuring compliance with institutional policies. Monitored inmate behavior and conducted routine inspections for security purposes. Prepared detailed incident and activity reports.

Demonstrated strong communication and conflict resolution skills in high-stress situations. Skills

Customer Service & Sales • Conflict Resolution • Call Documentation • Data Entry & CRM Systems • Verbal and Written Communication • Team Collaboration • Problem Solving References

Fredreka Hartwell – 832-***-****

Cedric Jones – 281-***-****

Tarsha Heyward – 832-***-****

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