Digital Customer Service Specialist Resume

LEXIS MIREKU OFORI-KWAKYE

***********@*****.*** +233 (0-55-168-**** LinkedIn

PERSONAL STATEMENT

Motivated and adaptable professional with experience in customer service, administration, and information management. My roles as a virtual Assistant, archivist, and sales assistant have developed strong communication, problem-solving, and organizational skills that are well-suited for a Digital Customer Service Agent. I enjoy helping customers, work well under pressure, and aim to deliver quality service while growing with a tech-focused team. KEY SKILLS

● Customer Service Relationship management skills.

● Effective oral and written communication skills.

● Customer inquiry resolution

● Data entry and record management

● Spreadsheet management and scheduling support

● Google Workplace and MS Office suite proficiency.

● Problem-solving and conflict resolution.

● Confidentiality and Professionalism.

● Time Management.

WORK EXPERIENCE

Digital Customer Service Trainee,

Generation Ghana July – September 2025

Completed an intensive training program focused on developing the essential skills required for a professional customer service agent. The program emphasized both practical and theoretical knowledge, ensuring a well-rounded preparation for customer service roles.

● Developed robust proficiency in digital customer service principles through comprehensive training.

● Program, adept in handling diverse customer needs in multinational environments to ensure high satisfaction levels.

● Proficient in utilizing CRM tools such as LiveChat and audio calls simultaneously to manage efficiently.

● Customer interactions, resolve issues promptly, and maintain detailed records for enhanced service delivery.

● Collaborated proactively with team members to brainstorm solutions and promptly resolve complex customer issues.

● Engaged in role plays and simulations to refine handling of various customer service scenarios, significantly enhancing service delivery skills.

Archivist (National Service),

Tema Oil Refinery – Tema, Ghana November 2023 – September 2025

● Catalogued, organized, and maintained physical records related to refinery operations, maintenance, and personnel.

● Safeguarded sensitive information and ensured controlled access to classified documents.

● Provided timely access to documents for internal teams, including engineers, auditors, and safety officers.

● Helped identify outdated or non-essential documents for secure disposal or archiving. Sales Assistant,

Wilhana Ventures August 2021- October 2023

● Delivered friendly and attentive customer service, efficiently handling cash and digital transactions.

● Attended to diverse client demands, ensuring satisfaction at fair pricing.

● Bag purchases and help customers carry goods when necessary.

● Collaborated with store management to foster a productive work environment. Sales Assistant,

Iko-Mens Communication & Business Centre December 2020 - April 2021

● Resolved customer complaints professionally and efficiently.

● Liaise with the design and production team to ensure customer requirements are met.

● Handle cash transactions securely and balance accounts at the end of the day.

● Promoted and upsold communication services, including printing, faxing, and photocopying. Founder, Just Buy (Beard Care Brand) February 2022 - Present

● Create and manage branding elements including logo, packaging, and marketing materials.

● Develop the brand vision, mission, and product line concept.

● Founded and developed Just Buy, a beard care brand focused on beard growth oils and grooming products.

● Established a distribution channel by partnering with local barbershops to stock and sell beard products. EDUCATION AND CERTIFICATIONS

Digital Customer Service Training Programme

Generation Ghana, Accra

July - September 2025

Certificate in Virtual Assistance Skills in the Digital Age ALX Ghana, Accra

February – April 2025

Certificate in The Fundamentals of Digital Marketing Google Digital Garage

June 2023

Bachelor of Arts in Information Studies and Political Science University of Ghana, Main Campus

August 2019 – September 2023

INTERESTS

● Professional Development

● Designing graphics on Canva

● Event Planning

REFERENCES

Available on request.

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