UKG/Kronos Implementation & Support Specialist
Resume:
Donshell T. Harris
UKG Consultant
**************@*******.***
Summary
· Over 8 years of experience in analyzing and resolving complex problems using, analytical and decision-making skills
· Over 8 years of experience in Kronos applications
· 8 years’ experience in implementation/ upgrading, configuring, troubleshooting & supporting Kronos
· Modules: translated user needs into Workforce solutions through project management leadership, testing methodologies, and change management. Involved in interfacing Kronos with third-party systems.
· Developed, evaluated, and maintained a backup and recovery process to ensure proper system continuation in the case of an unforeseen event
· Involved in the production support activities for HRMS and Payroll modules
· Maximize workforce performance with Work force Advanced Scheduler & Work Force Dimensions
· 8+ years of extensive experience on various Kronos modules like Workforce Timekeeper, Accruals,
· Advanced Scheduler, Time and Attendance, and Kronos Workforce Central upgrade. Experience in Kronos WFC 6.0 to 8.1 workforce management which is responsible for solution delivering an unparalleled user experience
· Experience in Kronos support, analysis, change, management, and implementation across the core WFC, calculated accruals, absence management, device manager, and data collection manager, in various WFC environments
· Familiarity with several other Timekeeping systems including Kronos Timekeeping systems including Kronos Time and Attendance as well as Kronos Workforce Timekeeper, UKG and UKG time and attendance versions 6.0 to 8.1 implementation and support
· Implemented UKG v8.1 to over 3000 employees by assisting in the testing implementation, upgrading and support of new time.
· Extensive experience in Advanced Scheduler.
· Support and configures Kronos Workforce Central and Workforce Dimensions/ PRO Advanced Scheduler.
· Configures new functionality within Kronos to support changing business needs such as Open Shifts.
· Heavy involvement in configuration of Advanced Scheduling and system documentation. .
2 / 6
· Tested, troubleshoot, and analyzed current upgrades, adding and configuring new functionality as it becomes available.
Experience:
Children Mercy Hospital
2401 Gilliam Rd
Kansas City, MO
64108
Information System Business Analyst
03/25-12/25
Requirements Management: Expertise in requirements elicitation, analysis, documentation, and optimization.
Testing: Experience in (UAT),(Test) functional testing, and Configuration in UKG Dimensions.
Project Lifecycle: Understanding the meaning of Optimization and brining it to life in a full circle Implementation.
Communication: Strong interpersonal, communication, and presentation skills for effective stakeholder management. Provide status updates to managers and other project team members appropriately.
· Guide and dive the client towards the best solution for their business needs.
· In corporate new processes, tools and approaches when recommending product solutions.
· Understand client business issues and concerns and recommend and implement proper solutions.
· Exchange routine information with members of client project team, including priorities, timelines, and other issues as they arise.
· Perform other related duties as needed.
· Provide various levels of Implementation services through configuration, analysis, validations, move to production, Go Live support, Transition, Project planning, and professional consultative services to clients to ensure an extraordinarily successful Implementation.
· Understand client business issues and concerns recommend and implement proper solutions.
Helped with Service Now tickets about the migration and helped the end client come to a solution so the ticket could be closed in a proper manner.
Created Procedure Sets for the Call List.
Created Percent Allocation Rules and who they should be assigned to.
Franciscan Alliance
8111 S Emerson Ave
Indianapolis, IN 46237
UKG PRO Advanced Scheduling Specialist
09/2024-02/2025
· Serve as a subject matter expert for Kronos Workforce central and Workforce Dimension/ PRO Scheduling for all end users.
· Provide status updates to managers and other project team members appropriately.
· Guide and dive the client towards the best solution for their business needs.
· In corporate new processes, tools and approaches when recommending product solutions.
· Understand client business issues and concerns and recommend and implement appropriate solutions.
· Exchange routine information with members of client project team, including priorities, timelines, and other issues as they arise.
· Perform other related duties as required.
· Provide various levels of Implementation services through configuration, analysis, validations, move to production, Go Live support, Transition, Project planning, and professional consultative services to clients to ensure a successful Implementation.
· Understand client business issues and concerns recommend and implement proper solutions.
Experienced in testing, troubleshooting, and analyzing current updates along with configuring new functionalities as they become available. Experienced also in UAT functional testing.
Mayo Clinic
Scottsdale, AZ 85259
UKG Dimension Timekeeping Specialist. 05/2023-01/2024
• Helped in making sure a company pays employees accurately and on time.
• Collect and organize time sheets and enter information related to employees and pay periods in the computer.
• Responds to employee's questions and requests for information in a prompt and knowledgeable fashion.
• Reconcile Employee punches to ensure daily accountability.
3 / 6
• Experience including Implementation of Kronos, workforce central, Kronos, workforce management, timekeeper, scheduler, accruals, pay codes, and payroll.
• Experience connect /workforce integration, manager, workforce scheduling, and workforce device manager.
• Strong knowledge of work rules, workforce integration, manager, and workforce scheduler.
• Responsible for supporting tickets from migration workforce central to dimensions, helping managers and employees better understand the system as they are working through the issues. Doing any configuration that needs to be done or any configuration issues that need to be fixed from the migration building, any new accruals, or schedules.
• Kronos V8.1 Dimensions, Timekeeper, Accruals, Pay Codes, Pay Rules, and Scheduling.
ADP
Roseland, NJ and Sumrall, MS
Senior UKG Implementation Consultant
11/2022-05/2023
• Providing subject matter expertise and guidance
recommendations to clients regarding the application
problems and solutions for Kronos WFM and Dimension Module,
ADP E-Time, Migration, and Advanced Scheduler.
• Gathering, analyzing, and identifying client requirements/
customizations needed and documentation of all
findings, recommendations, and impact evaluations for clients.
• Designing, developing, and analyzing implementation plans
based on discovery and client decisions.
• Configuring the application and interfaces alongside the client
and per their specifications.
• Aiding clients in executing User Acceptance Testing and
providing application training and change
management assistant.
• Documenting all client calls and meetings/ calls in writing, issuing
client and internal terms recap.
• Performs risk migration planning.
• Analyzes business requirements and current technological
limitations.
• Implements new technological tools into current business
infrastructure.
• Provides clarity on technical specifications.
• Hands-on experience Kronos employee demographics and
supporting clients within the Kronos
Workforce Systems.
• Extensive experience with various Kronos modules such as:
Workforce Timekeeper, ADP Workforce Now, Advanced
Scheduler, Attendance, and Kronos Workforce Central
Upgrade.
4 / 6
• Edit Kronos Pay Rules, Work Rules, Schedules, and Accruals as
needed.
• Performed upgrade from WFC to WFD.
• Kronos V8.1 Dimensions Workforce Timekeeper, Accruals,
Leave.
Advent Health Systems
Orlando, FL and Sumrall, MS
Kronos IT Strategic Integration Consultant
02/2022-09/2022
· Provided training to clients on UKG Dimensions Advanced Scheduler. Performed technical support via phone, remote communication software, and travel.
· Worked as SME for the Advanced Scheduler policies and configuration best practices within ADP.
· Effectively communicated with operations leadership, and Kronos end users to resolve Kronos timekeeping and scheduling problems.
· Gathering business requirements to get a better understanding of the client’s business processes.
· Worked on the Work Force Dimensions (WFD) and Work Force Central (WFC) product V 8.1. Work
· Force provides labor management solutions in four key areas Time and attendance, Scheduling, Human Resource management, and Payroll.
· Act as SME for time and attendance policies and configuration best practices within the Kronos Workforce Central suite, advise on technical issues, and contribute to the team’s successful implantation.
· Working on all functional and technical support of Kronos WFC and UKG Dimensions.
Experience in Testing, troubleshooting, and analyzing current updates along with configuring new functionalities as they come available very experienced in UAT functional testing as well.
Orlando Health
Sumrall, MS
Kronos Consultant
12/2021- 4/2022
· Help to make modifications to the customized timecards reconciliation system, incorporating simplified rules to help speed up the employee’s payroll corrections for Kronos Downtime Payroll
· Help uploading manual timecards into custom spreadsheets to ensure team members are accurately paid and follow legal guidelines
· Help to create simplistic rules to help make sure team members are paid accurately
· Updated Excel template to be used to calculate hours and shift differentials
· People soft support and Workforce Central V7.0 includes correction mode, Retros, Corrections, running and monitoring monthly queries, and data integrity reports
5 / 6
Forrest General Hospital
Hattiesburg, MS
Kronos Consultant
09/2015 – 11/2021
· Planned and coordinated all aspects of Kronos projects from initiation to delivery, working closely with our team of dedicated business systems analyst's developers, and vendors.
Well, rounded in UAT functional testing in advanced scheduling and other modules.
· Coordinated work performed by defining project requirements, working with the System Analyst to understand business, and identifying project priorities against other work streams.
· Developed detailed project plans and managed all progress tracking, monitoring change control process, testing, documentation, coordination, and on-time delivery within budget constraints.
· Worked closely with Kronos and WFM IT support teams to resolve any support escalations.
· Initiated, planned, and implemented small to large projects utilizing WFM’s methodologies,
· Practices and requirements in a single technical domain
· Defined and followed communication plan with team members.
· Planned projects in detail and worked with resources to understand the level of effort and time
· Needed to complete work effectively.
· Accurately documented and communicated project status to management regularly.
· Established project documentation (Smart-sheets and SharePoint) and ensures project
· Management deliverables are completed.
· Documented and followed up on important actions and decisions from meetings.
· Prepared and assigned project resources with necessary project-related information, ensuring
· Proper understanding of project requirements, roles & responsibilities, work processes, and success criteria.
· In the Leave of Absence module, I’m competent in maintaining employee time and attendance information, running standard time reports, and using reports to verify data and correct timecard errors.
• Assist with organizational compliance with applicable federal and
state regulations (COBRA, FMLA,
• HIPPA) ensure confidentiality of all medical information,
preventing the release of information to
unauthorized parties.
• Experience as a Workforce Central analyst including Workforce
Timekeeper, and Workforce Scheduler V6.0 thru V8.0.
Skills
· Epic Analyst
6 / 6
· Kronos Specialist
· PeopleSoft (Experienced)
· Oracle (Experienced)
· Microsoft Office
· Service Now (Experienced)
Committees
Forrest General Foundation Committee
References
Available upon request.
Contact this candidate