Payroll & HR Administrative Specialist
Resume:
Joanlyn Baclig
Victorville, CA *****
*******.******@***.***
Authorized to work in the US for any employer
Work Experience
Human Resources/Payroll Manager
APPLE VALLEY CARE CENTER-Apple Valley, CA
July 2024 to August 2025
• Accurate Paychecks: Ensures all employees are paid accurately and on time.
• Data Entry: Enters employee information, time and attendance data, and other relevant information into the payroll system.
• Payroll Cycles: Processes payroll accurately for bi-weekly, monthly, or other payroll cycles.
• Deductions: Processes various deductions such as taxes, benefits, and other withholdings.
• Adjustments: Processes payroll adjustments, corrections, and retro pay.
• Reporting: Creates payroll reports for management and regulatory agencies.
• Compliance: Ensures compliance with federal, state, and local payroll laws and regulations.
• Record Keeping: Maintains accurate and confidential employee payroll records.
• Audits: Participates in payroll audits and provides necessary documentation.
• Benefit Administration: May assist with administering employee benefits, including enrolling employees in plans and processing related forms.
• Employee Questions: Answers employee questions regarding payroll, deductions, and other related matters.
• Training: Provides training to employees on payroll procedures.
• Problem Solving: Identifies and resolves payroll discrepancies and errors.
• Liaison: May act as a liaison between the organization and external payroll service providers or vendors.
• Benefits Administration: May assist with benefits enrollment, communication, and administration.
• Employee Relations: May handle employee inquiries related to compensation or benefits.
• Recruitment: May assist with recruitment and onboarding processes.
• Data Management: May maintain employee information and records in HR systems. Unit Secretary
Victor Valley Global Medical Center-Victorville, CA January 2022 to April 2024
• Scheduling patients for their Pre-Admission Test.
• Getting Vitals Signs of patients.
• Doing EKG on patients that has orders from the Doctors.
• Getting Medical Records of patients from their Primary Care Providers.
• Getting Laboratory Records of patients from Quest Diagnostics, LabCorp, and Foundation Laboratory.
• Getting Radiology Records from different Radiology centers.
• Preparing all files of patients that will be having surgery or procedures the next day.
• Helping Nurses submitting Lab orders, Xray Order or EKG orders to patients.
• Disinfecting the bed of patient after discharge for the next patient to come.
• Answering phone calls and transferring to designated department.
• Checking the list of patients who Pre-op for the day on the schedule to make sure they all came and don't miss their appointment.
Clinic Manager
Lakshman D. Makandura M.D.-Industry, CA
October 2020 to December 2021
• Manage 2 Medical Office location and 1 Aesthetic Office that has 18 employees in total.
• Responsible in addressing and resolve patient concerns, maintaining company loyalty and increasing patient satisfaction ratings towards customer service.
• Manage payroll hours of all employees to be submitted to the Accounting every 2 weeks.
• Assist Business Owner with their daily schedules for meetings of their medical associations whether in the hospital or office set-up.
• Conducted Monthly staff meeting to communicate issues and monthly goals, answering employees’ questions or concerns for the company.
• Create and manage all employees’ schedules, accommodating individual requests and requirements.
• Design and implement new ideas for customer service and employee satisfaction.
• Ensure employees complied with company policies and procedures.
• Instituted program to reward time clock accuracy, reducing missed punches by 70% companywide.
• Organizing work schedule and accommodate all employees when they request off.
• Instruct employees’ in appropriately handling different types of situations with patients and/or with colleagues.
• Maintaining position as liaison between employees and management.
• Manage the inventory of all the vaccines and injectable medications and making sure that all the medical assistant who gave those vaccines record them in the logbook as per the requirement for all health plan audit.
• Meet and exceed all goals as directed by management. · Monitor the daily activities of all 12 staff members.
• Collaborate with Laboratories on behalf of patients when they got billed for a service/procedure provided in and out of the office. · Maintaining the accounts payable of all the offices and making sure that it was paid on time.
• Maintaining all the capitations and bonuses that the Provider receives from all health plan that he is contracted with and follow-up if there is a questions and concerns about the payments not received.
• Maintaining all the daily collection for copays of both locations and making sure that all services and procedures was properly charged.
• Handle all the technical problem with computers or software of the offices with the IT Dept. and making sure that all the computers is working properly and delivering a continuous service to all the staff.
• Participate in staff meetings and continued education trainings.
• Initiate the upcoming Urgent Care Center in the city of West Covina by applying for the License and Permits that needed to put up an Urgent Care.
Assistant Manager
Baldwin Park Medical Clinic-Baldwin Park, CA
March 2017 to September 2019
• Address and resolve patient concerns, maintaining company loyalty and increasing patient satisfaction ratings towards customer service.
• Addressed patient service concerns, resolving issues and ensuring exceptional experiences.
• Administer payroll hours alongside with the manager.
• Answer phone calls, sit patients, and help patient during busy shifts.
• Assist manager in hiring, supervising, and operating procedures.
• Attend training seminars to improve efficiency and accuracy of the clinic.
• Conducted weekly meetings to communicate issues and weekly goals, answering and resolving employee questions or concerns.
• Create and manage employee schedules, accommodating individual requests and requirements.
• Design and implement new ideas for customer service and employee satisfaction.
• Ensured employees complied with company policies and procedures.
• Instituted program to reward time clock accuracy, reducing missed punches by 70% company wide.
• Organize work schedules and requests for time off Instruct employees in appropriately handling different types of situations with patients and/or with colleagues.
• Maintain position as liaison between employees and management.
• Manage inventory Meet and exceed all goals as directed by management.
• Monitor the daily activities of 6 staff members.
• Add 260 Facebook likes to company page.
• Analyze social media performance weekly.
• Answer patient questions to ensure complete understanding of all procedures.
• Assist 4 physicians with paperwork as needed.
• Assisted front office staff in scheduling appointments, verifying insurance information, processing prescription requests, and checking in/out 30-40 patients daily.
• Assist 4 physicians with paperwork as needed.
• Collaborate with insurance providers on behalf of patients.
• Conduct social media analysis and identify areas for improvement.
• Create social media plan to elevate advertising plan.
• Develop and send out monthly newsletter upon arrival, applying time management skills to adhere to daily schedule.
• Handle multi-line phone system.
• Maintain over 8,000 patient records.
• Schedule and reschedule patients to keep calendar appropriately full.
• Verify patient medical history and insurance coverage, obtain and record patient vital signs, and address patient concerns to relay to physician.
• Welcomed patients, documented symptoms, and communicated data with physicians. Medical Assistant
Baldwin Park Medical Clinic-Baldwin Park, CA
August 2016 to March 2017
• Administer injections and perform routine tests.
• Administer oral and injectable medication and immunizations by applying proper techniques, ensuring a comfortable patient environment.
• Answer patient questions to ensure complete understanding of all procedures.
• Assist 3 Assisted front office staff in scheduling appointments, verifying insurance information, processing prescription requests, and checking in/out 40.
• Collaborate with insurance providers on behalf of patients.
• Communicate treatment plans to patients.
• Conduct patient intake by asking about histories and taking vitals Ensure cleanliness of front office and patient exam rooms.
• Escort pediatric patients from Newborn to 18 Years of age.
• Gather equipment for and assist physician in performing strep tests, flu swabs, and blood draws Independently cleaned and prepared exam rooms for patient arrival.
• Launched initiative to regularly distribute health-related educational pamphlets to patients, helping them achieve and maintain ideal health.
• Operate medical equipment, including x-ray and EKG machines.
• Oversee supply inventory patient records daily) to exam rooms upon arrival, applying time management skills to adhere to daily schedule.
• Perform laboratory tests and basic medical exams.
• Prepare patients for routine exams and medical procedures Prepare rooms for patient exams.
• Proficient in obtaining patient medical history and vital signs (i.e., temperature, blood pressure, and pulse), promptly recording data in EHR and communicating patient concerns with physician.
• Properly collected and prepared laboratory samples, and accurately communicated laboratory results to patients.
• Schedule and reschedule patients to keep calendar appropriately full.
• Successfully administer injectable vaccinations under physician approval, administered intradermal injections, including tuberculin skin and allergy testing
• Under physician approval, verify patient pharmacy and medication information to order prescription refills.
• Verify patient medical history and insurance coverage, obtain and record patient vital signs, and address patient concerns to relay to physician.
Clinical Supervisor/Medical Assistant
Dr. Mary L. Chen Clinic-Walnut, CA
December 2008 to August 2016
• Administer injections and perform routine tests
• Answer patient questions to ensure complete understanding of all procedures
• Assist 1 physicians with paperwork as needed
• Assisted front office staff in scheduling appointments, verifying insurance information, processing prescription requests, and checking in/out 15-20 patients daily
• Collaborate with insurance providers on behalf of patients
• Conduct patient intake by asking about histories and taking vitals
• Ensure cleanliness of front office and patient exam rooms
• Escort patients (3-8 daily) to exam rooms upon arrival, applying time management skills to adhere to daily schedule
• Generate $300 in additional revenue at minimal cost
• Address and resolve patient concerns, maintaining company loyalty and increasing patient satisfaction ratings towards customer service.
• Addressed patient service concerns, resolving issues and ensuring exceptional experiences
• Answer phone calls, sit patients, and help patient during busy shifts
• Attend training seminars to improve efficiency and accuracy of the clinic.
• Design and implement new ideas for customer service and employee satisfaction.
• Ensured employees complied with company policies and procedures.
• Organize work schedules and requests for time off.
• Meet and exceed all goals as directed by management.
• Monitor the daily activities of 3 staff members Handle multi-line phone system.
• Maintain over 5,000 patient records.
• Operate medical equipment, including x-ray and EKG machines.
• Oversee supply inventory.
• Prepare rooms for patients Provide medical and administrative support to team of doctors and nurses.
• Record and update patient information in hostile database
• Schedule and reschedule patients to keep calendar appropriately full. Education
Mass Communications (Bachelor of Arts)
University of Saint Thomas-Manila
June 1994 to March 2000
Skills
• Laboratory Experience
• Healthcare Management
• EHR systems
• Media Planning
• Microsoft Powerpoint
• Medical Records
• Vital Signs
• CPT Coding
• English
• Medical Imaging
• Experience Administering Injections
• Search Engine Optimization (SEO)
• Documentation review
• Medical Office Experience
• Microsoft Excel
• Microsoft Word
• ICD-9
• Medical receptionist
• Digital Marketing
• Med spa experience
• Medical Scheduling
• Sales
• ICD-10
• Analytics
• Medical Billing
• POS
• HIPAA
• Computer skills
• Insurance Verification
• Cash handling
• Microsoft Office
• Patient Care
• Bilingual
• EMR Systems
• Outpatient
• Driving
• Typing
• Medical Coding
• Time management
• Epic
• Private practice
• Email Marketing
• Social Media Management
• Events Management
• Social Listening
• Hospital Experience
• Customer service
• Office Management
• Medical Office Management
Languages
• Tagalog - Fluent
• English - Fluent
Certifications and Licenses
Certified Medical Assistant
December 2008 to Present
CNA
September 2023 to January 2026
License # CNA 01267593
BLS Certification
December 2023 to December 2025
eCard Code # 225*********
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