Usher and Guest Services Professional Resume Title

DETROIT, MI ***** 313-***-**** **************@*****.***

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D-ANNA SCAIFE

PROFESSIONAL SUMMARY

Enthusiastic Usher successful at managing security, maintenance and cleaning operations. Restores venues to neat and professional appearance in quick order. Industrious and energetic with skill in quickly completing diverse tasks, Experienced Ticket Attendant skilled in maintaining patron order even during high-volume events. Excellent eye for ticket and ID authenticity. Proficient in cash handling and customer service. Friendly and organized Ticket Taker with excellent customer service skills. Competent in cash register operations and accurate record keeping. Skilled in verifying the authenticity of credentials and tickets.

SKILLS

Seating assistance

Ticket verification

Loss prevention training

Health codes compliance

Guest service

Guest Relations

Safety awareness

WORK HISTORY

USHER 04/2023 to Current

Ilitch Entertainment, Detroit, MI

Greeted customers with smile and provided friendly, knowledgeable service.

Directed ticket holders to seats and facility locations.

Assisted patrons with seating by giving directions and lighting paths.

Maintained updated knowledge of event information to provide guests with accurate details.

Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.

SALES ASSOCIATE 03/2023 to 11/2023

Home Depot

Provided positive first impressions to welcome existing, new, and potential customers.

Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Answered customer questions about sizing, accessories, and merchandise care.

Prepared merchandise for sales floor by pricing or tagging.

Built relationships with customers to encourage repeat business.

Managed returns, exchanges and refunds in accordance with store policy.

Stocked merchandise, clearly labeling items, and arranging according to size or color.

Used in-store system to locate inventory and place special orders for customers.

Wrapped, boxed and weighed bakery department products.

PATIENT SAFETY ASSISTANT 09/2021 to 06/2022

Henry Ford Health

Assisting with the patient and head nurse

Helping the patient in their daily needs or observing them for the nurse to give to the doctor.

Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Followed directions of licensed nurses to administer medications and treatments.

Documented patient information and care activities in electronic health record.

Responded to patient requests for supplies and personal comfort items such as extra blankets.

Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Helped patients with self-feeding and assisted feeding, based on individual needs.

Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

SALES REPRESENTATIVE 03/2021 to 08/2021

Nordstrom Rack

As a Sales Rep, I was in charge of both helping in-store and out-of-store customers

I would make sure online orders were done, registers were filled, and also floor and other cashiers were ready for the day.

Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

Trained and mentored new sales representatives.

Assisted call-in customers with questions and orders.

Informed customers of promotions to increase sales productivity and volume.

EDUCATION

Dorsey of Medicine, Dearborn

Associate decree, Patient Care Tech

Duration: 3 year(s)

Relevant Coursework: Medical assistant & patient care assistant

Professional Development: Medical assistant

Oakland Community College, Royal Oak, United States

Associate, Medical Assistant/Business administration

Duration: 1 year(s)

CERTIFICATES LICENSES

CPR, American Heart Assossition, MI

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