Customer Support & E-commerce Specialist

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KOMAL SAIN

Computer Customer Support Specialist

887-***-**** *****.***.**@*****.*** Jaipur

SUMMARY

Respond promptly and professionally to customer inquiries across various communication platforms (email, phone, chat, etc.). Handle and resolve customer complaints and issues in a courteous and effective manner.

Identify and escalate priority issues to the appropriate internal teams or channels for swift resolution.

Provide clear, accurate, and up-to-date product and service information to customers.

Research and resolve inquiries, offering tailored solutions to meet customer needs.

Follow up with customers to ensure satisfaction and confirm their issues are fully addressed.

Process orders, forms, applications, and service requests efficiently and accurately.

Collaborate with internal departments to facilitate seamless communication and issue resolution.

Keep detailed records of all customer interactions, transactions, and feedback.

Process returns, replacements, and cancellations in line with company policies.

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EXPERIENCE

management and support roles. I am skilled in

maintaining strong customer relationships and have a ensuring customer satisfaction, and fostering loyalty. With hands-on experience managing multiple online

marketplaces (Amazon, Shopify, Walmart, Etsy), I have successfully contributed to growth and success by

streamlining processes, enhancing customer

experience, and improving product visibility.

Current : Zerah Jewels

EDUCATION

10th Grade Rajasthan Board of Secondary Education

P.P.S.S

12th Grade Rajasthan Board of Secondary Education

Shree Veer Balika Sec. School.

Graduate

B.A passed from Raj. University

HOBBIES

Reading Books

Workout

Slow Music

Travel

KEY SKILLS

E-commerce Management: Proficient in

managing and optimizing listings on Amazon,

Shopify, Walmart, and Etsy.

Customer Relationship Management (CRM):

Experienced with CRM tools to track, manage,

and improve customer interactions.

Issue Resolution & Customer Loyalty:

Expertise in resolving issues and ensuring

customer satisfaction to build long-term

loyalty.

Sales and Product Knowledge: In-depth

understanding of gems and jewelry, with a

focus on delivering high-quality customer

service

Multitasking & Time Management: Capable of

juggling multiple tasks and responsibilities

while maintaining a high level of efficiency.

Utilized CRM tools to track customer

interactions and feedback, improving service

response times and efficiency

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Customer Relationship Management

Malviya Nagar Jaipur

Gold & Silver Jewelry Company

Specialist

With 5 years of experience in Customer Relationship Management within the gems and jewelry industry, I am a highly motivated professional with expertise in both

proven track record of resolving complex issues,

Contact this candidate