Customer Service-Oriented Delivery Specialist

JOSUE IBANEZ

Los Angeles, CA ***** 424-***-**** ******.******@*****.***

PROFESSIONAL SUMMARY

Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. SKILLS

● Bilingual Spanish

● Load Balancing

● Product Promotion

● DOT Compliance

● Equipment Operation

● Payment Collection

● Cargo Handling

● Order Verification

● Dispatch Communication

● Mileage Tracking

● Quality Assurance

● Commercial Driving

● GPS Navigation

● Shopping Orders

● Stocking and Inventory

WORK HISTORY

Robotics Field Operations Associate,

02/2024 - 11/2025

Serve Robotics – West Hollywood, CA

● Superior organization, collaboration

and problem-solving skills

● Ability to keep calm under pressure

with a can-do attitude to meeting

challenges

● Ability to work independently with

little need for supervision

● Available to work scheduled shifts 7

days a week, day and night

● Capable of spending multiple hours

on your feet and walking/ biking

several miles per day

● Comfortable riding bicycle in city

environment

● Comfortable driving U-Haul sized

vehicle

● Valid US driver’s license

● Ability to lift 70 lb

● Background Check

● Previous experience at high-growth,

fast-paced startups

● Familiarity with G Suite, with an

emphasis on Google Docs and

Sheets

● Familiarity with Jira

● Passion for efficiency, innovation

and robotics

● Previous military experience or

security clearance

● Passion for video games

Delivery Driver, 05/2021 - 09/2023

Budee Inc – Lynwood, CA

● Kept detailed mileage and fuel reports

to track overall fuel costs

● Operated vehicle safely in highly

congested areas with no traffic

violations

● Read maps, followed oral, and written

instructions and used GPS technology

to make deliveries

● Delivered packages to customer

doorsteps and business offices

● Loaded truck and properly secured

items to prevent damage for deliveries.

Delivery Driver, 06/2019 - 09/2021

Canex Delivery – Los Angeles, CA

● Kept detailed mileage and fuel reports

to track overall fuel costs

● Loaded truck and properly secured

items to prevent damage for deliveries

● Completed on-time deliveries by

choosing best and most efficient routes

● Operated vehicle safely in highly

congested areas with no traffic

violations

● Worked scheduled hours as required

and took on available shifts during

holidays and busy periods.

Food Delivery Driver, 04/2018 - 09/2021

Uber Eats – Los Angeles, CA

● Drove continuously during shifts, meet

deadlines, and achieved high customer

satisfaction ratings

● Verified orders prior to completing

deliveries to avoid customer complaints

● Planned optimal routes to deliver

multiple orders per trip and achieve

strong performance ratings

● Served customers promptly by

smoothly collecting and delivering high

volume of orders

● Met promised delivery times

consistently by using GPS software to

spot and avoid traffic delays.

Freight Forwarder, 11/2016 - 08/2018

Hawaii Air Cargo – Inglewood, CA

● Facilitated required documentation to

manage customs clearance

● Managed inventory to gather right

amount of goods to meet client

demands and minimize amount of

waste

● Oversaw cargo claims to investigate

and resolve loss or damage issues

during transit

● Negotiated with carriers to secure best

possible rates for clients and control

costs

● Provided tracking information to enable

clients to monitor progress of shipments

● Coordinated shipments, determining

timely transport of goods from point of

origin to final destination

● Maintained current knowledge of

relevant legislation, political situations

or other factors that could affect freight

shipping

● Stayed on top of shipment locations and

current status to update offices and

customers.

Caregiver, 02/2013 - 11/2016

Chinos Caregivers – Los Angeles, CA

● Recognized and reported abnormalities

or changes in patients' health status to

case manager

● Provided safe mobility support to help

patients move around personal and

public spaces

● Transported individuals to events and

activities, medical appointments, and

shopping trips

● Changed dressings, bandages, and

binders to maintain proper healing and

sanitary measures

● Turned and positioned bedbound

patients to prevent bedsores and

maintain comfort levels.

EDUCATION

Medical Assisting Certificate ICDC

College Huntington Park, CA

Diploma Hawthorne High School

Hawthorne, CA

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