IT Help Desk Specialist (Entry-Level)

Sean Davis

808-***-**** *********@*****.*** https://www.linkedin.com/in/sean-davis-n

IT Help Desk

Motivated IT professional with a strong foundation in troubleshooting, system support, and customer service, seeking an entry-level IT Help Desk role. Leveraging hands-on experience with hardware/software diagnostics, Windows environments, basic networking, and user account management, I excel at identifying issues quickly and providing clear, solutions-focused support. Known for patience, reliability, and strong communication skills, I bring a problem-solving mindset shaped by my military background and commitment to continuous learning. I am eager to support end users, maintain efficient IT operations, and grow into increasingly technical responsibilities within a collaborative team.

Relevant/Transferable Skills

Professional Experience

Security Analyst Student 2023-2025

Fayetteville Technical Community College, NC

• Strong foundation in basic security concepts, network security, incident response, and system administration

• Experienced in using ticketing platforms to document, manage, and resolve technical support requests

• Engaged in academic projects and labs that enhanced skills in troubleshooting, analyzing network traffic, and implementing security measures

• Studied network security and firewall management, particularly with Palo Alto firewalls, to secure IT infrastructure

• Secret Clearance

• CompTIA Sec+ CE Bootcamp

• Current Passport

• Leadership training and experience

• Cybersecurity Training Fundamentals

• Military Veteran

• Multi-tasking

• Critical Thinking

• Problem Solving

• Supervisory

Team Sergeant / Squad Leader 2016-2022

Fort Bragg, NC

• Supervised, trained, managed, and evaluated a team of 12 personnel

• Over 6 years of leadership experience, managing more than 100 personnel at various times

• Maintained accountability of over $10 million in communication equipment

• Prepared and installed firing systems for demolition and explosives Education/Training

Fayetteville Technical Community College, Fayetteville, NC 2025 Moanalua High School, Oahu, HI 2015

Professional Associations

• Operations Manager

• Safety Coordinator

• Project Manager

• Team Lead / Supervisor

• Field Supervisor

Honors/Awards

• Dean’s List

• President List

• AWS Security Fundamentals

• AWS Cloud Essentials

• Google Play It Safe: Manage Security

Risks

• Google Foundations of Cybersecurity

Hobbies & Personal Interests

• Certifications & Online Courses

• Jiu-Jitsu Instructor

• Flipper Zero Exploration

• Cybersecurity Blogs & Podcasts

Professional References

• Peter Hoffman – Supervisor

Phone 202-***-****

Email: ******.**@*****.***

• James Lee Hapney - Team Sergeant

Phone 912-***-****

Email: ***********@*****.***

• Joseph Brownfield – Advisor

Phone 910-***-****

Email: ************@*****.***

Contact this candidate