Medical Billing, Coding & Administrative Specialist

PHOEBE DUCHESNE

*** ******** ****** ***. ***, Monroe, LA 71201● 318-***-**** ● ***********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with strong communication skills. Provides an understanding of administrative duties and workflows and the importance of accurate input of medical information. Follows policies, procedures, and guidelines to assure consistent quality. Maintains patient privacy and confidentiality.

Combined skills in operating rooms and labor and delivery areas & office and credit department.

Experienced with MHS Genesis, Cerner, Sorian, Epic, Homecare Homebase, Microsoft Word, Excel, AS400; Typing Speed: 60 words per minute.

Basic Life Support Certified / Trained in the instruction and elbow support of Cerner in Perioperative, Intraoperative, PACU, Mother Baby, Acute and Ambulatory.

KEY QUALIFICATIONS

MHS Genesis * Cerner * CareSpan * Surginet * Epic * Homecare Homebase * Medical Billing * Medical Coding * ICD-9-CM * ICD-10-CM * HCPCS * CPT * Medical Terminology * Electronic Health Records (EHR) * Electronic Medical Records (EMR) * Greenway * Disease Procedures *

Managed Care (HMO, PPO, AND POS) * Government Payers * Third Party Payers * Worker’s Compensation

Centers for Medicare and Medicaid * CMS 1500 * CMS 1450(UB-04) * Tricare

EOBs * Payment Posting * Revenue Cycle Management * Scheduling * Meaningful Use

Insurance Verification * Insurance Billing Procedures * Insurance Claim Processing

Practice Management * Medical Office Procedures * Anatomy & Physiology * HIPAA Compliance

Co-Payments * Deductibles * Co-Insurance * Superbills Cerner Installation

EDUCATION & CERTIFICATION

Ultimate Medical Academy

Associate of Science Degree – Medical Billing and Coding, 2018

Diploma – Medical Billing and Coding, 2016h

Honors Graduate with a 3.5GPA

Delta-Ouachita Vo-Tech – West Monroe, LA Surgical Technologist Diploma, 1987

Class President, Speaker before LA BESE Board for continuation of program.

PROFESSIONAL EXPERIENCE

Transport Professionals

Hallcon

Lenexa, KS

01/2025 – Present

Transport conductors and engineers from one location to the next.

Maintain rules of the road for safety if crew members

Report maintenance issues regarding vehicles

MHS Genesis (DoD)

Clearbridge Technology, Billerica, MA

4/26/2022-11/13/2024

Certified in Ambulatory, Acute, and Maternity

Background in Powerchart and Surginet

Face-to-Face trainer for hospital/clinic staff,

Admissions, providers

GoLive support

Reporting of issues with the system and input

Possible resolution

St. Francis Medical Center, Monroe, LA

IS Training Specialist, EpicCare Ambulatory

11/25/2019 – 03/23/2021

Credentialed in EpicCare Ambulatory.

Trainer for Nurses and Physicians

One-on-one, virtual and classroom

HomeCare HomeBase Trainer/Implementation

06/08/2019-11/22/2019

Florence, SC

Newberry, SC

Portland, OR

Houston, TX

Racine, WI

Dayton, OH

Sandwich, MA

Stratford, CT

P Implementation and training of HomeCare HomeBase software for multiple locations.

Implementation and training of Nurses, Aides, All Therapy staff, and Social Workers.

Experienced with one-on-one and classroom training

Proficient in Front Office and Field Curriculum

McCann School of Business and Technology, Adjunct Instructor of Surgical Technology

05/2019-06/2019

Assist in the instruction of surgical technology as a part-time instructor. Prepare classroom lesson plans and labs for each specialty. Observe students in lab setting to assure compliance is met regarding handwashing, sterile technique, and appropriate instrumentation.

Ouachita Parish School Board, Paraeducator

08/2018-05/2019

Assist at parish schools in support of educators. Prepare lessons and supervise classroom during the absence of the teachers.

Cerner Go Live/Training Support/ Soarian Go Live Support (Contract Work)

01/2017-/Present

IU Health, Bloomington, IN

UL Cancer Center (Clinic), Louisville, KY

McLaren McComb Hospital, Detroit, MI

Northside Hospital, Atlanta, GA

Centra Southside Community Hospital, Farmville, VA

Jordan Valley West, Salt Lake City, UT

Concord Hospital, Concord, NH

St. Luke's Medical Center, Phoenix, AZ

Banner-University Medical Center, Tucson, AZ

Willis-Knighton Medical Center, Shreveport, LA

Southwest General Hospital, San Antonio, TX

Medical Center Health System, Odessa, TX

Glenwood Regional Medical Center, West Monroe, LA

Provided support of Go-Live in Cath Lab, PAT, Pre-Operative, Interoperative, PACU, Anesthesia, Physicians, Endoscopy, and Outpatient Surgical Center, ICU, GI Lab, Day Surgery, Hospice, Oncology, MICU, Oncology, and Med-Surg for Recovery for nurses and physicians.

Provide training of facility staff.

Assisted with scheduling of patients and procedures.

Demonstrated transfer of patient via Bed Management.

Assisted with transfers and discharges of patients.

Helped with transportation of employees to and from work.

Provided physician support in Cerner and Dragon.

Exhibited a clear understanding of charting and functions of medical facility.

Offered Physician and Fellow support.

Used CareSpan for Home Health Care and Outside Medical Equipment.

St. Francis Medical Center, Monroe, LA 08/2011 – 01/2017

Surgical Technologist / Administrative Tech

Prepared OR for surgical procedures; assisted physician during delivery with instruments and supplies needed.

Directed admitted patients to floor, answered phones and directed to appropriate personnel, and prepared and obtained documentation materials for patients’ charts.

Sent HIPAA authorizations to other facilities to obtain medical records, assisted nurses with deliveries including delivery table and assisting patient during delivery.

Worked with other departments in the Women’s and Children’s area in regards to sharing of medical information needed for the care of both mothers and newborns including nursery, neonatal, postpartum, maternal-fetal medicine, and radiology.

Delta Pathology, Shreveport, LA 03/2011 – 05/2012

Clerical Assistant

Processed lab requisitions, filed slides, and input information into records for processing as needed.

Filled requests from outside clinics and hospitals for slides and records following HIPAA guidelines.

Answered calls and directed to appropriate personnel.

Functioned closely with MD Anderson, Children’s Hospital, St. Jude’s, and other cancer facilities to accommodate requests for slides and pathology reports for continuing care of patients.

Helped rework the shipping process to save company money.

Vineyard Furniture, Winnsboro, LA 01/2001 – 05/2010

Credit Department Supervisor

Worked with new accounts to establish a credit line with factoring company.

Reviewed accounts weekly to access credit lines and past due accounts.

In charge of withdrawing credit lines and working with clients regarding alternate payment methods.

Advised upper management on stability of possible new account credit information.

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