Versatile Automotive Technician and Customer Specialist

️ David Franz

Phone: 661-***-**** Email: **********@*****.*** Location: Lancaster, CA

Objective

Highly versatile and mechanically inclined professional seeking a position where technical skills, problem-solving abilities, and extensive customer service experience can be utilized. Eager to transition back into a hands-on technical role but open to a customer-facing position if the fit is appropriate.

Professional Experience

Customer Service Representative & Office Clerk

Farmers Insurance Agency Lancaster, CA

February 2001 – Present

● Provide exceptional front-line customer service, managing inquiries, policy changes, and claims assistance for a wide range of insurance products.

● Manage office administration duties, including scheduling, correspondence, and record-keeping, ensuring smooth daily operations.

● Developed strong interpersonal and communication skills through daily client interactions, successfully resolving issues and maintaining client retention. Small Business Owner & Technician

HI-N-LO Suspension & Autoworks Mojave, CA & Lancaster, CA 1995 – 1998 (Mojave Location) 1990 – 1993 (Lancaster Location)

● Owned and operated an independent automotive repair shop specializing in off-road vehicles and performance suspension kits.

● Performed a full range of automotive mechanic and technician services, including diagnostics, maintenance, and repair.

● Managed all aspects of business operation, including customer relations, ordering parts, inventory management, and financial oversight.

Automotive Mechanic

Dales Auto Clinic East Lancaster, CA

February 1998 – February 2001

● Executed general automotive repair and maintenance services on various makes and models in a high-volume independent shop environment.

● Utilized diagnostic tools and technical manuals to accurately identify and repair complex mechanical and electrical issues.

● Consistently met repair deadlines while maintaining high-quality workmanship. Technical & Hands-On Experience (Side Business)

February 2001 – Present

● Welding: Proficient in various welding techniques, including Gas Metal Arc Welding

(GMAW/MIG), Shielded Metal Arc Welding (SMAW/Stick), and Flux-Cored Arc Welding

(FCAW).

● Automotive Repair & Diagnostics: Continually perform advanced automotive repairs and diagnostics as a side business, maintaining up-to-date technical skills.

● Handyman Services: Experienced in general home repair, maintenance, and a variety of construction-related tasks.

Skills

Technical Skills Business & Customer

Service Skills

Personal Attributes

Off-Road/Suspension

Specialization

Customer Relationship

Management

Mechanically Inclined

Automotive Diagnostics &

Repair

Office Administration &

Organization

Self-Motivated &

Independent

GMAW (MIG), SMAW

(Stick), FCAW Welding

Sales and Service

Communication

Problem Solving

Vehicle Maintenance Inventory Management Adaptable & Versatile Education & Training

Antelope Valley College (AVC)

● Continuing Education: Sporadic enrollment over the last 30 years in Automotive and Welding courses to maintain and expand technical proficiency. Antelope Valley High School

● High School Graduate, Class of 1986

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