IT Support & Print Server Specialist with Enterprise Experience

JOSE L. RIVERA

Gaithersburg, MD 240-***-**** ******@*****.***

PROFESSIONAL SUMMARY

Accomplished IT professional with extensive experience designing, implementing, and supporting technical solutions in enterprise and government environments. Skilled in print server administration, network systems, data recovery, Active Directory, hardware repair, and complex troubleshooting. Highly dependable, detailnoriented, and frequently recognized for diligence and the ability to streamline processes and solve complex IT problems. EXPERIENCE

IT Support / Print Server Administrator

Xerox / U.S. Environmental Protection Agency (EPA), Washington, DC April 2024 – Present

• Configure and manage printing solutions for users across the United States.

• Create print queues, user accounts, and manage access permissions.

• Build and administer VMwarenbased print servers.

• Utilize ServiceNow, eBusiness, MarkVision, CyberArk, Outlook, Teams, and other enterprise tools daily.

• Troubleshoot complex user issues involving printing, drivers, connectivity, and authentication.

• Contributed to the foundation of the EPA Managed Print Services (MPS) Program.

• Develop and implement new procedures, policies, and operational improvements for MPS. Systems Analyst / IT Support

Metro Patrol Enforcement LLC, Woodbridge, VA

February 2018 – September 2023

• Installed, configured, and maintained copiers, printers, servers, PCs, routers, firewalls, and switches.

• Planned and deployed networks, security systems, and infrastructure upgrades.

• Installed and supported software including Microsoft 365, iPlaw, Smokeball, MyCase.

• Administered servers and provided daily technical support to end users.

• Installed and managed multiple telecom/VoIP phone systems.

• Assisted with migrations, updates, and deployments across multiple platforms.

• Troubleshot system performance issues and implemented corrective solutions. Technology Manager

(Company Name Not Provided), Las Vegas, NV

March 2014 – December 2017

• Managed daily IT operations and supervised a team of 8 employees.

• Procured, tested, and implemented new equipment and software applications.

• Maintained yearly budget documentation and coordinated weekly vendor meetings.

• Installed and supported Fedline and Fiserv applications (Navigator, PII Teller).

• Managed daily backups on 21 servers using Backup Exec.

• Monitored email and internet traffic using SurfControl.

• Administered GFI FaxMaker fax server.

• Managed AD users, security policies, login scripts, and domain configurations.

• Managed Exchange 2003 mailboxes, public folders, PSTs, and distribution groups.

• Installed and repaired copiers, plotters, duplicators, and printers.

• Oversaw hiring, training, and development of IT department staff. IT Manager

Harvest Bank of Maryland, Rockville, MD

August 2008 – January 2013

• Planned and deployed IT infrastructure for new branch openings.

• Coordinated with auditors, FDIC, and controllers for compliance and reporting.

• Procured, tested, and deployed IT hardware and enterprise applications.

• Installed and administered Nortel IVR/VoIP telecom systems and PRI monitoring.

• Managed Diebold DVRCP security systems across the WAN.

• Installed and supported LaserPro, Fedline, Fiserv Apps, MS Office, GFI Endpoint Security, AVG Enterprise Antivirus, and more.

• Managed backups on 14 servers with datanvaulting technology.

• Deployed and supported Windows XP, Vista, Windows 7, SQL 2005, IIS 6.0, SharePoint 3.0, VMware vSphere 4.1.

• Installed and administered Dell servers, SAN storage, Cisco/Adtran routers, SonicWall firewall, SSL VPN, UPS systems, and switches.

• Administered Active Directory and Group Policy.

• Monitored WAN traffic across multiple T1/MPLS circuits. Support Technician

OCE Equipment, Landover, MD

April 2000 – May 2008

• Installed and configured routers, switches, firewalls, and network equipment.

• Resolved complex technical issues and collaborated with other departments.

• Provided remote desktop support for installations and troubleshooting.

• Repaired and maintained servers, laptops, PCs, copiers, and printers.

• Maintained IT asset inventory and documented service tickets.

• Performed rootncause analysis on user issues and system failures.

• Installed operating systems and enterprise software packages. EDUCATION

Bachelor of Arts (B.A.), Electronics Engineering Technology Universidad Interamericana de Puerto Rico – Recinto de Ponce April 1984

SECURITY CLEARANCE

Public Trust Clearance – Active

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