Entry-Level Cybersecurity & IT Support Specialist

David Rotchford

Bronxville, NY 917-***-**** ****************@*****.***

Objective

Seeking an entry-level IT position to leverage my education in cybersecurity and technical skills to contribute to organizational success.

Education

●Mercy University, Dobbs Ferry, NY

Bachelor of Science in Cybersecurity, Magna Cum Laude – 2024

●Westchester Community College, Valhalla, NY

Associate of Applied Science in Paramedic Studies – 2020

●Google IT Support Professional Certificate – 2019 (Coursera)

Freelance IT Assistance -

2017- Present

●Provided IT services to friends, neighbors and clients by listening attentively to their requests, and assessing their needs.

●Troubleshoot and walk clients through a step by step problem solving process.

●Help users configure and install hardware and software such as smart home devices, IoT devices and file management.

Pharmacy Attendant – Emerald Pharmacy, Bronx, NY

2016 – 2019

●Assisted customers with purchases.

●Managed inventory, and handled store operations.

●Enhancing customer service experiences.

EMT/ Concierge - The Bristal at Armonk, Armonk, NY

2014– 2016

●Maintained detailed incident reports and collaborated with healthcare staff to support resident well-being.

●Assisted residents with daily needs, including transportation coordination, visitor management, and general concierge services.

●Provided first responder emergency medical care and coordinated with emergency services to ensure resident safety.

Technical Skills

●Cybersecurity

●IT support & troubleshooting

●Network security

●Proficient in Google Suite, Microsoft Office

●Analytical & problem-solving skills

Certifications

●Google IT Support Professional Certificate, 2019

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