Salesforce Developer with 8+ Years Experience

VIJAYALAKSHMI VUTUKURI

SFDC Developer

Morrisville, North Carolina 662-***-**** ******.*****@*****.***

LinkedIn – https://www.linkedin.com/in/vijaya-vutukuri-b541ab128/

Work Authorization – USA citizen

PROFESSIONAL SUMMARY

Over 8 years of comprehensive experience in the development, administration, configuration, and support of Salesforce CRM solutions, including extensive work in requirements gathering, implementation, and integration of Salesforce applications.

Proven track record of implementing the Force.com Platform, Sales Cloud, and Service Cloud through all stages of the Salesforce full life cycle.

Specialized expertise in Salesforce Lightning, with hands-on experience in designing Lightning Components, managing Actions and Events, and developing Server-Side Controllers utilizing SLDS.

Advanced skills in adapting Visualforce pages to align with the Lightning Experience and optimizing them for Lightning Mode features.

Strong command over Apex for developing APEX classes, triggers, components, and custom reports. Experienced with Eclipse, SOQL, SOSL, and using the Force.com plug-in.

In-depth knowledge of Salesforce CRM integration methods, leveraging both REST APIs and SOAP APIs to build and deploy custom integration solutions.

Expert in analyzing and translating business requirements into Entity Relationship Diagrams (ERD), and implementing them in Salesforce objects through master-detail and lookup relationships.

Solid understanding of OOPS concepts and the integration of Java with Salesforce using WSC (Web Services Connector).

Experience with the Lightning AppExchange and customizing both Sales Cloud and Service Cloud applications to meet specific business needs.

Extensive hands-on experience with Apex Data Loader, Import Wizard, and Data Manipulation Language (DML) for bulk data migration and ongoing management tasks.

Skilled in configuring security settings, managing sharing rules, and setting up profiles and permissions for different organizational levels.

Proficient with Force.com Migration Tool and Eclipse for seamless deployments between Production and Sandboxes environments.

Advanced knowledge of Force.com Explorer, Force.com Migration, and Force.com Excel Connector, as well as deep understanding of Salesforce’s standard data structures.

Expertise in designing and managing Custom Objects, Custom Fields, Pick Lists, Custom Tabs, Record Types, and Validation Rules to build tailored solutions.

Familiar with Salesforce standard objects including Accounts, Contacts, Opportunities, Cases, Leads, Campaigns, Products, Price Books, and Reports/Dashboards.

Proficient in using the Visual Studio environment for writing, testing, and deploying Apex code within the Salesforce platform.

Strong communication, interpersonal, and project management skills with a proven ability to work effectively in teams and lead multiple projects simultaneously while meeting tight deadlines.

TECHNICAL SKILLS

Salesforce Technologies

Lightning, Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers)

Administration

Reports &Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Sharing Settings, Communication Templates.

Force.com tools

Apex Data loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel connector

Web Services

Rest, Soap

IDE

Visual Studio, Force.com

PROFESSIONAL EXPERIENCE

American Greetings, Cleveland, OH Sept 2024 – Till Date

SFDC Developer/ Admin

Collaborated with business users to identify discrepancies between business requirements and standard Salesforce functionality, documenting and creating tailored solutions to address these gaps.

Leveraged the Lightning Design System (LDS), Lightning App Builder, and Lightning Components to build modern, responsive Lightning Apps.

Led the transition of several apps from Salesforce Classic to Lightning Experience to enhance user experience and interface design.

Replaced legacy components with custom Salesforce Lightning Components to optimize performance and functionality.

Installed and maintained Managed Packages using Apex in the Lightning framework.

Worked with Lightning, Process Builder, and Workflows to customize Visualforce for both desktop and mobile applications, ensuring seamless Lightning Experience integration.

Developed and executed automated test scripts for Salesforce mobile apps (Salesforce1, Field Service, and custom mobile apps) to validate functionality and performance.

Implemented SFDC integration solutions using web services and Apex, including service entitlements and integration with Salesforce Service Cloud features.

Conducted thorough troubleshooting and root cause analysis to resolve application issues and enhance system reliability.

Created custom objects with features such as picklists, dependent picklists, lookups, master-detail relationships, validation rules, and formula fields.

Configured Field-Level Security and Page Layouts to manage field visibility and access for different user profiles.

Integrated web services to pull data from external systems and display it within Salesforce.

Wrote SOQL and SOSL queries, managing Governor Limits to extract and download data from Salesforce.com platforms.

Utilized Data Loader and Import Wizard to import data from external Excel sheets into Salesforce standard objects like Leads, Accounts, Contacts, and Opportunities.

Enhanced customer support through the implementation of Web-to-Case and Email-to-Case functionalities.

Designed Lightning Apps by integrating Lightning App Builder, Lightning Design System, and Lightning Components to create dynamic, user-friendly interfaces.

Managed case assignment and escalation processes using Salesforce rules, ensuring proper case routing to team members for timely resolution.

Developed workflow rules, tasks, email alerts, and other automation features to streamline customer-related task management.

Created several email templates for auto-responses, improving communication efficiency and customer experience.

Tested Salesforce web applications on mobile browsers to ensure responsive design and cross-browser compatibility across devices.

Identified, documented, and tracked bugs and performance issues in mobile apps using Jira and other issue-tracking tools.

Utilized Provar to automate mobile testing for Salesforce applications, improving testing efficiency.

Developed complex functionalities using Apex triggers, classes, controllers, and web services to support business logic and system integrations.

Utilized Jira for project tracking, following agile methodologies for efficient progress monitoring and delivery.

Designed application frameworks with a focus on end-user convenience to enhance usability and performance.

Environment: Salesforce.com, LWC, Aura, Data Loader, Apex Language, Visual Studio, Microsoft Office, Service Cloud, Jira, Provar, Windows.

General Motors, Detroit, MI May 2020 – Aug 2024

Salesforce DevOps Engineer

Delivered daily support for Salesforce users, resolving issues related to login failures, permission errors, and record access discrepancies.

Assisted in the creation, management, and maintenance of user accounts, roles, profiles, and permission sets within Salesforce to ensure proper user access.

Managed role hierarchies, sharing rules, field-level security, and org-wide defaults to ensure secure and accurate data visibility across the platform.

Contributed to the installation, configuration, and integration of third-party Salesforce AppExchange apps, enhancing platform functionality and overall user experience.

Configured and managed CI/CD pipelines using Azure DevOps and Copado Pipelines, ensuring streamlined, consistent, and reliable deployments across environments.

Led deployment activities for Salesforce, including managing transitions between sandbox, staging, and production environments using tools like Salesforce CLI and Salesforce DX.

Assisted in troubleshooting deployment failures and resolving issues with metadata component conflicts to ensure smooth deployments.

Performed regular data imports, exports, and updates using Data Loader and Data Import Wizard, ensuring data integrity and consistency across Salesforce instances.

Supported the testing and validation of new Salesforce features or system enhancements prior to their production release.

Monitored Salesforce system performance, promptly escalating any technical issues to relevant teams when necessary for timely resolution.

Assisted in managing Salesforce licenses, analyzing usage patterns to ensure cost-effectiveness and proper allocation across the organization.

Deployed APIs using MuleSoft Anypoint Platform, leveraging Anypoint Runtime Manager to ensure scalable and high-availability deployments across multiple environments.

Managed Copado promotions and back-promotions to ensure seamless version control and deployment processes across Salesforce environments.

Conducted pre- and post-deployment validations, resolved metadata conflicts, and maintained traceability of changes via user stories to ensure successful deployments.

Provided post-deployment support, including root cause analysis of deployment failures, collaborating with development and QA teams to resolve issues and improve future release cycles.

Created and managed various types of Salesforce Sandboxes (Full, Partial Data Copy, Developer, and Developer Pro), ensuring a risk-free environment for testing without impacting live data, and managed regular sandbox refreshes.

Actively participated in release planning meetings, providing deployment status updates to stakeholders and end-users to ensure transparency.

Maintained and updated deployment checklists to ensure adherence to organizational standards and compliance during release cycles.

Documented detailed deployment procedures and rollback plans to mitigate risk and ensure quick recovery in case of deployment failures.

Provided on-call support during deployment windows, assisting with troubleshooting failed deployments and handling release rollbacks as needed.

Environment: Salesforce.com, Azure DevOps, Copado Pipelines, Salesforce CLI, Salesforce DX, MuleSoft Anypoint Platform, Anypoint Runtime Manager, Data Loader, Data Import Wizard, Jira, Visual Studio, Windows

Fifth Third Bank, Cincinnati, OH Nov 2018 – Apr 2020

Role: SFDC Developer/ Admin

Applied Agile Scrum methodology to gather and prioritize day-to-day requirements, developing solutions on the Force.com platform.

Contributed to the analysis of business requirements, the preparation of design documentation, and the configuration and ongoing maintenance of the Salesforce application.

Implemented and customized standard Salesforce objects such as Accounts, Contacts, Cases, Reports, and Dashboards to align with business needs.

Managed Salesforce user profiles, roles, and permissions, generated security tokens, and implemented validation rules for data integrity and security.

Developed and deployed custom objects, page layouts, custom tabs, and components to tailor the application to specific business requirements.

Designed and implemented lookup relationships, master-detail relationships, and junction objects to establish many-to-many relationships between objects.

Automated business processes by creating workflow rules, time-triggered tasks, email alerts, and field updates to streamline operations.

Generated and maintained reports by combining both custom and standard objects to provide meaningful insights and data analysis.

Utilized Salesforce Partner Web Services to integrate Salesforce.com with external systems and enhance the functionality of business workflows.

Developed custom business logic using Force.com developer tools, including Visualforce pages, Apex classes, Apex controllers, and Apex triggers.

Integrated Salesforce Sales Cloud with customer information to enhance marketing, lead generation, sales, and customer service workflows, while leveraging AppExchange applications.

Implemented Salesforce REST web services API to integrate with the enrollment console developed on the Force.com platform.

Developed complex SOQL and SOSL queries to retrieve and manipulate data within Salesforce.com, managing Governor Limits to optimize performance.

Environment: Salesforce.com, Apex, Visualforce, Apex Classes, Triggers, Controllers, SOQL, SOSL, REST API, Force.com Developer Toolkit, Data Loader, Sales Cloud, Accounts, Contacts, Cases, Reports, Dashboards.

Hagerty Insurance, Traverse City, MI May 2017 – Oct 2018

SFDC Developer/ Admin

Played a key role in identifying, planning, and implementing new Salesforce.com features and functions (e.g., new screens, workflow rules, Force.com objects, reports, Apex code) to fulfill business requirements.

Utilized the Force.com IDE for development and code promotion across environments.

Designed, developed, and deployed Apex Classes, Controller Classes, and Apex Triggers to address various functional requirements within the application.

Developed batch interfaces and integration processes to connect Salesforce.com with external systems for seamless data flow.

Created custom Objects, Tabs, Entity-Relationship models, validation rules, Components, and Visualforce Pages to enhance application functionality.

Configured page layouts and search layouts to organize fields, custom links, related lists, and other components on record detail and edit pages.

Defined and implemented workflow rules, related tasks, time-triggered tasks, email alerts, and field updates to automate business processes.

Designed and implemented approval processes, approval page layouts, and defined actions to automate workflows and approval steps.

Participated in the development of tests for custom Apex code, ensuring code quality and robustness.

Managed profiles, object-level security, and field-level security to restrict access to sensitive information based on user roles

Environment: Salesforce CRM, Apex Language, Visualforce, Force.com IDE, Apex Classes, Controllers, Triggers, Data Loader, SOQL, SOSL, Oracle, Agile, Windows.

EDUCATION

Bachelor of Technology (B.Tech.), Computer Science Engineering

Jawaharlal Nehru Technological University, Hyderabad, India

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