Data Entry Specialist with 10+ Years Detail Focus

WANDA GONZÁLEZ IBERN

787-***-**** ************@*****.*** San Juan, Puerto Rico

PROFESSIONAL SUMMARY

Detail-oriented bilingual professional with more than 10 years of experience supporting litigation teams in Puerto Rico through legal research, drafting, case management, and process optimization. Proven record of strong commitment to excellence, attention to detail, and effective client service, strengthened by additional experience in the banking and sales sectors. Eager to bring legal expertise, operational efficiency, and client-focused service to a forward-thinking organization, while continuing to grow professionally.

WORK EXPERIENCE

Ferraiuoli, LLC, San Juan, PR

Paralegal & Legal Assistant – Commercial Litigation Department June 2015 – July 2025

Legal Assistant – Intellectual Property Department September 2013 – June 2015

• Draft, format, proofread, and file legal documents, including pleadings, motions, discovery, and affidavits, ensuring accuracy and compliance with court requirements.

• Conduct legal research and perform fact-checking on documents to support case strategy, contributing to favorable outcomes in litigation proceedings.

• Manage case calendars, litigation deadlines, and court appearances, improving scheduling efficiency and reducing missed deadlines.

• Maintain proactive communication with clients, witnesses, court staff, and opposing counsel to coordinate case activities and strengthen client relationships.

• Prepare comprehensive case files, exhibits, and materials for hearings, depositions, and trials, helping attorneys present organized and persuasive cases.

• Draft and respond to discovery requests, including interrogatories, requests for production, and admissions, ensuring timely and complete compliance.

• Update and maintain case management databases, improving information accuracy and ensuring quick access to critical documents during litigation.

• Assist in billing, invoicing, and collections processes, helping streamline client billing operations and reduce outstanding receivables by 25%.

• Identify and recommend process improvements to streamline case workflows, increasing operational efficiency and reducing administrative time. Terra Campestre Restaurant & Convention Center, Guaynabo, PR Server, Bartender and Banquet Server

February 2009–November 2018

• Delivered high-level guest service in both casual and formal dining settings, consistently exceeding customer satisfaction standards.

• Managed inventory, bar setup, and point-of-sale transactions with accuracy and professionalism.

• Maintained a clean, organized, and welcoming environment while multitasking under high- pressure scenarios.

Banco Popular de Puerto Rico, San Juan, PR

Collateral Analyst – Mortgage Servicing Division

January 2013–September 2013

• Managed mortgage loan documentation and client information, ensuring accurate and timely processing, which contributed to a 15% reduction in document processing delays.

• Provided detailed loan data to internal departments and external banking institutions, enhancing communication and ensuring on-time approval for over 100 loans.

• Prepared reports, coordinated document requests, and maintained inventory, streamlining internal operations and reducing document retrieval time by 20%.

• Requested and obtained legal documents from lawyers, ensuring complete and compliant collateral documentation for over 100 mortgage loans. Page 2 of 2

Caribbean Temporary Services, San Juan, PR – Banco Popular de Puerto Rico Customer Service Representative – Customer Service Department July 2012 – December 2012

• Provided mortgage servicing support and managed client accounts for Banco Popular and Popular Mortgage, ensuring timely resolution of client issues and enhanced customer satisfaction.

• Assisted clients with tax, insurance, and payment issues, contributing to a 10% improvement in issue resolution speed.

• Offered refinancing information and produced reports for other departments, supporting cross- departmental communication and streamlining client assistance. Bacardi Corporation, San Juan, PR

Sales Representative

May 2010 – December 2011

• Provided customer service and guided clients on Bacardi product offerings, contributing to an increase in customer engagement and positive feedback.

• Managed merchandise and inventory, ensuring stock levels were consistently maintained and reducing stock-outs by 15%.

• Coordinated and organized the store’s storage room, optimizing space and improving efficiency of inventory retrieval.

TECHNICAL SKILLS

• Microsoft Office (Word, Excel, PowerPoint and Outlook)

• E-Dockets, SUMAC, NetDocuments

• United States Court CM/ECF

• American Arbitration Association (AAA)

• Puerto Rico Department of Consumer Affairs (DACO)

• U.S. Patent and Trademark Office (USPTO)

• CPI Management Software (CPI)

CORE COMPETENCIES

• Legal Research and Writing

• Case and Project Management

• Client Service and Communication

• Bilingual Communication (Spanish/English)

ADDITIONAL SKILLS

• Process Optimization

• Multitasking and Problem Solving

• Cash Handling & Sales

EDUCATION

Paralegal Studies

University of the Sacred Heart, Santurce Campus, San Juan, PR August 2014 – August 2016

Bachelor of Arts in Languages

University of Puerto Rico, Rio Piedras Campus, San Juan, PR August 2002 – May 2009

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