Salesforce Developer/Admin - Apex, LWC, Apps & Integrations

Saideep Guddla

Salesforce Developer/Admin

Dallas, TX - 75234 *********@*****.*** 216-***-**** https://www.linkedin.com/in/saideep-guddla- 68550b200/

SUMMARY

Salesforce Developer and Administrator with over 6 years of experience in customizing and configuring Salesforce CRM platforms for enterprise clients. Proven expertise in Apex development, Lightning components, Salesforce automation tools, and integration with external systems using APIs. Skilled at gathering business requirements, translating them into scalable Salesforce solutions, and ensuring high user adoption. Experienced across Sales Cloud, Service Cloud, and Experience Cloud in Agile/Scrum environments.

SKILLS

Salesforce Development: Apex Programming, Lightning Web Components (LWC), Aura Components, Visualforce Pages

& Controllers, SOQL & SOSL, Apex Test Classes (Code Coverage > 85%), Lightning Message Service, Navigation API, Dynamic Forms & Dynamic Actions

Salesforce Administration: User Management, Object Configuration, Page Layouts & Compact Layouts, Validation Rules, Formula Fields, Lookup Filters, Reports & Dashboards (Tabular, Matrix, Joined), Record-Level Security (OWD, Sharing Rules, Manual Sharing)

Salesforce Automation Tools: Lightning Flows, Process Builder, Workflow Rules, Approval Processes, Auto-Response Rules, Assignment Rules, Scheduled Flows / Time-Based Actions Cloud Products / Modules: Sales Cloud, Service Cloud, Experience Cloud (Community Setup & Access), Knowledge Management

Entitlements & Milestones, Salesforce CPQ (basic exposure), Salesforce Mobile App Customization Integration & Data Management: REST & SOAP API Integration (Outbound & Inbound), Named Credentials, Remote Site Settings, External Services & Custom Metadata, Platform Events & Change Data Capture (CDC), Data Loader, Data Import Wizard, Workbench, Scheduled Data Sync (Integration with ERP, POS, Internal APIs) DevOps & Deployment: Change Sets (Admin deployments), Git + GitHub / Bitbucket for version control, CI/CD: Gearset, Copado, Jenkins pipelines, Sandbox Refresh & Management, Deployment Validation & Post-Deployment Testing Testing & QA: Writing Unit Tests for Apex Classes & Triggers, Test Data Factory Patterns, Code Coverage Monitoring, UAT Coordination & Support, Bug Tracking & Resolution (JIRA) Tools & Platforms: Salesforce CLI (SFDX), VS Code, Postman for API Testing, JIRA, Confluence, Slack, Microsoft Office Suite (Excel, PowerPoint for Reporting & Training), Agile Methodologies (Scrum, Kanban) EXPERIENCE

Salesforce Developer Jul 2024 – Present

EDWARD JONES – USA

Developed custom Apex triggers, batch classes, and future methods to handle large-volume data processing for opportunity management.

Built and deployed Lightning Web Components (LWC) to enhance the Sales Cloud UI and improve user experience across mobile and desktop.

Designed and implemented auto-renewal logic for recurring opportunities, integrated with external CPQ system via REST APIs.

Created dynamic record pages, custom layouts, and quick actions to streamline sales rep workflows.

Used Platform Events and Change Data Capture (CDC) to enable real-time data sync between Salesforce and external systems.

Managed security model, including roles, profiles, OWDs, sharing rules, and permission sets for over 500 users.

Led data archival and purging strategy using batch Apex and asynchronous jobs, reducing storage by 20%.

Configured Entitlement Management and Milestone Tracking in Service Cloud for product support teams.

Collaborated with offshore QA teams for test planning, test class coverage (85%+), and pre-release validations.

Acted as Salesforce SME for internal teams and participated in technical architecture reviews and solution design. Salesforce Admin May 2019 – Jul 2022

CGI – INDIA

Worked on end-to-end implementation of Service Cloud, including case lifecycle customization, omnichannel setup, and knowledge article management.

Developed reusable Aura Components and later migrated them to LWC as per Lightning transition strategy.

Configured case assignment rules, auto-response templates, and macros to enhance support team efficiency.

Integrated Salesforce with backend customer systems using Named Credentials, External Services, and REST APIs.

Implemented Einstein Case Classification pilot project to categorize incoming cases using AI models.

Created advanced flows (screen flows, auto-launched flows) to automate customer onboarding and complaint handling processes.

Collaborated with Business Analysts to define custom object models, process builders, and validation rules to meet business requirements.

Implemented Change Sets and Git-based deployments (Bitbucket + Jenkins) for better release management.

Trained Tier 1 and Tier 2 support teams on new Salesforce functionalities, leading to smoother adoption post-release.

Maintained over 100+ reports and dashboards tracking CSAT, SLA breaches, and agent productivity. Jr Developer (Salesforce) Nov 2017 – Apr 2019

TRANSOL SYSTEMS – INDIA

Supported Sales and Marketing teams in managing Salesforce CRM including lead conversion processes, campaign tracking, and email automation.

Created custom objects, fields, page layouts, and lookup/master-detail relationships to model business processes.

Designed record-triggered flows and simple Apex triggers to enforce validation logic and automate field updates.

Cleaned and migrated legacy customer data into Salesforce using Data Loader, achieving 99% data accuracy.

Built dashboards for executives to monitor retail performance by region, store, and product category.

Assisted in the integration of Salesforce with in-store POS systems using REST API polling and scheduled data sync jobs.

Managed profile cloning, permission set groups, and public group sharing for scalable user access control.

Created end-user manuals, conducted training sessions, and supported users during the UAT phase of Salesforce rollouts.

Assisted developers in test data setup and achieved 90%+ code coverage for all Apex classes and triggers.

Participated in daily stand-ups, sprint planning, and retrospectives as part of Agile delivery team. EDUCATION

Masters of Science; Information Systems May 2024 Cleveland State University, OH, USA

PROJECTS

Sales Cloud Customization & LWC Migration

Migrated legacy Visualforce components and Aura components to modern Lightning Web Components (LWC) to enhance UI/UX across devices.

Designed and implemented complex Apex triggers and helper classes to support automation in opportunity lifecycle management.

Created dynamic record pages with custom actions, improving sales rep productivity by 30%.

Built real-time dashboards for pipeline visibility and synced external ERP data using REST API integrations.

Technologies: LWC, Apex, REST API, Sales Cloud, Git, Gearset Service Cloud Case Management Automation

Designed end-to-end case management workflows, including auto-assignment rules, escalation rules, and custom screen flows for agents.

Integrated Salesforce with internal billing and support systems using Named Credentials and Platform Events.

Replaced 25+ legacy Workflow Rules and Process Builders with record-triggered Flows, reducing processing latency.

Implemented Einstein Case Classification (pilot) to intelligently tag cases based on customer emails and support forms.

Technologies: Service Cloud, Flows, Platform Events, Aura Components, API, CI/CD CERTIFICATIONS

Salesforce Certified Platform Administrator

Credential ID: 6820598 Issued: October 2025

Salesforce Certified Platform Developer

Credential ID: 6820151 Issued: October 2025

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