Salesforce Developer with 5+ Years Experience

SUMMARY

Ajay Kumar Sundarapu Salesforce Developer

MD, USA +1-573-***-**** *********.***********@*****.*** LinkedIn Trailblazerid

• Experienced Salesforce Developer with 5+ years in designing, developing, and deploying end-to-end Salesforce solutions across Sales Cloud, Service Cloud, and CPQ, aligning business goals with scalable, high-performance architectures.

• Proficient in Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL, with strong expertise in building custom applications, triggers, batch classes, and reusable LWC components that enhance system efficiency and user experience.

• Hands-on experience in Salesforce Integrations using REST/SOAP APIs, middleware platforms, and third-party tools, enabling seamless data synchronization between Salesforce and external systems.

• Experienced in Salesforce DevOps and CI/CD pipelines using Git, Jenkins, Copado, Gearset, and Salesforce DX, ensuring version control, automated deployments, and consistent release management.

• Proven success in CPQ and Quote-to-Cash automation, including pricing configuration, product bundling, discount strategies, and contract management, improving accuracy and reducing quote cycle times.

• Skilled in data migration, performance optimization, and testing using Data Loader, Workbench, and automation tools, ensuring clean data transitions and efficient platform performance.

• Recognized for mentoring junior developers, conducting code reviews, and enforcing Salesforce best practices, design standards, and governance policies across teams.

TECHNICAL SKILLS

Salesforce Platforms: Sales Cloud, Service Cloud, CPQ, Revenue Cloud, Experience Cloud, Marketing Cloud, Salesforce Platform, AppExchange, Agentforce

Development & Customization: Apex Classes, Apex Triggers, Batch Apex, Future & Queueable Apex, Lightning Web Components (LWC), Aura Components, Visualforce Pages, Apex REST Services, Apex Test Methods, SOQL, SOSL, JavaScript, HTML, CSS, SLDS Automation Tools: Salesforce Flows, Process Builder, Workflow Rules, Approval Processes, Email Alerts, Validation Rules, Scheduled Jobs, Record- Triggered Flows

Integration & APIs: REST APIs, SOAP APIs, Web Services, JSON, XML, Platform Events, Named Credentials, Integration Patterns, Middleware Tools

(MuleSoft, Boomi, Jitterbit), External Services, Third-Party Integrations Salesforce CPQ & Revenue Cloud: Product Configuration, Price Rules, Discount Schedules, Quote Templates, Contract Management, Subscription Management, Amendments, Renewals, Quote-to-Cash Process, Advanced Approvals Security & Access Management: Profiles, Roles, Permission Sets, Muted Permission Sets, Sharing Rules, OWD, Field-Level Security, Login Flows, SSO

(SAML/OAuth), Multi-Factor Authentication (MFA), Security Governance Deployment & DevOps: Salesforce DX, Git, GitHub, Jenkins, Copado, Gearset, ANT Migration Tool, Bitbucket, Change Sets, Sandbox Management, CI/CD Pipelines, Metadata API, Release Management

Data Management & ETL Tools: Data Loader, Workbench, Data Import Wizard, Dataloader.io, Data Export, Data Cleansing, Data Migration, Data Modeling, SOQL Optimization

Testing & Debugging: Unit Testing, Regression Testing, UAT, Test Classes (90%+ Coverage), Apex Debug Logs, Developer Console, Quality Assurance, Log Monitoring, Automation Testing

Project Methodologies: Agile (Scrum/Kanban), Sprint Planning, Backlog Grooming, User Story Definition, Waterfall Model, Requirement Analysis, Documentation

Tools & Utilities: JIRA, Confluence, Azure DevOps, Visual Studio Code, Eclipse, IntelliJ, Postman, Lucidchart, Power BI, Google Sheets, Microsoft Office Suite

Programming Languages: Java, JavaScript, HTML, CSS, SQL, JSON, XML, Object-Oriented Programming (OOP) Cloud & AI Integration: Agentic AI (Agentforce), Einstein GPT, AI Builder, Platform Events, Predictive Analytics, Machine Learning Integration WORK EXPERIENCE

UnitedHealth Group USA Feb 2025 – Present

Salesforce Developer

• Designed, expanded, and deployed custom Salesforce solutions (Apex, Lightning Components, Visualforce) to streamline complex business processes, improving internal user productivity by 20% across multiple departments.

• Developed and maintained integrations between Salesforce and external systems using REST APIs and middleware, ensuring high data accuracy and real-time synchronization across platforms.

• Implemented Sales Cloud and Service Cloud automation workflows, reducing manual data entry by 30% and accelerating lead-to-opportunity conversion, resulting in faster response times for key business units.

• Built and improved custom dashboards, reports, and analytics tools, enabling leadership to make data-driven decisions and enhancing operational efficiency across teams.

• Collaborated with cross-functional teams including business analysts, QA, and stakeholders to gather requirements, deliver solutions on time, and maintain compliance with Salesforce best practices and governance standards.

• Applied custom validation rules, triggers, and workflows, improving data quality and compliance with organizational and regulatory standards.

• Provided ongoing support and maintenance for Salesforce applications, resolving technical issues and enhancing system performance for over 500+ users.

• Participated in Salesforce releases, patch updates, and platform migrations, ensuring seamless deployment and minimal disruption to business operations.

• Actively contributed to Salesforce Center of Excellence initiatives, ensuring scalable solutions, adherence to coding standards, and platform optimization.

Cognizant Technology Solutions India Mar 2021 – Jul 2023 Salesforce CPQ Developer/Admin

• Configured, customized, and maintained Salesforce CPQ to support complex product catalogs, pricing models, discount structures, and quote templates, enabling faster quote generation and improved accuracy across the sales cycle.

• Developed and deployed Apex triggers, Lightning Web Components (LWC), and Visualforce pages to automate pricing, approval, and renewal processes while ensuring compliance with Salesforce coding and security standards.

• Streamlined the quote-to-cash process by optimizing product configuration rules, approval workflows, and contract management, reducing quote turnaround time by nearly 30% and improving deal visibility for sales teams.

• Led data migration and validation initiatives using Data Loader, Workbench, and ETL tools, ensuring accuracy and integrity during large-scale data transitions and system updates.

• Executed Advanced Approvals, Flow automation, and custom workflows to eliminate manual interventions and standardize key business processes, increasing efficiency and compliance.

• Established CI/CD automation pipelines using Salesforce DX, Git, and Copado, improving deployment reliability and shortening release cycles by nearly 40%.

• Performed user training, documentation, and post-deployment support, helping business teams adapt to new features, troubleshoot issues, and increase adoption of CPQ functionalities.

• Collaborated with the security and compliance teams to implement SAML-based authentication and Single Sign-On (SSO), strengthening API security and protecting sensitive customer data.

Agnes Software Tech India May 2019 – Feb 2021

Salesforce Consultant

• Collaborated closely with clients to gather business requirements, analyze existing workflows, and design tailored Salesforce solutions (Sales Cloud and Service Cloud), leading to a measurable 20% improvement in overall sales and service efficiency across multiple departments.

• Improved and deployed Apex classes, triggers, and Visualforce pages to implement complex business logic, enhance system functionality, and support unique client-specific processes across different business units.

• Configured and optimized custom objects, validation rules, workflows, and approval processes to automate complex business operations, reducing manual errors by 30% and accelerating task completion for internal teams.

• Designed and executed integrations between Salesforce and external applications using REST APIs and middleware solutions, ensuring real-time data synchronization, accurate reporting, and seamless information flow between systems.

• Participated actively in Salesforce platform updates, releases, and governance, ensuring solutions adhered to best practices, compliance standards, and evolving business requirements.

• Conducted comprehensive end-user training sessions and created detailed documentation, significantly increasing Salesforce adoption across client teams and reducing post-implementation support tickets by 15%.

• Built custom reports, dashboards, and analytical tools to provide key stakeholders with actionable insights, enabling data-driven decision- making and improving visibility into sales performance, customer service metrics, and operational KPIs. EDUCATION

Masters in Information Science & Technology May 2025 Missouri University of Science and Technology, Missouri, USA Bachelor of Electronics & Communication Engineering May 2020 Gitam University of Science & Technology, Visakhapatnam, India CERTIFICATIONS

• Certified in Salesforce AI Associate

• Certified in Salesforce CPQ Specialist

• Licensed in Copado Fundamentals I & II

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