Medical Laboratory Technician II - Pathology & Data Processing

GLORIA WATSON

***********@*****.*** 901-***-**** Coldwater, MS

PROFESSIONAL SUMMARY

Dedicated Medical technician II, motivated to maintain customer satisfaction, and contribute to company success with 28 years of professional skills and experience in customer services satisfaction, 15 years of leadership, 10 years of laboratory and data entry processing with the ability to learn more.

Leadership & Group Skills Energetic Work Attitude Very Ambitious

Team Oriented Medical Terminology Strong Written and Verbal Communication Skills Supervisory Background Attention to Detail Effective Problem-Solving Skills

Troubleshooting Skills Time Management Skills

WORK EXPERIENCE

Medical Laboratory Technician II Memphis, TN

(02/09/2015- 08/2025) IDEXX Laboratory

• Processed tissue samples for Pathologists using grossing, embedding, microtomy, staining and special staining techniques.

• Assured accurate and timely delivery of casework (and collateral materials) to on-site & off-site pathologist.

• Performed patient care process through embedding and preparing slides for routine H & E and special stain procedures

• Responsible for entering all clients’ demographic and clinical information with accurate test codes into our data base system.

• Recognized when troubleshooting is needed for processing, embedding, cutting, staining.

• Analyzed samples for specimen processing and tests for all departments in the laboratory.

• Handled priority orders for immediate service and quality control, submitting and reconciling orders for accuracy • Worked at a rapid pace to meet tight deadlines to get all orders in that night, out by the next morning so clients could get fast services for their customers the next day.

• Maintained and troubleshoot virtual microscopy (VM) systems which provide remote viewing & digital slide analysis capability to pathologist

• Organized and archived pending and completed VM cases

• Created and maintained VM system standard operating procedures; track VM system errors; troubleshoot VM system problems with Pathologist, labs, vendors, IT, and others.

• Ensured the suitability of instruments used in procedures

Revenue Auditor Delaware Northwest West Memphis, AR

(04/2012-11/2014)

• Performed audits of daily cage activity, including table fills/credits and EGS jackpots.

• Reconciled general ledger accounts, cage, and accounting copies of paid jackpot and filled tickets to accounting system and cashed dispensing kiosk reports; investigated variances.

• Prepared daily exception reports for variances and unusual activities; reported to operating departments for follow-up and resolution while assisting both internal and external auditors as necessary.

• Performed periodic machine audits to verify validity of machine meters.

• Develops daily operational reports for management, assisted in periodic cash inventories and ensured that all state gaming regulations and policies were followed. Skills

Type 65 words per minute

• Proficient with project management software

• Team player

• Excellent time management skills • Conflict management • Public speaking

• Data analytics

Finance Supervisor Harrah’s Entertainment Robinsonville, MS

(11-1995/03-2012)

• Supervised 10-15 cashiers per shift and ensured that cashiers followed all policies and procedures, ensured that all banks were balanced, and shift reports were accurate.

• Served as a dynamic and energetic leader, while fostering teamwork, team member morale, motivated and open communication.

• Coach developing team members using a consistent, approachable demeanor and clearly articulating expectations.

• Ensured that team members clearly understood and are held accountable for their performance expectations as well as providing appropriate recognition and rewards to individuals and groups when consistent superior performance was attained.

• Partnered and coordinated with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.

• Recommended and implemented change to improve overall team member and guest satisfaction.

TECHNICAL SKILLS

• Microsoft Office Suite for Windows and MAC OS

• Workday, Teams

• Data Entry at a High Proficiency Level

• Multiple Computer Screen Experience

EDUCATION

Northwest Community College Senatobia, MS Specialized in Healthcare Data Processing Applied Associated Degree of Science: Graduated 2016

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