Network Administrator and Tech Support Specialist
Resume:
MARION APOSTOL
Riverside, CA ***08-2973
Phone: 949-***-****
Email: **************@*****.***
NETWORK ADMINISTRATOR / TECHNICAL SUPPORT SPECIALIST
Over 15 years of progressive computer/networking experience Windows Server 2003/2008/2012/2016 and interconnected midrange and mainframe systems.
Over 10 years providing Help Desk support to hundreds of users worldwide, earning reputation for problem resolution and professionalism.
Excellent communication and diagnostic skills with consistency in solving problems and following escalation protocols
TECHNICAL SKILLS
DNS, DHCP, TCP/IP, RAID, and WINS configuration, performance optimization, and troubleshooting
Windows Server 2003/2008/2012/2016
AD and GPO Administration
Cisco switches and routers, Palo Alto, Barracuda-iPrism SPAM filter, GlobalProtect, NCP Aryaka vpn
Windows XP//Windows 7/Windows 10/Windows 11 mixed environments
Office 2003 through O365 Suites
VMware ESX/GSX, VDI
AS400/JDE, Unix, Linux
Printer server administration/support
Help Desk Programs – Remedy, ConnectWise, Cherwell, Bomgar, Track-IT, ServiceNow
EXPERIENCE
American Woodmark Corporation – 2111 Eastridge Avenue, Riverside, CA 92507
TECHNOLOGY SUPPORT SERVICES ANALYST 02/7/2022 – 11/212025
Windows-based – hardware troubleshooting and repair
Active Directory administration
Onboarding/off boarding Employees
Provide New Hires and Terminated Employees Quarterly and Interim samples to the SOX AuditBoard
Hardware and applications support
Wired/wireless Networking Infrastructure monitoring, support, and upgrades
Kyocera, Ricoh, Zebra, and Honeywell/Intermec printers support and maintenance
nSight and Unix/Linux scripts for Network & Systems monitoring
Provide remote support to remote users and devices using Endpoint Central, SOTI MobiControl, and TeamViewer
Infrastructure Projects and Applications Updates/Upgrades
Asset Management
Hanesbrands Inc. (Under Contract with Beacon Hill) – 3700 Indian Avenue, Perris, CA 92571
CUSTOMER IT SUPPORT ANALYST II 05/17/2021 – 02/02/2022
Cherwell – Ticketing
Troubleshooting/re-imaging Zebra WT6000 Handheld Barcode Readers and VC8300 Vehicle Mounted Computers, Dell Desktop pc’s and laptops
Remote Support via Configuration Manager Remote Control
Troubleshooting and Maintenance of Printronix T52xx and T82xx Label Printers
Monitoring and Updates of PC’s via Citrix SCCM
Microsoft Office 2016 and O365 Support
Monitor and update the wireless devices SOTI MobiControl Web Interface Control Panel
Asset Management
Lowe’s Companies, Inc. (RDC0966 - West Coast Distribution Center) – 3984 Indian Avenue, Perris, CA 92571
TECHNOLOGY OPERATIONS ANALYST 12/17/2018 – 02/26/2021
Windows-based/Unix & Linux Sessions – hardware troubleshooting and repair
Unix/Linux emulation applications configuration and troubleshooting - ie. Putty, SecureNetTerm, BlueZone
Server/Client operating systems monitoring
Wired/wireless Networking Infrastructure monitoring, support, and upgrades
Zebra, Lexmark, Oce, and SATO printers support and maintenance
nSight and Unix/Linux scripts for Network & Systems monitoring
Provide remote support of 6 remote sites
Infrastructure Projects and Applications Updates/Upgrades
Evergreen Projects for equipment refresh
Asset Management
National Stores, Inc. (West Coast Distribution Center) – 3900 Indian Avenue, Perris, CA 92571
ITS OPERATIONS/LAN ADMIN/HELPDESK SUPPORT 07/21/2015 – 7/20/2018
Server administration – GPO, Create/remove User Accounts and Folders Shares/Permissions in Active Directory, DHCP, DNS, Print Server, Windows scripting
Responsible for Monitoring/Troubleshooting the various servers such as the Domain Controller, File Servers, Lotus Notes, Conveyor System Controllers
Responsible for supporting all of the DC departments such as Shipping/Receiving, Ticketing, Supplies, Human Resource, etc. – desktops/laptops, network routers, switches, wireless access points, break fix and maintenance work on Canon, SATO, HP, Lexmark laser and thermal transfer printers/scanners including toner and/or drum replacements, rubber rollers replacement, RF hand held scanners
MS Exchange Email, Cisco VPN Client Access, and VOIP Phone System Administration/Support
Responsible for JDA/AS400 daily operations – Sales Uploads/downloads from POS server to SQL to AS400 servers
Smartphones (Android or iOS) Support
Penny Vision, LLC (Pizza Hut)/Sonar Inc. (Taco Bell) Franchisee– 1032 W. Taft Avenue #1, Orange CA 92865
SorA Power Inc.: http://www.sorapower.com/ – 1411 Olympic Drive, Corona, CA 92881
NETWORK ADMINISTRATOR/HELPDESK SUPPORT 06/16/14 – 07/19/15
Server administration – GPO, Shares/Permissions in Active Directory, DFS Data Replication, DHCP, DNS, RAID, Print Server, Windows scripting
Tech support for network routers, switches, wireless access points, printers/scanners, wide-format engineering plotters
Remote and onsite support for 31 Pizza Hut and 11 Taco Bell franchises – Linux-based POS terminals and servers, Dell receipt printers, Lexmark office printers, Cisco VOIP phones, and faxes
Sage100/MAS90/BizNet ERP systems support
Bomgar for asset inventory, remote access, patching, and applications installations
POP3/IMAP Email Administration/Support
Backup and Disaster Recovery Administration/Planning – Symantec Backup Exec
Smartphones (Android or iOS) Support
Silver Creek Industries, Inc. & Pacific Coachworks – 2830 Barrett Avenue, Perris, CA 92571
NETWORK ADMINISTRATOR/HELPDESK SUPPORT 08/04/10 – 11/15/13
Server administration – GPO, Shares/Permissions in Active Directory, DFS Data Replication, DHCP, DNS, RAID, Print Server, Windows scripting
Tech support for network routers, switches, wireless access points, printers/scanners, wide-format engineering plotters
POP3/IMAP Email Administration/Support; VOIP Phone System Administration/Support
Spectrum (Dexter & Chaney) ERP system support
Administration/Support for SonicWall VPN Client Access and site to site tunneling
Backup and Disaster Recovery Administration/Planning – Either Symantec or Shadow Protect
AutoCAD programs support; setup and provisioning of license management server
TimeForce Timekeeping Administration/Support
Smartphones (Android or iOS) Support
CIRCOR Aerospace, Inc. - 2301 Wardlow Circle, Corona, CA 92880
NETWORK ADMINISTRATOR 08/18/04 – 04/30/10
Helpdesk support for Cisco VPN, Smartphones (Android or iOS) Support,
Desktop/laptop/thin-client PCs hardware upgrade/repair; AS400/JDE ERP system support
Tech support for network routers, switches, wireless access points, printers/scanners, wide-format
Engineering plotters
VMware (VDI) Virtual Desktop Infrastructure sessions provisioning and maintenance
Active Directory Administration, GPO, DFS Data Re[plication, Windows scripting
CAD programs support for: ImageSite and SmartTeam CATIA v5r19, Solidworks 2007/2009, UGS/NX -Ideas, MSC Nastran-Patran-Easy5-Adams Solver, MathCAD 13, CFDesign10.0, MasterCam X4; Predator Editor/DNC/ToolTracker, CimcoEdit; setup and provisioning of license management server.
VOIP Phone System Administration/Support
EDUCATION/ TRAINING/CERTIFICATION
Major: Computer Information System (CIS)
Riverside Community College, Riverside, CA
Cal State San Bernardino, San Bernardino, CA
Completed the MCSE course at Comp USA, San Bernardino, CA - 11/1998
Completed the ICND (Interconnecting Cisco Network Devices) course with Global Knowledge at Lightpoint Learning Solution Center - 1500 W. Carson St., Suite 202, Long Beach, CA 90810 – 10/2000
Possess the following certifications:
Microsoft Certified System Engineer + Internet (MCSE + I)
HDI Desktop Support Technician Certified
CompTIA Linux+ XK0-004 - Introduction to Linux & the Command Line
REFERENCES
Richard Victorio: *********@************.*** 909-***-****
Bu Math: *****@********.*** 949-***-****
Minh Tran: *********@*****.*** 714-***-****
Gus Zepeda: *******@********.*** 626-***-****
Timothy Bujanda: *******.*******@*****.*** 909-***-****
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