Implementation Support Specialist - Tech & Client Onboarding

CONTACT

Hyderabad, India

+91-733**-*****

********.********@*****.***

LinkedIn: linkedin.com/in/vasudeva-ti

manana-7406571b2

CORE SKILLS

• Implementation Support

• Customer Success

• SLA Compliance

• Software Deployment

• Incident & Bug Reporting

• Stakeholder Coordination

• Linux/Windows Administration

• Salesforce, Clarify Vision 2.0,

Common Admin

• MySQL, DMS

• Process Improvement

ADDITIONAL DETAILS

Date of Birth: 30 May 1997

Languages: English, Hindi, Telugu

Interests: Cooking, Music

PROFESSIONAL SUMMARY

Implementation Support Specialist with 5+ years of experience in technical support, client onboarding, software deployment, and troubleshooting. Proven ability to collaborate cross-functionally with engineering, product, and project management teams to ensure smooth implementation cycles and timely issue resolution.

PROFESSIONAL EXPERIENCE

CDK Global — Implementation Support Specialist (Nov 2022 – Present)

• Supported implementation phases ensuring smooth delivery of deployments.

• Coordinated administrative tasks and project documentation aligned with SLAs.

• Reported bugs and collaborated with Engineering/Product teams for resolution.

• Performed software installation & interface setup using Linux and PICK DB.

• Delivered 100% quality while handling five critical subprocesses. Achievements: CI Award 2023, Shining Star (3 ), Customer Delighting Award Q2 2025

BYJU’S — Senior Technical Support Specialist (Nov 2021 – Sep 2022)

• Supported login, subscription, payment, and app issues across multiple channels.

• Ensured SLA adherence and high customer satisfaction. Risesharp Technologies — Technical Support Executive (Nov 2020 – Nov 2021)

• Resolved 50+ issues per day with 95% first-contact resolution.

• Implemented a new ticketing workflow reducing resolution time by 40%.

• Improved customer satisfaction by 30%.

EDUCATION

B.Tech — Mechanical Engineering, GMR Institute of Technology (2019) Diploma — Mechanical Engineering, Govt Polytechnic (2015) SSC — Abhyudaya High School (2012)

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