Customer Service & Pharmacy Support Professional

AMAECHI NKEM IHEANACHO

ADDRESS

**** ***** *** *** *** San Leandro CA94578, Phone +1-415-***-****

E-mail: ************@*****.***

EXPERIENCE

EMPLOYMENT PROGRAM REPRESENTATIVE

EMPLOYMENT DEVELOPMENT DEPARTMENT

1226 4TH AVE OAKLAND CA 94606(March 2020 Till date)

Assisted claimants in filing for unemployment insurance benefits, authorized their

payments when eligible and provided case specific information upon request.

Calm and defuse situations with difficult and upset individuals in the course of

completing determination interviews for unemployment insurance benefits.

Interview applicants for unemployment insurance benefits, and analyze

information for accuracy in establishing credibility of statements.

Respond to inquiries from public in order to provide specific facts and information

regarding unemployment insurance benefits.

Provide recommendations to clients with regards to unemployment insurance

benefits in order to meet departmental mission.

PHARMACY TECHNICIAN CVS PHARMACY

344 Thomas L Berkley way Oakland CA 94612 Store # 9957 (March 2017 till date)

Provide customer service as currently defined by the employer within the scope of the position and within company policy.

Verify information for new prescriptions.

Receive authorized patient prescription refill requests.

Fill bottle with prescribed tablets or capsules.

Insert pharmacy reference updates.

Maintain confidentiality of all patient information according to HIPAA.

Answer phone calls not requiring the pharmacist’s attention.

Promptly report to the pharmacist all pharmacy complaints and inquiries concerning prescriptions or prescription medication.

Notify the pharmacist when agents from any regulatory agency or law officers contact/visit the Pharmacy.

Receive and store incoming supplies.

Operate electronic cash register to total customers’ final bill. Receive payment for customers’ purchase and count back correct change. Bag purchased items.

Maintain cleanliness of the pharmacy area of the store.

Comply with all policies and procedures set by company.

Other duties as assigned concurrent with all applicable laws and regulations

Inventory Management: Maintain in-stock by ensuring all inventory management policies and procedures are followed, utilize appropriate report(s) to maintain replenishment Pull outdated, damaged and recalled merchandise and prepare for return, assist with putting away drug orders (except CIIs) as permitted by law.

EDUCATOR(DIRECT SUPPORT PROFESSIONAL) HARAMBEE COMMUNITY SERVICES San Leandro (October 2016 to February2017)

Training and integrating adult living with disability (mentally retarded) into the society.

Establishes and maintains a supportive relationship with participants

Provides continuous supervision for participants to ensure safety and wellbeing

Participates in transition services for new participants (e.g. home visits, observations at residential facilities, jail or locked mental health programs, etc)

Use alternative communication strategies including picture icons computer programs and other functional adaptive approaches

Responds effectively to crisis situations in the community

EDUCATION

INSTITUTE OF MANAGEMENT AND TECHNOLOGY

Higher National Diploma in Science Laboratory Technology.(Chemistry)

Lower Credit.1999

FEDERAL POLYTECHNIC NEKEDE OWERRI IMO STATE

National Diploma in science Lab –Tech 1995

HIGH SCHOOL UMUAKA IMO STATE

Secondary school certificate 1987

DEVELOPMENTAL PROGRAMMES

PHARMACY TECHNICIAN PROGRAM San Leandro Adult School (The Learning

Oasis in view) October 2016 – May 2017

HOBBIES

Football, Chess and Swimming, Traveling and Collection of Environment photographs

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