Senior Power Platform & Applications Engineer

OLUMUYIWA OLUFUNSO

Dallas, TX ***** 682-***-**** ***********@*******.***

A highly skilled and results-driven Senior Power Platform & Applications Engineer specializing in developing, customizing, and optimizing enterprise business solutions with Microsoft Power Platform tools, including PowerApps, Power Automate, Power BI, and SharePoint. Demonstrated expertise in CRM configuration, full lifecycle solution delivery, custom code component development, and solution architecture with a strong focus on data management, automation, and reporting. Proven ability to lead enterprise-level projects, collaborate with cross-functional stakeholders, and deliver scalable solutions that streamline operations and enhance business outcomes. Experienced in mentoring teams, improving workflows, and integrating Power Platform solutions with Dynamics 365 and other enterprise systems. Passionate about leveraging the Power Platform to drive innovation, accelerate digital transformation, and improve operational efficiency.

AREAS OF EXPERTISE

Power Platform & Application Development

Power Platform and SharePoint, Developing Model-Driven and Canvas Apps, NET Framework, Application Design Principles, Solution Upgrades Between Environments, Power Platform Licensing, API Limits, Throttling, And Power Pages Site Management; SDLC (Requirements, Design, Development, Testing, Deployment).

Data Integration & Management / Scripting & Automation

ETL Strategies, Relational Database Design, And Querying Concepts, Dataverse, Azure Data Services for Storage, And Management,

Integrating Data Sources to Support Enterprise Applications, PowerShell, T-SQL, Configuration, And Administration Across Environments.

Microsoft & Cloud Technologies

Microsoft Azure Cloud Services, Active Directory (EntraID) Office 365 Collaboration Platforms, Microsoft Graph API For Office 365.

Monitoring, Troubleshooting & Performance / Change, Incident & Problem Management

Troubleshooting Performance Issues and Identifying Root Causes, Monitoring Systems and Implementing Best Practices to Ensure System Reliability and Availability, Skilled in Overseeing Change Management Processes Leveraging the ITIL Framework; Experienced in Developing and Presenting Reports and Metrics for Leadership; Managing Problem and Incident Processes, Including Root Cause Analysis (RCA) For Major Incidents

PROFESSIONAL EXPERIENCE

SENIOR POWER PLATFORM AUTOMATION ENGINEER Johnson & Johnson, New Brunswick, NJ Feb 2022 - Present

Lead J&J pharma to build a team of Engineers to develop and maintain Dataverse solutions, focusing on model-driven applications. Successfully implemented custom C# plug-ins, workflows, and other custom actions within Dataverse, enhancing the efficiency of Dynamics 365 CRM Sales, Customer Service, and Marketing modules

Design and lead a team to automate a Human Resource Management System with modules for Leave Requests, Performance Appraisals, and Employee Onboarding using Power Apps, SharePoint lists and Dataverse. This system automated critical HR functions, resulting in a 58% reduction in HR processing times for leaves, appraisals, and onboarding procedures

Design and build an automated case management system on Dynamics 365 CRM for the customer service team that helped reduce first response times by 25% and reduced resolution time by 10%. This involved auto case creation, case auto assignment, case auto numbering, auto case escalation, Service Level Agreement (SLA) configuration, and other configurations. Used C# to build plugins to implement some of the automations in this solution

Design, build and manage SharePoint Online sites from end-to-end for clients

Prepare other project documents such as project scope, project schedule, project trackers, project plans, technical proposals, implementation documentation, user guides, and other related project documentations

Successfully implemented optimized workflows for key business areas, such as customer service case management, inventory management, human resource processes, payroll management, and sales order processing; thereby improving business efficiency significantly

Develop and lead training programs, user guides, and provide continuous workshops to guide hands-on experience with new processes and tools.

Lead the requirement analysis, design and deployment of solutions using Microsoft Dynamics CRM, focusing on Sales, Customer Service, and Marketing modules.

Enhance client engagement through customization and SLA configurations with multi-condition support. Created and deployed managed/unmanaged CRM solutions across development, test, and production CRM environments while maintaining performance integrity and troubleshooting technical challenges while managing a team of 3-4 junior platform engineers as their team lead.

Develop and implemented a round-robin assignment solution using C# plugins to distribute emails, cases, and chats to customer service representatives based on availability, workload, and customer service representative’s clearance level, optimizing resource allocation and response times.

Implement an automated WhatsApp bulk messaging system using Power Automate, with C# plugins to generate delivery status reports (sent, delivered, read), improving customer communication efficiency.

Create comprehensive CSAT and NPS reporting solutions using C# plugins to monitor survey distribution and responses, with Power BI and D365 dashboards visualizing key metrics including response rates and customer loyalty segmentation (detractors, passives, promoters).

Successfully integrated model-driven apps with external e-commerce applications using Dynamics CRM Web API, enabling real-time order tracking within the CRM and optimizing customer service operations.

Perform integrations by deploying ASP.NET Core APIs on Azure App Service to process API payloads requests from external systems and write data into Dynamics CRM and Power Platform.

Develop custom plugins and workflows using the CRM SDK to automate complex business processes, enhancing operational efficiency.

SENIOR POWER PLATFORM AUTOMATION ENGINEER Denali Advanced Integration, Plano, TX January 2019 - January 2022

Designed and deployed complete model-driven applications including entities, forms, views, dashboards, Power Automate flows, workflows, and Web API integrations.

Implemented UI enhancements through JavaScript, HTML, and CSS web resources to improve user experience.

Created and deployed managed/unmanaged CRM solutions across development, test, and production CRM environments while maintaining performance integrity and troubleshooting technical challenges

Performed unit testing with Fake XRM context SDK in Visual Studio to validate plugin behavior prior to deployment.

Used Azure DevOps for Agile project management, Git repositories for version control, and CI/CD pipelines for streamlined deployment.

Expert in crafting custom Power Apps to address business requirements, focusing on elevating operational efficiency and user engagement.

Deployed Power Automate for developing automated workflows, enriching SharePoint with forms, reporting tools, and enhanced functionalities.

Seamlessly integrate Power Apps with Microsoft 365, Dynamics 365, SharePoint and Power BI, ensuring unified and smooth user experience.

Implemented secure DevOps practices for SAS environments, including encryption, role-based access, and automate compliance checks aligned with organizational and industry standards.

Specialized in formulating and managing data models within Dynamics 365 and the Power Platform, aiming for optimal data management.

Utilized advanced PowerApps design tools and methodologies to prioritize user-friendly interfaces and elevate the quality of application designs.

Proficient in employing PowerApps formulas and connectors, designing complex applications that seamlessly navigate business complexities.

Tailored application design elements, such as layouts and color schemes, to reflect brand identity and boost user interaction.

Implemented responsive design principles, ensuring applications are fully functional and aesthetically pleasing across desktops and mobile devices.

Oversaw management of SharePoint migration activities from on-premises to online.

Reviewing current SharePoint configurations, permissions, and structure is essential to provide recommendations for enhancing its capabilities.

Expert in seamless implementation and support for business users and global IT organization.

Set strategic guidance and standards for governance, policies, and security in SharePoint implementation and development.

Collaborated with IT stakeholders, including network, storage, security teams; I architect and deliver migration plans aligned with organizational goals.

Utilized SAS for data cleaning, transformation, and statistical analysis, delivering accurate reports and actionable insights to support business and research objectives.

Developed and automated SAS programs to extract, manipulate, and analyze large datasets from multiple sources, generating insights for business intelligence and executive reporting.

Power Platform Developer Denali Advanced Integration, Plano, TX Jan 2018 - Dec 2018

Specialize in developing tailored Power Platform solutions, including Power Apps for both model-driven and canvas apps, enhancing user engagement, streamlining business processes.

Leveraged Power Automate to design and implement advanced workflows, increasing productivity by automating manual tasks across operations.

Integrated Power BI with SharePoint and Dynamics 365, enabling comprehensive data analysis, reporting, and informed decision-making.

Utilized the SharePoint Framework (SPFx) alongside JavaScript to create custom SharePoint components, such as intranet portals and document management systems, facilitating efficient workflow automation and data management.

Achieved seamless data integration by connecting SharePoint with Microsoft Teams, OneDrive and Dynamics 365, fostering cohesive team collaboration.

Converted SharePoint Designer workflows to Power Automate workflows and InfoPath forms to PowerApps applications.

Offered essential technical support and guidance, ensuring successful deployment and functionality of SharePoint and Power Platform projects.

Proactively explored new features and tools within SharePoint and Power Platform to enhance the effectiveness of deployed solutions.

Establish and maintain effective working relationships with external partners and application vendors including installation and repair of services.

Conduct product and vendor research, and present recommendations to senior administrator and/or management.

Maintain service contracts and licensing; monitor adherence to SLAs with outside parties; monitor adherence to OLAs with internal parties; escalate issues as needed

Proficient in JavaScript and C# coding within the Dynamics stack, including developing Power Apps, Power Automate Flows, Plugins, Web Resources, and utilizing Canvas and Model apps.

Experienced with Azure DevOps for managing project workflows, version control, continuous integration/continuous deployment (CI/CD), and collaboration in Dynamics CRM development projects.

Provided support and maintenance for existing SharePoint and Power Platform applications, managing user queries and technical issues.

Crafted and executed complex data integrations using custom connectors and APIs, linking SharePoint and Power Platform with external systems like CSV, Excel, Data verse, SQL databases, and SharePoint lists, ensuring smooth and efficient data workflows.

Utilized InfoPath for form development and customization, enhancing data collection and user interaction within SharePoint environments.

Led SharePoint migration projects using tools like Sharegate, smoothly transitioning data and systems to newer versions.

Designed normalized and denormalized relational database schemas, implemented indexing strategies, and wrote efficient SQL queries for ETL processes and application backends.

Integrated SAS code versioning and deployment into CI/CD pipelines using Git, Jenkins, and GitHub Actions, enabling streamlined and auditable delivery of analytics workflows.

Standardized access management and permissions across cloud environments by leveraging IAM tools, such as Azure Active Directory and AWS IAM.

Ensured robust security posture by carrying out routine security reviews, vulnerability assessments, and risk assessments on the AWS public cloud.

Minimized potential risks by utilizing Guard Duty/Azure Defender for cloud and other CSPM tools to identify security threats promptly and automate remediation actions.

Improved overall security by liaising with IT teams to identify vulnerabilities in on-premises Windows workstations, servers, and Azure workloads.

Elevated security posture by continuously reviewing and improving vulnerability remediation process.

Gained foundational experience in Power Platform tools, including PowerApps, Power Automate, and Power BI.

Orchestrated data processing workflows involving SAS, SQL, and Python using workflow tools like Apache Airflow and Azure Data Factory to ensure robust, end-to-end data delivery.

Assisted in the development and customization of business applications using PowerApps.

Contributed to automating workflows with Power Automate to streamline business processes.

Supported data management, migration, and integration with Dynamics CRM.

Collaborated in an Agile environment to deliver client solutions powered by Power Platform

Designed and implemented large-scale Power Platform solutions, optimizing business processes with PowerApps and Power Automate.

Led the development of complex Power BI dashboards, ensuring seamless data integration and reporting.

Architected enterprise-level Power Platform solutions, integrating Dynamics 365 and third-party systems for enhanced automation.

Mentored junior team members and guided them in best practices for Power Platform development and implementation.

Directed multiple high-impact Power Platform projects, delivering business-critical solutions for clients.

Led the optimization of performance and scalability in Power Platform applications and workflows.

Designed and implemented custom workflows, business rules, and automated data processes with Power Automate.

Utilized Power BI for developing insightful dashboards and reporting solutions for clients.

Engaged with stakeholders to gather requirements and translate them into Power Platform solutions.

Supported API integrations with Power Platform and CRM systems, ensuring seamless data flow and automation.

Cyber Operations Analyst US Army, Fort Lee, VA Jan 2017 – Dec 2017

Evaluated accuracy of information by utilizing multiple analytics methodologies and database systems.

Weakened and disrupted threat actors by designing and employing offensive and defensive strategies for cyber warfare.

EDUCATION & CREDENTIALS

Master of Science in Management - Information Systems Security, Colorado Technical University

Bachelor of Science in Business Administration-Information Technology, Colorado Technical University

Certifications:

CompTIA Security+ CompTIA Network+ AWS Certified Cloud Practitioner MS Azure Fundamentals Microsoft Power Platform Fundamentals Certificate of Cloud Auditing Knowledge

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