Program Assistant with Customer Service Expertise

Charity Gitumbi

Bentonville, AR ***** 479-***-**** ***************@*****.***

Personal Summary

Knowledgeable and motivated Program Assistant with a strong background in customer service, scheduling, and organizational support. Proven ability to work independently and in teams while ensuring smooth day-to-day operations in fast-paced environments.

Skills

• Teamwork and Collaboration

• Scheduling and Time Management

• Multitasking and Organization

• Creative Problem-Solving

• Bilingual Communication

• Customer Service

• Team Mentality

• Learning Agility

Experience

Brand Ambassador 10/2024 – 10/2025

FSB x Mastercard Arcade Day – Fayetteville, AR

• Promoted Mastercard brand awareness and engagement at marketing events

• Interacted with event attendees to share product information and encourage participation

• Represented the brand with professionalism and enthusiasm to enhance customer experience Translator and Interpreter 08/2022 – 05/2025

Bentonville School District – Bentonville, AR

• Provided real-time interpretation to assist clients in communication

• Maintained confidentiality while handling sensitive documents

• Promoted cultural understanding through training and support Program Assistant 02/2022 – 05/2025

University of Arkansas Admissions – Fayetteville, AR

• Assisted with planning and coordinating daily and special program activities

• Established rapport with clients through exceptional customer service

• Supported smooth office operations and event execution

• Organized special events such as conferences, workshops, and training sessions for program participants Front Desk Agent 04/2021 – 05/2022

Four Points – Bentonville, AR

• Processed payments and balanced cash drawer daily

• Maintained an organized and welcoming front desk environment Education

Southern New Hampshire University – Manchester, NH Associate of Arts, Business Law (Expected 05/2027) The Academy at Goodwill NWA – Springdale, AR

NHA Certified Pharmacy Technician Program, 11/2024 Certifications

• Insurance License, 01/30/2024

• Arkansas State Board of Pharmacy – Pharmacy Technician License

• NHA Certified Pharmacy Technician License

• NHA-PharmaSeer Pharmacy Technician Certification Program Certificate

• American Red Cross Adult and Pediatric CPR/AED Certificate, 01/2024

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