IT Support & Networking Specialist
Resume:
Pernell Lancaster
*****************@*****.*** / 346-***-**** / Houston, Texas 77053 Summary
Solution-focused IT Technical Support Specialist known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software installation, and cybersecurity measures. Excel in problem-solving, time management, and communication, ensuring smooth technological operations and user satisfaction.
Experience
ShiMae Solution LLC (DIY) - Computer Engineer
Houston, TX
Uber - Uber Driver
Houston, TX, TX
Houston Methodist Hospital - Public Safety Officer Houston, TX
Skills
Education and Training
05/2025
VTA Vocational Academy
Houston, TX
EPA 608 Universal License: HVAC
Installation And Repair
10/2011
University of Phoenix
Tempe, AZ
Associate of Arts: Information
Technology And Networking
05/1999
Jack Yates High School
Houston
High School Diploma
Resolved complex hardware, software, and network issues using advanced computer system knowledge.
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Conducted performance evaluations, and introduced system enhancements for optimal operation.
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Implemented solutions to automate support activities, resulting in more efficient operations.
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Translated intricate technical information into easy-to-understand solutions, boosting productivity.
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Utilized mobile apps and GPS systems for seamless navigation to maintain efficiency.
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Provided outstanding customer service to various clients, addressing inquiries efficiently.
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Demonstrated strong organizational skills and adaptability under pressure through effective scheduling.
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Handled unplanned challenges, including route modifications and technical issues.
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Ensured seamless operation of communication systems and security infrastructure.
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Hardware maintenance and
troubleshooting
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● Operating Systems
● Networking Basics
● Software troubleshooting
● Active Directory Management
● Help Desk Tools
● Problem-solving ability
● Communication Skills
● Patience and empathy
● Time management
● Team collaboration
Shooting and Point Guard, Yates
Lions Basketball 10/1995 (FR),
10/1996(JV) and 10/1998(Varsity)
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● Lions Golf Club Member, 04/1998
Websites, Portfolios, Profiles
Certifications
Diagnosed IT-related issues in high-pressure environments to ensure continuous public safety operations.
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● Worked closely with IT teams to implement system updates. Implemented user training programs to elevate tech proficiency among staff.
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● https://www.linkedin.com/in/pernell-lancaster-50475b202/
● Valid Drivers License since 2013
● CPR Certificate since 2008
HVAC EPA 608 Universal (Type I, II,
and III) #150385 Exp. 04/24/2026
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Contact this candidate