Front-Desk & Customer Service Specialist
Resume:
KIRSTEN CATON
************@*****.***
EXPERIENCE
SKINBLU, Brooklyn — Front Desk
Welcomed clients into the shop and responding to their tattoo inquiries Corresponded with clients, connecting them with artists, scheduling consultations and tattoo appointments
Guided clients through paperwork, maintaining proper organization of client documents such as identification, consent forms, and waivers Assured proper health and safety protocol throughout tattoo sessions, educating clients on proper care for tattoos during and after the healing process
Sanitized tattoo equipment, prepared and broke down work stations for tattoo artists
Juniors Cheesecake, Manhattan —Expeditor/Barista
2022 - 2023
Communicated with kitchen staff and wait staff about inventory to maintain fast and smooth service for guests
Used multitasking skills to take customer orders, make various coffee drinks, cut and package baked goods, and expedite takeout orders in a fast-paced environment
Cleaned displays and reorganized baked goods and other merchandise throughout shifts to boost sales
EDUCATION
Fashion Industries,
Regents Diploma
2021
Graphic Design & Illustration
CERTIFICATIONS
Basic Life Support
HIPAA
NYS Tattoo License
SKILLS
Communication
Active Listening
Dexterity
Customer Service
Taboonette, Manhattan — Counter Server
2023 - 2025
Greeted guests with a smile and accurately took their orders into the POS system
Informed guests of menu items and answered any questions, making recommendations and upselling drinks and sides
Took over 250 in-person and phone orders and prepared 75+ online and group orders daily
Counted the register at the end of my shift and organized receipts, payouts, and tips
Opened and closed the restaurant, prepped and restocked for future shifts to ensure a clean and welcoming environment for staff and customers
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