Experienced Operations and SAP Project Lead Seeking Flexible Roles

Karen Ann Coco

**** ***** *****, **********, ** *9808

302-***-**** (H); 302-***-**** (C)

*****.*.****@*******.***

ENPLOYMENT HISTORY

DuPont Medial Products (Diagnostic Imaging sold to Sterling Diagnostic Imaging and Agfa Corporation) - Wilmington, DE – 10 Years - Rebate Incentive Specialist; Equipment and Rebate Incentive Customer Service Manager

Computer Sciences Corporation - Wilmington, DE – 5 Years (DuPont cSAP Project and Nonwoven’s and Performance Coatings Accounts) - SAP Project Lead; Configuration Specialist

DuPont Nonwovens, Protection Technologies, One-DuPont Project - Wilmington, DE – 8 1/2 Years - Business Process Consultant/Owner – Sales-To-Cash Workstream

Chemours Titanium Technologies, Chemical Solutions, Flurproducts, Viton - Wilmington, DE – 1 Years - Business Process Consultant/Owner – Warehouse Management Workstream

Rebate Incentive Specialist:

Responsible for receiving Distributor / Customer x-ray film purchases, validating rebate incentive eligibility in accordance with contract agreements and incentive payments.

Equipment and Rebate Incentive Customer Service Manager:

Managed 20-40 Customer Service Representatives who were responsible for Distributor / Customer rebate incentive payments and equipment orders/shipments in accordance with contract agreements, product lead times and requested deliveries dates. Developed SOX compliance controls, executed and reviewed monthly monitoring reports. Performance objective setting, mid-year and year-end contribution discussions and corrective action plans.

SAP Project Lead, Configuration Specialist and Business Process Consultant/Owner:

Required to participate in the management, design, development and support of SAP solutions for various DuPont and Chemours’ Businesses; Medical Products (Diagnostic Imaging), Nonwovens, Protection Technologies, One-DuPont Project, Titanium Technologies, Chemical Solutions, Fluroproducts, Viton.

Focus in the following SAP modules: Sales-To-Cash, Warehouse Management/Logistics, Requisition-To-Pay, Finance including order placement, inventory management, delivery creation, shipment, logistics interface monitoring. These roles included:

• Working with Customers to define and refine the project scope and requirement;

• Managing interactions between SAP resources on a project team;

• Coordinating interactions of the team with the Customer;

• Wise use of resources to meet financial objectives;

• Develop project progress reports;

• Implementing and ensuring Customer satisfaction with SAP solutions;

• Troubleshooting and problem resolution.

Critical Skills: Leadership:

• Demonstrated ability to work in a network of process experts from Business Units, Regions and/or Functions;

• Demonstrated ability to recognize need for decisions and drive those decisions across many different groups;

• Sense of urgency and need for results in others;

• Significant influence/impact on the direction the Business through knowledge of the potential IT/SAP to transform Business processes.

Program Management:

• Knowledge of DuPont and Chemours’ Business processes and shipping practices;

• Knowledge of and communicate with contacts in DuPont, Chemours’, Alliance Partners, Third-Party Vendors to obtain optimum value for Business investment;

• Identified and analyzed issues to determine appropriate courses of action;

• Maintain process discipline.

Interpersonal:

• Strong management influence and networking skills to drive decisions for the good while representing all parties;

• Communicate effectively in one-on-one conversations, presentations, meetings, group facilitations, written memos and reports;

• Solicit input and feedback from Team Members to achieve Team-Shared objectives.

Technology:

• Kept abreast of SAP technology developments and access the implication on the life cycle of the SAP system including SAP 4.6C, ECC6 and Solution Manager systems;

• Developed an understanding of SAP as an integrated application and be able to explain the Business implications and advantages;

• Understanding corporate best practices and utilize those to achieve Business results.

Education: Goldey Beacom College – Associate Arts Degree – Business Administration (Accounting

Certifications: SAP Certified Consultant – Sales-To-Cash Module

Reference: Kimberly Koch Ampacher, Chemours Warehouse Management Systems Program Manager – 615-***-**** (O); 615-***-**** (C)

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