Senior Software Developer with CRM and Cloud Experience

Sishwa Thoka

+1-857-***-**** *****.*@************.*** Irving, TX linkedin.com/in/sishwathoka EDUCATION

Northeastern University Sep 2022 - May 2024

Master of Science, Information Systems

SKILLS

Languages: Java, C#, C/C++, JavaScript

Web Technologies: HTML/CSS, Bootstrap, React, Node JS, ES5/6, Express, Angular Data Management: MySQL, MongoDB, Docker, Azure Data Studio, Tableau, PowerBI Project Management Methodology: Agile Scrum framework and End-to-End Software Development Life Cycle Other: Postman, GitHub, Eclipse, CI/CD systems, Figma, Mockups, MS Excel, AWS, SQL/PSQL, KPI's, UAT, Microsoft Dynamics CRM, Power Apps, Power Automate

PROFESSIONAL EXPERIENCE

Senior Developer Close Up Foundation, Remote Dec 2024 - Present

• Customized Dynamics 365 CE to streamline student enrollment, educator engagement, and program tracking, improving efficiency by 30%, while conducting audits and optimizations that boosted CRM performance by 25% and ensured data compliance.

• Developed Power Automate workflows and Azure Functions to automate administrative tasks, reducing manual effort by 40%, and created interactive Power BI dashboards to provide real-time insights on student participation, funding allocations, and program effectiveness.

• Translated business requirements into actionable Jira backlogs, tracked dependencies, and ensured timely delivery by facilitating Agile ceremonies and maintaining clear communication with stakeholders across teams.

• Collaborated with cross-functional teams to analyze processes, document workflows, and recommend solutions leveraging Dynamics 365 CE and Azure services to improve business efficiency and support data-driven decision-making. Software Developer Saayam For All, IL Aug 2024 - Nov 2024

• Designed and deployed scalable microservices and RESTful APIs using Java Spring Boot with AWS for cloud-native distributed systems, integrating CRM solutions to streamline customer data management and improve business workflows.

• Designed and optimized relational database schemas in PostgreSQL, performing query tuning, indexing and normalization to enhance data integrity, scalability, and overall system performance. Software Engineer Meal Manage, AZ Jan 2023 - Sep 2023

• Designed and developed high-performance Java-based Spring Boot RESTful APIs resulting in a 30% increase in user engagement

• Optimized backend performance and scalability, leveraging AWS services such as Lambda, API Gateway, and DynamoDB to handle variable workloads and ensure high availability

• Implemented OAuth 2.0 to enable SSO between different modules, streamlining the user experience by eliminating multiple login screens

Project Engineer Wipro Technologies, India May 2019 - Jul 2022

• Designed and integrated custom plugins in C# and .NET for Microsoft Dynamics 365, developing solutions with JavaScript, XRM, OData calls, custom workflows, and business process flows to enhance system functionality.

• Monitored, built, and configured Dynamics 365 forms, views, dashboards, business rules, workflows, actions, and Document Core Pack customizations to optimize user experience and streamline operations.

• Developed Canvas and Model-Driven apps using Dataverse and custom connectors, applied UI design best practices, and automated workflows with Power Automate to improve process efficiency.

• Replaced individual and Parent-Child Dialogs with Embedded Canvas Apps and Power Automate flows, and devised a standalone Canvas App integrated with CDS, SharePoint, and Power Automate.

• Developed and maintained CI/CD pipelines with Azure DevOps, supporting agile practices and participating in Scrum ceremonies for sprint planning, review, and retrospectives.

• Managed and tracked requests in ServiceNow, ensuring proper documentation, workflow alignment, and timely resolution to support efficient business operations and stakeholder satisfaction. PROJECTS & OUTSIDE EXPERIENCE

Application Deployment on Cloud Using CI/CD Sep 2023 - Dec 2023

• Developed a secure RESTful API with JSON payloads, token-based authentication, and user/product management, and orchestrated AWS infrastructure deployment using Terraform, including VPC, EC2, S3, Lambda, EKS, RDS, and automated CI/CD pipelines for seamless updates.

Find Stay Application Jan 2023 - Apr 2023

• Designed and developed a web application using Spring Boot and Hibernate for movie management and ticket booking.

• Implemented annotated controllers to handle user requests and admin actions, ensuring seamless interaction with the application, and utilized Hibernate for database integration to manage movie data, user and ticket information.

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