Mechanical Systems & Operations Associate

Viet Ngo

978-***-**** *********@*****.*** Linkelin.com/in/vietngo

• Used point-of-sale (POS) systems to process transactions quickly and accurately, troubleshooting minor device or software issues during peak hours.

• Managed mobile app orders and digital ticket systems, ensuring accurate order tracking and smooth workflow across multiple platforms.

• Maintained organized, efficient operations by following standardized processes, adapting quickly to new tools, and communicating effectively with team members.

• Utilized Simulink to create a simulation for designing and optimizing a car suspensioni

• Analyzed data from various input types to assess system stability, damping, and overall performance Wing Beam

• Displayed a strong sense of teamwork and critical thinking by working with a group of 2 other mechanical engineers to brainstorm an optimal wing beam design for a drone

• Operated and troubleshot self-checkout machines, handheld scanners, and inventory tracking tools to keep store technology running smoothly.

• Performed quick diagnostics and resets on front-end systems, resolving minor issues and escalating larger technical problems when needed.

• Helped customers with tech-related checkout issues, ensuring fast transactions and positive shopping experience

• Coordinated between kitchen and front-of-house staff, ensuring timely order fulfillment and smooth workflow.

• Operated POS systems to input orders, process payments, and manage receipts accurately and efficiently.

• Resolved customer issues and requests quickly, demonstrating problem-solving, communication, and multitasking skills.

• Operated and maintained kitchen and food preparation equipment safely and efficiently, ensuring consistent product quality and compliance with safety standards.

• Monitored inventory, processed orders, and coordinated with suppliers to ensure accurate stock levels and timely deliveries.

• Supervised daily restaurant operations, including staff scheduling, workflow management, and quality control, ensuring efficient service during peak hours.

• Managed appointment scheduling using digital booking systems, ensuring accurate client records and efficient workflow.

• Greeted clients, handled inquiries, and resolved issues promptly, providing excellent customer service and maintaining client satisfaction.

• Processed payments and maintained POS system accuracy while coordinating staff schedules and daily operations.

• Technical: SolidWorks, 3D Printing, Laser cutting, Ansy forkbench, MATLAB, CNC Lathe, Simulink, Microsoft (Excel, Word, PowerPoin

• Languages: Fluent in English, and Vietnamese

Projects

Education

Experience

Technical Skills

Boston Market Shift Manager

Glossy Nails Receptionist

Target General Merchandise

Gong Cha Baristas

Saigon Sandwich House/ Server

University of Massachusetts Lowell

Bachelor of Science- Mechanical Engineering

Lowell, MA

February 2025 - April 2025

Mars 2023 - Current Manchester, NH

June 2021 - December 2021 Lowell, MA

Jan 2021 - June 2021 Lowell, MA

Oct 2020 - Jan 2021 Lowell, MA

January 2022 - January 2023 Lowell, MA

Sep 2022 – May 2026

Car Suspension System

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