Dedicated Customer Service and Care Professional
Resume:
Emily Runkle
Livingston,TX *****
*************@*****.***
EXPERIENCE
Homeworks Energy- WX Customer Service Specialist
September 2025-Present
Handle high priority cases, using strong communication,problem solving, and conflict resolution skills. Communicate with legal, management, and other teams to find, determine and establish cause and solutions for customers complaints and offer resolutions.
Runkle Home- Family Manager and Caregiver
December 2022-Present
Take care of all things pertaining to the home and family. Organize outings and meal plan. Take care of all things pertaining to our three children
Health Plan One- Medicare Brokerage Agent
March 2022- December 2022
Make inbound and outbound calls to advise Medicare eligible clients about Medicare Advantage and Medicare supplement plans. Worked with Humana, Aetna, Cigna, WellCare, UHC, and many others to advise clients which plan would fit thier needs and be a good fit.
Health Insurance Alliance —Budget Agent
June 2021 - December 2021
Started in June as a Future agent, and advanced to the budget department after becoming a licensed health and life insurance agent. Working as a Budget agent I sold whole life, critical illness, accidental death and dismemberment, telemedicine policies, limited indemnity plans, and short term medical plans.
Private Care for John and Shirly Alonzo —Nurse
October 2017 - April 2019
Responsible for Daily care for John and Shirly Alanzo. Assisted in ADL's, gave medications, and assisted with ongoing treatments.
CHI Memorial Hospital, Livingston —Unit Secretary and Patient Care Representative
December 2017 - July 2018
Took Doctors orders and imputed them, did intake for all incoming patients to the Medical Surgical floor, assisted Nurses with daily procedures, worked directly with the charge nurse to schedule nurses and assign rotations.
The Parks Retirement Living, Odessa—PCA
February 2016-November 2016
I was responsible for taking care of the residents in my assigned hall which was the rehabilitation hallway at the Parks . I worked with residents to help them with their ADL’s and helped improve their quality of living. I assisted residents in transferring from bed to chair, or helped assist them with their walking. I also was a liaison between the family members and the residents. I helped them understand why their family members were in our faculty and how to best help them continue to improve.
The Bradford at Brookside, Livingston —CNA
August 2014 -December 2015
I was responsible for taking care of all the residents in the hall to which I was assigned. That included all activities of daily living, assisting with the nurses and medical assistants in providing comprehensive care for all residents to which I was assigned. I also worked closely with the families of residents as a liaison between families, patients and the medical staff.
TimberWood Nursing Home,Livingston—CNA
MArch 2015-December 2015
I was responsible for taking care of the residents in my assigned hall which was the rehabilitation and Physical therapy hallway at Timberwood . I worked with residents to help them with their ADL’s and helped improve their quality of living. I assisted residents in transferring from bed to chair, or helped assist them with their walking. I also was a liaison between the family members and the residents. I helped them understand why their family members were in our faculty and how to best help them continue to improve.
Livingston Physical Therapy,Livingston—Secretary
August 2014 -March 2015
I worked in the billing department helping handle different insurance claims and updating patient records. I assisted with medical billing and assisted at the front desk as needed. I also floated to the floor to assist with therapy exercises as needed.
EDUCATION
Gulf Coast School, Florida
August 2021
40 hour classes for health and life insurance license
Angelina Community College, Lufkin,TX — CNA
August 2013-May 2014
Classes for the certified nursing Assistant License
Livingston High School, Livingston TX—High School Diploma
August 2011-May 2015
Graduated Magna Cum Laude
OBJECTIVES
I have worked in healthcare for the last ten years. I love working with people and helping anywhere, and any way that I can. I have worked in various different positions in the healthcare field from starting as a CNA, to PCA, to Nursing, and medical support to now health insurance sales. I would love the opportunity to give back to others and help in any way possible while also supporting my family.
SKILLS
I am proficient in using a computer and typing.
I am very comfortable with customer service and strive to be welcoming to everyone I encounter.
I know how to properly handle patient discharges, multiple phone calls and am an excellent multitasker.
I work well under stress and am very organized.
Licences / Certifications
General Lines Agent: Life, Accident, Health, and HMO
Expired January 2023
License # 2718931
Basic Cardiac Life Support (BCLS) Expired January 2022
CPR and First Aid Expired January 2023
Contact this candidate