IT Support Specialist - Bilingual, Windows & Network Expert

Luis Ramirez

IT Support Services

Skills

Experience

Education

Luis Miguel Ramirez

Reading, PA.

484-***-****

***********@*****.***

Hard Skills: Bilingual English/Spanish; Software and Hardware

Troubleshooting; Configuring Roles and Features on Windows

Server; Active Director and Group Policy; Operating Ticketing

Systems; IP Configuration and Network Administrations; Creating

Databases; Use of Command Line Utility; Troubleshooting on

Mac and Linux; Networking; Security Applications; Problem

Solving; Customer Service; Proficient in Microsoft Office;

Assembly/Maintenance of Computers.

Soft Skills: Communication Skills; Articulate; Customer Service

Oriented; Adaptability; Time Management; Conflict Resolution;

Creative Solution Finding; Collaboration; Active Listening;

Organization; Attention to Detail.

USPS/ Mail Carrier

Reading, PA

August-2022 - PRESENT

Amazon/ Return Associate

Reading, PA

September-2021 - August 2022

East Penn / Machine Operator

Lyon, PA

February-2018 - Sepember 2021

Ashley Furniture/ Machine Operator

May-2014 - February 2018

Berks Technical Institute / Associate in Specialized

Technology IT Support Specialist

Estimated Date of Graduation 12/21/2025

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