ServiceNow Lead Developer & Solutions Architect

Sam Abid

ServiceNow Lead Developer & Consultant Expert in ITSM, ITOM, HRSD,

CSM, and Platform Architecture

**********@*****.*** 409-***-**** Princeton, NJ 08541 SUMMARY

ServiceNow professional with 11 years of progressive experience across development, administration, and architecture. Expertise in ITSM, ITOM, ITBM, HRSD, CSM, SecOps, and GRC modules. Skilled in designing, implementing, and optimizing workflows, integrations, and custom applications to enhance operational efficiency. Experienced in Java-based development, platform upgrades, and solution delivery for enterprise clients. Adept at mentoring teams, troubleshooting, and collaborating with cross- functional stakeholders.

SKILLS

ServiceNow Modules — ITSM, ITOM, ITBM, HRSD, CSM, SecOps, GRC, CMDB, Asset Management, Knowledge Management

Development & Programming — Java, JavaScript, GlideScript, HTML, CSS, AngularJS, Jelly Scripting, REST/SOAP APIs, AJAX

Platform & Administration — Custom Applications, Workflows, Business Rules, Client Scripts, UI Policies, Service Portal, Service Catalog, Form Design Integrations & Automation — MID Server, LDAP, SSO, Web Services, Orchestration, PowerShell, Flow Designer, Import Sets, Data Transformation

Reporting & Analytics — Performance Analytics, Dashboards, Reports, Metrics, Scheduled Jobs, KPI Tracking

Tools & Platforms — Git, Jenkins, Jira, Confluence, Eclipse, Visual Studio Code, Agile/Scrum Practices, ITIL Processes

Soft Skills — Team Leadership, Mentoring, Stakeholder Management, Requirement Analysis, Problem Solving, Documentation

WORK EXPERIENCE

Lead ServiceNow Developer/Consultant, Klarity Labs

•Led design and implementation of enterprise ITSM, HRSD, and CSM solutions, ensuring alignment with business objectives

•Developed and optimized custom applications, workflows, business rules, and UI policies for enhanced efficiency

03/2022 – Present

•Directed platform upgrades, module implementations, and architecture design for scalable solutions

•Mentored and guided junior and mid-level developers, fostering skill development and team growth

•Managed integrations with external systems using REST/SOAP APIs, ensuring seamless data flow and automation

•Collaborated with stakeholders to gather requirements, define solutions, and deliver high-quality ServiceNow projects on time

Senior ServiceNow Developer/Engineer, COPAINS

•Configured ITSM, ITOM, and ITBM modules, workflows, and client scripts for enterprise solutions

•Implemented automation using Flow Designer and Orchestration to streamline processes

05/2019 – 02/2022

•Built dashboards, reports, and performance analytics for informed decision- making

•Troubleshot and optimized platform performance, workflows, and integrations

•Collaborated with QA, functional teams, and stakeholders to ensure successful project delivery

•Provided guidance on best practices, coding standards, and ServiceNow solution design to improve team efficiency

ServiceNow Developer, Orion Global Solutions

•Developed Java-based integrations and custom ServiceNow applications to meet business requirements

•Created reusable scripts, business rules, and workflows for efficiency and scalability

08/2016 – 04/2019

•Assisted in ITOM and ITBM module development and configuration

•Conducted unit testing, code reviews, and performance tuning to ensure quality

•Coordinated with functional teams for seamless solution delivery

•Supported platform enhancements and provided ongoing troubleshooting and maintenance

Junior ServiceNow Developer, SkyGiraffe

•Assisted in configuring ITSM modules, including Incident, Problem, and Change Management.

•Developed and modified client scripts, UI policies, and business rules to support platform functionality.

09/2014 – 07/2016

•Supported CMDB maintenance, data imports, and day-to-day incident resolution activities.

•Helped document development tasks, workflows, and standard operating procedures.

•Collaborated with senior developers to deliver enhancements and troubleshoot issues.

•Contributed to Java-based integrations and participated in testing new platform features.

EDUCATION

Bachelor of Science in Computer Science, New Jersey Institute of Technology

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